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In 2026, the results of routine checks on patients’ Medicare eligibility have become unpredictable due to a sweeping set of security reforms from the Centers for Medicare & Medicaid Services (CMS). CMS moved to tighten security across the program following a data breach that exposed the personal information of millions of beneficiaries and compounded years...

This month, the Infinitus team launched new features to: But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform. Spotlight: FastTrack Team Queue is now available FastTrack Team Queue simplifies your agents’ workflows by organizing your call center into teams and assigning daily...

Picture a patient access coordinator five minutes before a call with a patient. She needs the insurance eligibility status, which lives in one Customer Relationship Management (CRM) tool. She needs the case history, which lives in another system entirely. She needs the payor’s specific documentation requirements, which are in yet another portal she has to...

When an AI agent makes a call, it’s easy to see that as a win. And in many ways it is: a form was completed, missing information was verified, a follow-up scheduled. The task was logged.  But did the patient actually enroll? Did the prior authorization get approved? Did the benefit verification data actually make...

Healthcare organizations have made real progress deploying AI agents and automation tools. Benefit verifications run faster. Prior authorization follow-ups are more consistent. Patient outreach touchpoints have multiplied. But the handoffs between them are still broken. When a patient moves from an AI-handled outreach call to a human agent, or an external system triggers a next...

Healthcare runs on conversations across patients, providers, pharmacies, payors, and pharma manufacturers. Every one of those interactions carries valuable information that can determine whether a program is successful – patient sentiment indicators, adherence signals, moments of compliance, provider behavior, and other emerging patterns.  Most organizations lack not just the tools to access that information, but...

This month, the Infinitus team launched new features to: But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform. Spotlight: Infinitus Studio This month, we launched Infinitus Studio, the first no-code AI agent builder designed specifically for healthcare.  Customers can design agent flows,...

This month, the Infinitus team launched new features to: There’s more, too. Read on to learn about our additional updates, or contact us directly to get started with our agentic communications platform. Spotlight: Boost Medicaid success rates with Provider ID support Infinitus can now accept Medicaid Provider ID as an input, enabling more seamless navigation...

Nine out of 10 Americans say they’ve delayed or avoided a preventive health checkup – and 94% admit logistical issues, embarrassment, or fear played a role in their inaction. Those figures are a problem. When routine appointments are skipped, conditions go undetected, leading to worse outcomes and all the risks that come along with poorer...

This month, the Infinitus team launched new features to: Read on to learn more about these and other updates, or contact us directly to get started with our agentic communications platform. Spotlight: Real-time BV for Humana Medicare Advantage Get comprehensive benefit verification for Humana Medicare Advantage plans in under 5 minutes. Our fully digital workflow obtains data...

2025 was a year of momentum at Infinitus, but more importantly, it was a year of meaningful progress for patients navigating an increasingly complex healthcare system. In 2025, our agentic communications platform automated calls on behalf of 1.17 million patients and 20% of providers in the U.S. Behind those numbers are real people who need...

This month, the Infinitus team launched new features to: There’s more, too. Read on to learn about our additional updates, or contact us directly to get started with our agentic communications platform. Spotlight: Bring patients in the loop on payor calls when required Infinitus AI agents can now conference in patients on calls to payors...

The AI agent space in healthcare is crowded, and getting busier by the day. This is a good thing in many ways – but also a problem, especially for some payors. Why? Because calling payors to acquire benefits and eligibility data isn’t easy to do with AI. A simple wrapper around a generic LLM is...

Pharma’s shift to direct-to-patient (DTP) models is transforming how patients discover, access, and stay on the therapies they need. Today, Infinitus is announcing a new agentic AI suite designed to help pharmaceutical companies lead this transformation by reimagining patient engagement while expanding access, accelerating time to treatment, and supporting adherence. For years, therapy access has...

We were so fortunate to have had a great group of engineering and product interns this summer, who took part in a number of influential projects at Infinitus, including multilingual capabilities for patient-facing calls, a privacy-focused and scalable call analysis solution, and MCP support for Infinitus APIs (which we even put out a press release...

In September, the Infinitus team launched new features to: There’s more, too. Read on for additional details, or contact us directly to learn more about these updates or how to get started with our patient-, payor-, or provider-facing AI agents. Spotlight: Our MCP server makes integration easier We’ve made AI agent integration easier by launching...

This month, the Infinitus team launched new features to: There’s more, too. Read on for additional details, or contact us directly to learn more about these updates or how to get started with our patient-, payor-, or provider-facing AI agents. Spotlight: Call transfers for patients and providers Infinitus AI agents can recognize when a patient...

This month, the Infinitus team launched new features to: And that’s just a sample. Read on for more details, or contact us directly to learn more about how to get started with our voice AI platform. Spotlight: Task summary blurbs for prior authorization follow-up tasks Infinitus customers now receive human-readable summaries for information collected on...

