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SUCCESS STORIES

Meet the innovators changing the face of the US healthcare system.

See how Infinitus is helping customers acheive their goals while delivering quicker, more pleasant calls for agents all at the same time.

Case studies

A woman holding a couple of medication bottles in one hand and her smartphone in the other
Cencora logo

Accelerating patient access with Infinitus

Cencora offset over 100 full-time workers’ work by integrating the Infinitus digital assistant, with benefit verification turnaround times 4x faster than traditional expectations.

An outpatient surgery room
Gramercy Surgery Center logo

Saving time on payor calls, gaining more time for patients

By integrating the Infinitus digital assistant, Gramercy Surgery Center was able to free up staff to spend more time on patient care, while streamlining their planned expansion.

image of a call center with a light blue and green overlay

Leading US payor cuts benefit verification call length by over a third

Partnership with Infinitus helped one of the largest payors in the US cut benefit verification call length by over a third, increasing efficiency and saving costs.

An optometrist performing an exam on a patient

F500 biotech manufacturer streamlines processes, scales up, and saves costs

In just one year, this Fortune 500 biotechnology manufacturer completed 200% more benefit verifications with Infinitus, with no additional staffing or technology solutions necessary.

A grouping of medications including a vial, syringe, and pills
Fortrea logo

Expanding the application of innovative AI with an Infinitus partnership

Fortrea Patient Access saved their employees 15-30 minutes for every benefit verification case Infinitus took on.

Straight from the source

Meet the leaders creating more time for better patient care.

Jeff Buck of Cencora

“[Infinitus’ digital assistant, Eva] can get through calls around 30% quicker and the quality is around 10% higher than humans since there are fewer miscommunications or typos.”

Jeff Buck

VP, Cencora
(formerly AmerisourceBergen)

Sini Abrahahm of Mercalis

“Infinitus has helped us to support 50% more patients at current staff levels by freeing up tens of thousands of hours per week. Our existing staff is able to spend more time with patients and is seeing significant productivity gains in their back office processes. The fact that we could launch something like this in less than 30 days is an anomaly in healthcare.”

Sini Abraham

Sr. VP, Client Services + Operations
Mercalis (formerly TrialCard)

Austin Cheng of Gramercy Surgery Center

As a patient-centric, technology-forward Ambulatory Surgical Center, our investment in Infinitus’ technology plays an essential role in serving the patients and surgeons of New York, and creates a scalable foundation for future success.

Austin Cheng

CEO, Gramercy Surgery Center

A photo of Nathan Miller of Fortrea

“I’m very impressed with how the Infinitus digital assistant is able to navigate calls in an intuitive and meaningful way, and even more impressive is the natural language processing that converts the conversation into data that seamlessly flows into our system.”

Nathan Miller

Executive Director of Market Access Growth Strategy, Fortrea

An image representing a healthcare leader who provided an anonymized quote

“Within our commercial organization, Infinitus and AI are synonymous. When anyone here says AI, they’re thinking Infinitus.

Patient Access Executive

Fortune 500 biotech manufacturer

Agents show Eva the love

“It was wonderful talking to you Eva. I had a great time speaking with you.”

Mike

CarelonRx

“Absolutely amazing.
Honestly, this call has been the best one I’ve had all day.”

Brooke

Anthem

“It was awesome! It was my first experience with an automated machine.”

David

Blue Cross Blue Sheild

“I’m amazed!
I never thought I’d see this happen, but I guess it’s here.”

Harry

Texas Health and Human Services

“It was no different than talking to a regular person.”

Justin

Blue Cross

“My experience was great. You are actually like a real human.”

Mary

Anthem

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Make one call to change it all.

Join 80,000 providers creating more time for patients and changing the US healthcare system as we know it.