Conversational AI
for healthcare

The first and only solution to fully automate complex calls in healthcare.

gradient background of cool blue and aqua colors

Hear Eva in action

We make calls with our digital assistant so you don’t have to. Collect upwards of 150 data points per call with super human accuracy. 

Benefit verification

Automate benefit verification calls to payors to keep schedules intact, ensure a smooth patient experience and create the foundation for payment. Collect data such as:

  • Plan Details (Deductible, OOP, Plan Type)
  • Network Status
  • Drug & Admin Coverage
  • Coordination of Benefits
  • Auth Requirements & Status
  • Specialty Pharmacy
  • Buy and Bill

Learn more

shield and checkmark icon

Prior authorization

Understand which treatments require Prior Authorization and if those documents are active and on file. Get up-to-date information on Prior Authorization status and reduce claims denials by payors. Collect data such as:

  • Prior Authorization Not on File
  • Prior Authorization Pending
  • Approved (+Approval Details)
  • Denied (+Denial Reason, Appeal Options)

Learn more

clipboard and checkmark icon

Prescription follow-up

Understaffed pharmacies can’t afford for their technicians and pharmacists to be tied up on the phone. Automate prescription follow-up from one pharmacy location to another without stopping and using a phone or fax machine and confirm requests received.

Learn more

prescription icon

THE INFINITUS CONVERSATIONAL AI PLATFORM

We’ve automated very long, highly variable and specialized phone calls using AI

How it works:

  1. The task is received from your EHR, API, or manually uploaded via our Portal.
  2. Infinitus calls audience and captures required info.
  3. The task outputs accessible via our Portal or API.
Diagram showing healthcare providers connecting to Infinitus' API and how Infinitus uses speech-to-text, NLP, and text-to-speech with a layer of human oversight to communicate and collect call data from payors, PBMs, and pharmacies.
An image suggesting Infinitus' flexibility with several standardized call flows.

A CALL FLOW FOR EVERY PROGRAM

“But will it work for me?”

Infinitus has created several standardized call flows that have worked for dozens of therapies and hundreds of medications, procedures, and tests. We will work with your team to ensure that one of our standardized offerings aligns with your operating procedures and needs.

Features

Our customer portal and easy-to-use APIs make delegating and monitoring call task workflows effortless.

bell with code symbol icon

Task API

Task API allows you to request calls be made by our system on your behalf (e.g. Benefits verification).

shield with code symbol icon

Payor API

Payor API returns a list of all payers supported (e.g. United Healthcare).

plug and outlet icon

EHR integration

Reduce pre-call research and post call data entry with native integration to most popular EMR systems.

IVR icon

Navigate IVRs & hold

Our digital assistant, Eva, selects the appropriate prompts to get to the right representative. She doesn’t mind waiting until the live agent picks up the phone.

shield with user and checkmark icon

Authentication

Eva credentials in as needed for given call type prepared with pertinent information such as patient, provider and practice info.

checklist icon

Intelligent inquiries

Instead of asking the same list of questions per call, Eva focuses on the subset that really matters, adjusting based on live agent answers.

icon of a brain with a circle arrow going counter clockwise 

Intelligent push back

Eva will push back on an agent when provided incorrect information based on Infinitus intelligence.

user with headset icon

Agent escalation

A team of operators are standing by to intercept calls where manual intervention is needed.

eye icon

Real-time visibility

Import tasks, monitor status, listen to call recordings, manage access control, billing and more in the Infinitus Portal 

interconnected system icon

Robust data ecosystem

Benefit from our 200+ payor ecosystem and integrations with top EDI clearinghouses.

sunrise over a bridge with guardrails icon

AI guardrails

Hundreds of experts labeling call data for model training. With human-in-the-loop feedback, we reinforce accurate answers and flag those needed for further review.   

BENEFITS

Unmatched accuracy, speed, and scale, so you can serve more patients

Augment your team with AI

Adjust to spikes in volume and manage fluctuations without changing headcount. Confidently scale operations quickly to reach top line growth targets.

  • Automate workload of 1000s of FTEs.
  • Avoid recruiting, onboarding and certification of seasonal hires.
  • Scale up your ability to serve more patients.
Image of an employee with a jetpack on
Isometric image of knobs and sliders

Precision accuracy

Infinitus’ unique technology allows us to maintain the highest data accuracy standards. In addition to continuously learning from the more than one million calls Eva has made, our software utilizes data from several digital sources to ensure the outputs we return to customers are reliable and up-to-date. 

  • 10% increase data accuracy 
  • 98% task completion rates
  • 150+ data fields to choose from

Accelerate time to go-live and time to therapy

Reduce patient time to therapy while also freeing up your team to have more time for patient care. Infinitus customers launch programs in weeks, not months or years. 

  • Programs are live within 30 days
  • Integrates with your EHR Systems
  • Expertise in over 1000+ therapies and procedures
isometric image of a stopwatch with an odometer on it
isometric image of a lock on a browser window with HIPAA and SOC 2 compliance logos next to it

Secure and reliable

Enterprise grade security, compliance and availability.

  • HIPAA Compliant
  • SOC II Compliant
gramercy surgery center logo

“Infinitus gives us a significant advantage over other surgery centers that have offshored or outsourced the benefit verification process. While human labor can learn and improve, it’s not as systematic and consistent as technology. Infinitus consistently delivers accurate results, allowing us to focus on providing excellent patient care.”

Austin Cheng of Gramercy Surgery Center

Austin Cheng

CEO, Gramercy Surgery Center

background gradient

Make one call to change it all.

Join 80,000 providers creating more time for patients and changing the US healthcare system as we know it.