Technology has transformed how we engage and transact with businesses, yet while many industries have modernized, healthcare remains slow to embrace change. In fact, many healthcare entities still rely on fax machines and phone calls between providers, patients, and payors to relay information and coordinate care. This manual coordination is one of the main culprits...

This month, the Infinitus team launched new features to: But that’s not all. Read on for more information, or contact us to learn more about how to get started with our voice AI platform today. Spotlight: Inbound patient call support Infinitus AI agents can now be reached directly by patients at their preferred time to...

Let’s start out with a common misconception: voice AI agents ≠ chatbots. While chatbots and AI agents are both generative AI in the sense they generate text or speech, there are a number of key differences in the medium in which they are used, how they are developed, and what they’re capable of. AI agents...

In September, the Centers for Medicare and Medicaid Services (CMS) announced a change that many initially missed: Medicare Administrative Contractors (MACs) will remove beneficiary eligibility information from their interactive voice response (IVR) systems by March 31, 2025. Some have already begun to do so. With this change, CMS aims to improve security, reduce fraud, and...

Often, new solutions for call center staff claim that they’re powered by AI when in reality, they’re just hoping to capitalize on a buzzworthy phrase. At best, these tools may offer a simple wrapper around an existing GPT model and call it a day.  This matters because GPT on its own cannot do what FastTrack™,...

We are excited to announce that FastTrack™, the first purpose-built AI copilot for healthcare, enters general availability today. FastTrack is an enterprise-ready AI copilot that enables healthcare staff, such as reimbursement specialists, to bypass tedious IVR systems and avoid hold times. This helps healthcare companies to save time so they can serve more patients. Whether...

Frequently, our customers have described the Infinitus AI agent as a super-productive member of their teams. And while we focus on creating products that augment busy healthcare workers – and don’t replace them – we understand why some think of our agent like a coworker. We’re officially in the era of “AI co-workers” after all. But...

AI agents are everywhere, with some news outlets proclaiming them to be the future of AI. We don’t disagree.  At Infinitus, we talk a lot about our voice AI agents and fully digital AI agents, and the technology that powers them. Infinitus voice AI agents make phone calls to commercial and government payors on behalf...

Increasingly employer-sponsored plans are including copay accumulators, copay maximizers, or alternative funding sources as part of their plan design. In fact, estimates suggest about half of all lives covered by commercial insurance are enrolled in a plan that utilizes a copay accumulator and/or a maximizer.  If your team is responsible for guiding individuals through coverage...

It’s just a phone call. What could be so complicated? At first consideration, conducting – and even automating – phone calls to major medical payors and pharmacy benefit managers (PBMs) to perform benefit verifications doesn’t seem as if it should be all that complex. After all, these calls are extremely common, extremely frequent, and entirely necessary....

While AI is dominating many conversations in healthcare, relatively few organizations in the space actually use generative AI tools, according to a recent survey. Among the primary reasons why are concerns about hallucinations, accuracy, and reliability. At Infinitus, we are committed to our mission of improving access, adherence, and affordability in healthcare – but along...

Picture today’s tech landscape as a pendulum in motion, swinging between two distinct poles. At one extreme, there’s a somewhat prevalent notion where AI not only equals, but eventually outshines human intelligence. On the other side, there’s a lingering concern that AI could displace human roles, rendering us obsolete.  This narrative overlooks the fertile middle...

When it comes to prior authorizations (PAs), ePA or 278 solutions aren’t enough. It’s often challenging to resolve complex or time-sensitive prior authorizations electronically. Details such as PA status, denial reasons, and appeal options either aren’t readily available or the turnaround time is too long. In these cases, healthcare providers’ staff often manually call a...

Today, we are proud to announce that we have successfully completed a SOC 2 Type II audit for the Infinitus platform and services.

Infinitus Systems, the leading VoiceRPA company for automating phone calls in healthcare, today announced its close of $30M in Series B financing, accelerating its position as the category leader in VoiceRPA.

There hasn’t been as much production level automation in longer form conversations, including phone calls, but there is a need for it. Many business operations today still happen over the phone and we discuss how we are solving these issues.

We’re excited to announce that the Infinitus AI Benefit Verification offering is now generally available, and that we have raised $21.4 Million in Series Seed and Series A funding from Kleiner Perkins and Coatue Management.

Today, my co-founder Shyam Rajagopalan and I are introducing the world to Infinitus, a voice robotic process automation (Voice RPA) company targeted to reduce the complexity and cost of healthcare in the United States. We have been working on this project since February 2019 and are excited to share our progress on it on this blog over the coming years.

In this post, I outline some of the breakthroughs we have had to make and preview some of the exciting technical challenges that lay ahead.