The Infinitus Blog

The next phase of AI in healthcare promises to be much bigger than automation. At Asembia’s AXS26 Summit, Infinitus CEO and Co-founder Ankit Jain and Optum Rx CIO Santiago Abraham discussed what comes after the first wave of AI deployment: from agent-to-agent interoperability and AI-assisted workforces to the possibility of more connected, personalized healthcare experiences....

As more companies move from AI experimentation into deployment, a new challenge is emerging: operational reliability. On stage at Asembia’s ASX26, Infinitus CEO and Co-founder Ankit Jain and Optum Rx CIO Santiago Abraham discussed one of the biggest gaps in healthcare AI today: the difference between a compelling demo and a system that can actually...

This month, the Infinitus team launched new features to: But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform. Spotlight: Infinitus Lens Last month, we launched Infinitus Studio, the first no-code AI agent builder designed specifically for healthcare. This month we not only...

Healthcare organizations have made real progress deploying AI agents and automation tools. Benefit verifications run faster. Prior authorization follow-ups are more consistent. Patient outreach touchpoints have multiplied. But the handoffs between them are still broken. When a patient moves from an AI-handled outreach call to a human agent, or an external system triggers a next...

NOTE: This post is an excerpt of our ebook Leading with trust: A people-first guide to AI integration in healthcare. Click here to access the full publication. When healthcare teams adopt AI solutions, they can unlock significant efficiency and innovation at every stage of the patient journey. But, such adoption requires careful change management, cross-functional alignment, and a...

The promise of AI in healthcare operations is often framed in terms of speed and scale, For example, how many calls can be handled, how quickly, and at what cost. Certainly those things matter. But if efficiency is the only metric, something essential gets lost. A phone conversation that completes a task but leaves a...

This month, the Infinitus team launched new features to: But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform. Spotlight: Infinitus Studio This month, we launched Infinitus Studio, the first no-code AI agent builder designed specifically for healthcare.  Customers can design agent flows,...

A new study published in Nature Health by Microsoft researchers offers one of the most detailed looks yet at how people actually use AI for health-related questions, and the findings should reshape how we think about building clinical AI agents. Analyzing over 500,000 de-identified health conversations with Microsoft Copilot from January 2026, the researchers found...

There’s a pervasive yet factually inaccurate assumption that comes up frequently in our conversations about AI agents and elderly patient populations: That older adults resist new technology, struggle with hearing, and expect human contact – and so are unlikely to engage with AI. In reality, the opposite is true. For many older patients, voice AI...