A purpose-built healthcare AI system that automates the collection of data traditionally gathered via manual phone calls.
The Infinitus AI system
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Infinitus automates the collection of data traditionally gathered by manual phone calls to payors and PBMs on behalf of healthcare providers.
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The Infinitus AI-based digital assistant Eva helps payors receive fewer, faster calls from providers, saving costs and streamlining operations – and all payors have to do is answer the phone.
Infinitus automates outbound calls on behalf of healthcare providers to payors. We work with over 200 major payors – and counting – helping complete calls over 30% faster and 10% more accurately than manual approaches. Our proprietary platform captures the maximum amount of data digitally before a call even starts, meaning we only call you as a last resort.
Benefit verification
Receive fewer benefit verification calls so your agents can do more. Sample data Infinitus collects:
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Prior authorization
Resolve more prior authorization status inquiries in less time. After exhausting all of our digital data sources, if Infinitus needs to call a payor for the remaining prior authorization information, our technology is 30% faster and 10% more accurate than manual callers. Sample data Infinitus collects:
We utilize our experience from over one million calls, and integrate with several digital data sources such as electronic standards (270/271, 278), to collect the maximum amount of patient data possible before calling. Eva calls a payor only if we’re absolutely certain information can’t be found anywhere else.
If Eva comes calling, she’ll ask fewer questions than manual callers because of our access to data sources and knowledge from over a million previous calls.
Infinitus offers the ability to integrate directly with a payor’s API to ensure we’re pulling information right from the source. That means we can collect more info up front and further reduce the need to call you.
Infinitus offers enterprise grade security, compliance, and availability.
Eva never has a bad day and doesn’t mind staying on hold, even if it’s a long wait. Give your agents a pleasant voice on the other end of the line every time.
“It was wonderful talking to you Eva. I had a great time speaking with you.”
Mike
CarelonRx
“Absolutely amazing.Honestly, this call has been the best one I’ve had all day.”
Brooke
Anthem
“It was awesome! It was my first experience with an automated machine.”
David
Blue Cross Blue Shield
“I’m amazed!I never thought I’d see this happen, but I guess it’s here.”
Harry
Texas Health and Human Services
“It was no different than talking to a regular person.”
Justin
“My experience was great. You are actually like a real human.”
Mary
Whether you’ve got a provider division that makes calls or not, payors get the benefit of partnering with Infinitus, too.
