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An illustration of the Infinitus AI system graphic with review stars appearing above it in quote bubbles.
Frequently, our customers have described the Infinitus AI agent as a super-productive member of their teams. And while we focus on creating products that augment busy healthcare workers – and don’t replace them – we understand why some think of our agent like a coworker. We’re officially in the era of “AI co-workers” after all. But...
A graphic illustration of what looks like a digital assistant, with "This is not an AI agent" below it, written in French, as an homage to the famous Magritte work "Ceci n'est pas une pipe."
AI agents are everywhere, with some news outlets proclaiming them to be the future of AI. We don’t disagree.  At Infinitus, we talk a lot about our AI agent and the technology that powers it. Also known as Eva, the Infinitus AI agent makes phone calls to commercial and government payors on behalf of healthcare...
An orange graphic depicting the words: Navigate copay accumulators and maximizers with AI.
Increasingly employer-sponsored plans are including copay accumulators, copay maximizers, or alternative funding sources as part of their plan design. In fact, estimates suggest about half of all lives covered by commercial insurance are enrolled in a plan that utilizes a copay accumulator and/or a maximizer.  If your team is responsible for guiding individuals through coverage...
An illustration of a clapperboard with the words "The call: benefit verification" written on its side.
It’s just a phone call. What could be so complicated? At first consideration, conducting – and even automating – phone calls to major medical payors and pharmacy benefit managers (PBMs) to perform benefit verifications doesn’t seem as if it should be all that complex. After all, these calls are extremely common, extremely frequent, and entirely necessary....
An illustration of a human and and a robot hand "pinky swearing."
While AI is dominating many conversations in healthcare, relatively few organizations in the space actually use generative AI tools, according to a recent survey. Among the primary reasons why are concerns about hallucinations, accuracy, and reliability. At Infinitus, we are committed to our mission of improving access, adherence, and affordability in healthcare – but along...
A graphic showing a hand holding a marionette of a robot.
Picture today’s tech landscape as a pendulum in motion, swinging between two distinct poles. At one extreme, there’s a somewhat prevalent notion where AI not only equals, but eventually outshines human intelligence. On the other side, there’s a lingering concern that AI could displace human roles, rendering us obsolete.  This narrative overlooks the fertile middle...
Product announcement about prior authorization follow up automation
When it comes to prior authorizations (PAs), ePA or 278 solutions aren’t enough. It’s often challenging to resolve complex or time-sensitive prior authorizations electronically. Details such as PA status, denial reasons, and appeal options either aren’t readily available or the turnaround time is too long. In these cases, healthcare providers’ staff often manually call a...
image of the SIS logo next to the Infinitus logo
When it comes to benefit verifications, ambulatory surgery centers are under intense pressure to turn around authorizations quickly. However, it’s not uncommon for this crucial task to take longer than expected. Coverage information online is often incomplete, and staff must make multiple calls to payors to close out inquiries and ensure procedural dates are met....
two call center employees fistbumping
Healthcare executives in Pharmaceutical and Specialty Pharmacy industries are stuck between a rock and a hard place. Their staff is overwhelmed with a backlog of tasks, including calls to payors and PBMs to verify patient benefit information. While the status quo has been to hire more people, candidates are nowhere to be found and this...
image of the Gramercy Surgery Center logo next to the Infinitus logo
San Francisco — May 16, 2023 — Infinitus Systems, Inc., the Conversational AI Platform for Healthcare, today announced that Gramercy Surgery Center, the #1 Ambulatory Surgery Center (ASC) in New York, has chosen Infinitus to automate tedious and time consuming tasks of insurance verification and prior authorization across its care sites. With Infinitus, Gramercy aims...
Image showing that Fast Company named Infinitus one of the world's most innovative companies.
We are excited to announce that Infinitus has been named one of Fast Company’s Most Innovative Companies for 2023! It is an honor to join the ranks of organizations such as OpenAI, DeepMind, Nvidia, Unlearn, Roblox, and more.
Award for Infinitus as Google cloud partner of the year 2021
Infinitus was recognized for the company’s achievements in the Google Cloud ecosystem, creating and promoting initiatives that made a positive and lasting impact on the world.
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Today, we are proud to announce that we have successfully completed a SOC 2 Type II audit for the Infinitus platform and services.
Image of a cute robot peeking it's head out from behind a door
We talk about being vulnerable in our day to day lives. Let's do that for our AI products as well. It'll enable everyone to understand the power, pitfalls and progress that our computers are making.
illustration of a sad emoji and snowflakes
Every January, US healthcare operations workers go through hell. With Omicron, this year has been worse than most years. Here's a behind the scenes look at what happens..on healthcare phone-lines across the US in January. Why?
Infinitus cofounders Shyam Rajagopalan and Ankit Jain
Infinitus Systems, the leading VoiceRPA company for automating phone calls in healthcare, today announced its close of $30M in Series B financing, accelerating its position as the category leader in VoiceRPA.
Image of a robot holding a smartphone
There hasn’t been as much production level automation in longer form conversations, including phone calls, but there is a need for it. Many business operations today still happen over the phone and we discuss how we are solving these issues.
pattern of syringe and vials
How Infinitus helped VaccinateCA improve their coverage of Covid-19 vaccination sites by automating calls to 2500 pharmacies every day.
Isometric image of a shield and a checkmark
We’re excited to announce that the Infinitus AI Benefit Verification offering is now generally available, and that we have raised $21.4 Million in Series Seed and Series A funding from Kleiner Perkins and Coatue Management.
close-up image of lights from a theater marquee
Today, my co-founder Shyam Rajagopalan and I are introducing the world to Infinitus, a voice robotic process automation (Voice RPA) company targeted to reduce the complexity and cost of healthcare in the United States. We have been working on this project since February 2019 and are excited to share our progress on it on this blog over the coming years.
Image of a cute robot
In this post, I outline some of the breakthroughs we have had to make and preview some of the exciting technical challenges that lay ahead.

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