The Infinitus Blog

The Healthcare Risk Management for Voice AI Taskforce has published its first white paper, and it tackles a question existing AI governance frameworks don’t yet answer: How should healthcare organizations assess clinical risk in voice agents that talk to patients directly and act on what they hear? The paper proposes a four-layer risk framework, covering...

Voice AI is moving into direct patient contact faster than most organizations have governance for. Virtual agents are triaging symptoms, managing post-discharge follow-up, and coordinating care across specialties, often without a clinician reviewing the interaction before it happens. That’s a different risk profile than a flawed AI suggestion sitting in an EHR waiting for a...

This month, the Infinitus team launched new features to: But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform. Spotlight: FastTrack Team Queue is now available FastTrack Team Queue simplifies your agents’ workflows by organizing your call center into teams and assigning daily...

A double-click on Infinitus Agentic Response Control (ARC) Ask most vendors how their AI agent handles a sensitive question, and you’ll get one of two answers. Either the agent is fully scripted, which means it’s safe, but rigid; or it’s fully generative, which means it’s flexible, but unpredictable. In healthcare, neither answer is good enough...

Picture a patient access coordinator five minutes before a call with a patient. She needs the insurance eligibility status, which lives in one Customer Relationship Management (CRM) tool. She needs the case history, which lives in another system entirely. She needs the payor’s specific documentation requirements, which are in yet another portal she has to...

Selecting a text-to-speech (TTS) voice – the voice someone speaking with an AI agent hears – sounds simple: generate a few samples, listen to them, and choose the one everyone likes. We learned quickly that this approach does not work for production systems, especially in healthcare. A voice can sound warm in a demo while...

Over the last month, the Infinitus team launched new features to: But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform. Spotlight: the Infinitus AI-first hub solution With Infinitus’ AI-first, human-backed hub solution, AI takes on manual, repetitive tasks, and human expertise goes...

With Infinitus’ AI-first, human-backed hub solution, AI agents absorb routine work around the clock, while human experts own every judgment call and the moments where the human touch is needed. Traditional hub services optimize people around work. In that model, a person receives a task, completes it, and moves it to the next queue. That...

When people talk about the cost of GLP-1 medications, the conversation usually centers on the drugs themselves. Our latest analysis suggests something different: what patients pay often depends less on the medication than on the label attached to it. By analyzing more than 165,000 insurance verification transactions processed on the Infinitus platform in 2026, we...