The Infinitus Blog

The genius of triage as a discipline is that it does not require complete information. It requires enough information to make a prioritization decision under uncertainty, and to make it fast. A good triage nurse does not need a differential diagnosis. She needs to know that the patient in room four has chest pain radiating...

This month, the Infinitus team launched new features to: But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform. Spotlight: Clinical Escalations Clinical Escalations is a real-time clinical risk detection system for healthcare AI agent conversations, built into the Infinitus platform. It ensures...

When an AI agent makes a call, it’s easy to see that as a win. And in many ways it is: a form was completed, missing information was verified, a follow-up scheduled. The task was logged.  But did the patient actually enroll? Did the prior authorization get approved? Did the benefit verification data actually make...

Voice AI has a latency problem: users expect instant responses, but hallucination checks can take seconds. In real-time conversation, adding a verification step before speech often makes an AI agent feel slow and unnatural. GhostEdit – a real-time safety layer we built at Infinitus that checks each spoken AI response against grounded knowledge and triggers...

The next phase of AI in healthcare promises to be much bigger than automation. At Asembia’s AXS26 Summit, Infinitus CEO and Co-founder Ankit Jain and Optum Rx CIO Santiago Abraham discussed what comes after the first wave of AI deployment: from agent-to-agent interoperability and AI-assisted workforces to the possibility of more connected, personalized healthcare experiences....

As more companies move from AI experimentation into deployment, a new challenge is emerging: operational reliability. On stage at Asembia’s ASX26, Infinitus CEO and Co-founder Ankit Jain and Optum Rx CIO Santiago Abraham discussed one of the biggest gaps in healthcare AI today: the difference between a compelling demo and a system that can actually...

This month, the Infinitus team launched new features to: But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform. Spotlight: Infinitus Lens Last month, we launched Infinitus Studio, the first no-code AI agent builder designed specifically for healthcare. This month we not only...

Healthcare organizations have made real progress deploying AI agents and automation tools. Benefit verifications run faster. Prior authorization follow-ups are more consistent. Patient outreach touchpoints have multiplied. But the handoffs between them are still broken. When a patient moves from an AI-handled outreach call to a human agent, or an external system triggers a next...

NOTE: This post is an excerpt of our ebook Leading with trust: A people-first guide to AI integration in healthcare. Click here to access the full publication. When healthcare teams adopt AI solutions, they can unlock significant efficiency and innovation at every stage of the patient journey. But, such adoption requires careful change management, cross-functional alignment, and a...