The Infinitus Blog

Picture a patient access coordinator five minutes before a call with a patient. She needs the insurance eligibility status, which lives in one Customer Relationship Management (CRM) tool. She needs the case history, which lives in another system entirely. She needs the payor’s specific documentation requirements, which are in yet another portal she has to...

Selecting a text-to-speech (TTS) voice – the voice someone speaking with an AI agent hears – sounds simple: generate a few samples, listen to them, and choose the one everyone likes. We learned quickly that this approach does not work for production systems, especially in healthcare. A voice can sound warm in a demo while...

Over the last month, the Infinitus team launched new features to: But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform. Spotlight: the Infinitus AI-first hub solution With Infinitus’ AI-first, human-backed hub solution, AI takes on manual, repetitive tasks, and human expertise goes...

When people talk about the cost of GLP-1 medications, the conversation usually centers on the drugs themselves. Our latest analysis suggests something different: what patients pay often depends less on the medication than on the label attached to it. By analyzing more than 165,000 insurance verification transactions processed on the Infinitus platform in 2026, we...

The genius of triage as a discipline is that it does not require complete information. It requires enough information to make a prioritization decision under uncertainty, and to make it fast. A good triage nurse does not need a differential diagnosis. She needs to know that the patient in room four has chest pain radiating...

This month, the Infinitus team launched new features to: But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform. Spotlight: Clinical Escalations Clinical Escalations is a real-time clinical risk detection system for healthcare AI agent conversations, built into the Infinitus platform. It ensures...

When an AI agent makes a call, it’s easy to see that as a win. And in many ways it is: a form was completed, missing information was verified, a follow-up scheduled. The task was logged.  But did the patient actually enroll? Did the prior authorization get approved? Did the benefit verification data actually make...

Voice AI has a latency problem: users expect instant responses, but hallucination checks can take seconds. In real-time conversation, adding a verification step before speech often makes an AI agent feel slow and unnatural. GhostEdit – a real-time safety layer we built at Infinitus that checks each spoken AI response against grounded knowledge and triggers...

The next phase of AI in healthcare promises to be much bigger than automation. At Asembia’s AXS26 Summit, Infinitus CEO and Co-founder Ankit Jain and Optum Rx CIO Santiago Abraham discussed what comes after the first wave of AI deployment: from agent-to-agent interoperability and AI-assisted workforces to the possibility of more connected, personalized healthcare experiences....