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SAN FRANSISCO, Sept. 28, 2026 — Infinitus today announced that it has been named a Quarterfinalist in the 2026 Digital Health & AI Awards in the Best in Class – Transformative Care Delivery category. The Digital Health & AI Awards recognize companies and innovations helping shape the future of healthcare. The annual competition brings together...

Healthcare organizations have made real progress deploying AI agents and automation tools. Benefit verifications run faster. Prior authorization follow-ups are more consistent. Patient outreach touchpoints have multiplied. But the handoffs between them are still broken. When a patient moves from an AI-handled outreach call to a human agent, or an external system triggers a next...

Payors are under more pressure than ever to do two things at once: deliver a better member experience and control rising administrative costs. At the same time, the medical cost ratio (MCR) has reached historic highs, and Medicare Advantage reimbursement rates will remain flat for 2027.  Until now the systems supporting member services haven’t meaningfully...

Patients are asking more questions than ever, and often at times when their care teams can’t respond. In our recent research, 83% of patients said their healthcare questions come after hours. Gaps like this create anxiety and slow down care. Which is a big part of why we are excited to introduce a major advancement...

Pharma’s shift to direct-to-patient (DTP) models is transforming how patients discover, access, and stay on the therapies they need. Today, Infinitus is announcing a new agentic AI suite designed to help pharmaceutical companies lead this transformation by reimagining patient engagement while expanding access, accelerating time to treatment, and supporting adherence. For years, therapy access has...

We’re excited to announce that CB Insights has named Infinitus to its seventh annual Digital Health 50, showcasing the 50 most promising private digital health companies in the world. “The 2025 Digital Health 50 winners are high-momentum companies poised to define the next era of healthcare,” said Ellen Knapp, Principal Analyst at CB Insights. “This...

We’re excited to announce our collaboration with Outshift by Cisco to accelerate interoperability and trust across AI agents in healthcare.  With the partnership, we’re working together to further advance healthcare use cases in which the orchestration of multiple agents is required across an organization to serve patients, clinicians, and staff. Infinitus solutions streamline complex administrative...

In September, the Infinitus team launched new features to: There’s more, too. Read on for additional details, or contact us directly to learn more about these updates or how to get started with our patient-, payor-, or provider-facing AI agents. Spotlight: Our MCP server makes integration easier We’ve made AI agent integration easier by launching...

We’re proud to announce our collaboration with IBM Consulting to bring agentic AI into specialty pharmacy and other healthcare entities at scale. With IBM’s support in implementing agentic AI into specialty pharmacy workflows, Infinitus can streamline complex administrative and clinical conversations at scale, helping patients get on therapy faster, and stay on for the long...

We’re excited to announce our new expanded partnership with Salesforce, which will allow Infinitus and Salesforce joint customers to deploy Infinitus voice AI agents from directly within Salesforce Health Cloud and Life Sciences Cloud. Through this partnership, joint customers will be able to easily automate or manually launch verification of major medical and pharmacy benefit...

Infinitus is proud to be named a certified partner in Salesforce’s newly announced Life Sciences Cloud Partner Network, an ecosystem of trusted organizations advancing digital transformation in healthcare and life sciences. As part of this group, Infinitus will bring our voice AI agents to customers deploying Salesforce’s Life Sciences Cloud and Agentforce digital labor platform....

We’re excited to announce the general availability of Infinitus voice AI agents that can call patients and providers, leveraging our trusted AI architecture and proprietary response control to guarantee a hallucination-free experience.  Our patient-facing AI agents enable healthcare organizations to create new touchpoints and automate routine ones, ensuring patients get the right information at the...

Throughout my career in engineering leadership, I’ve always been driven by one core belief: Technology should solve real problems that matter. After spending the past few years helping build and scale incredible systems at Sigma Computing, Sonder, and Twilio, to name a few, I found myself at a crossroads – grateful for the journey so...

At Infinitus, we know that a great workplace isn’t defined by perks or policies alone – it’s shaped by the people who show up every day with passion, curiosity, and a shared commitment to making a difference. That’s why we’re incredibly proud to be recognized as a Great Place to Work for the fourth consecutive...

SAN FRANCISCO (March 18, 2025) — Infinitus Systems, provider of the first AI platform specifically built to automate manual healthcare phone calls, has been named to Fast Company’s World’s Most Innovative Companies of 2025, a list of businesses shaping industry and culture across all sectors of the economy.  “At Infinitus, we’re harnessing AI to shift...

We are excited to announce that John Driscoll has joined the Infinitus board of directors. Senior advisor at Walgreens Boots Alliance (WBA) and EQT Group, Driscoll brings with him more than 25 years of healthcare leadership experience. Before joining WBA, Driscoll served as CEO at CareCentrix; as president at Castlight Health, a healthcare technology company;...

We founded Infinitus with a vision to make healthcare “wait-less.” Since our founding in 2019, we’ve been committed to creating a future where (a) every patient has up-to-the-minute information and support at every stage of their healthcare journey, (b) technology works for employees instead of the other way around, and (c) our company can continue...

We are excited to announce that FastTrack™, the first purpose-built AI copilot for healthcare, enters general availability today. FastTrack is an enterprise-ready AI copilot that enables healthcare staff, such as reimbursement specialists, to bypass tedious IVR systems and avoid hold times. This helps healthcare companies to save time so they can serve more patients. Whether...

We’re excited to announce a SMART on FHIR application that can support electronic health record (EHR) integrations across our product suite. With this app, Infinitus solutions can be launched directly from within popular systems of record for health systems. The solution enables users of these systems to trigger offerings in the Infinitus platform, like our...

Healthcare has many problems to solve today – patient access to care, high costs, manual processes, older technology, and more. But it also offers a great opportunity to have a positive impact on people’s lives during the moments that matter. That’s a big part of what drew me to the industry.  At Infinitus, we have...

We’re excited to announce a strategic partnership with Salesforce, enabling Infinitus voice AI agents to be activated directly from Life Sciences Cloud. With the partnership, Life Sciences Cloud users can utilize our voice AI agent to call payors and pharmacy benefit managers (PBMs) to verify insurance benefits, navigate prior authorizations, and check the statuses of...

SAN FRANCISCO – August 7, 2024 – Infinitus has been named the winner of a Silver Stevie® Award in the Healthcare Technology – Technology Breakthrough of the Year category in the first annualStevie Awards for Technology Excellence, “the Olympics for technology.” The Stevie Awards for Technology Excellence celebrate the remarkable accomplishments of individuals, teams, and...

We’re excited to announce our AI eBV+ solution for patients covered by commercial insurance seeking access to specialty medications. Along with our existing instant Medicare Part B benefit verification offering, we are proud to now offer our customers a comprehensive AI-powered solution that goes beyond traditional eBV solutions and empowers healthcare providers to unlock medical...

Today, more than 34.2 million Americans are enrolled in original Medicare plans. This can create a challenge for pharma hubs, pharmaceutical manufacturers, and healthcare providers, which must understand Medicare Part B coverage before treatment can proceed.  That’s why Infinitus is excited to announce our newest offering: instantaneous Medicare Part B benefit verifications. With our new...

How we use humans in concert with our multi-model, multimodal AI system to deliver real efficiency to over a dozen Fortune 500 healthcare customers Automating administrative phone calls in healthcare is no easy feat. The benefit verifications and prior authorization inquiries Infinitus automates can be an hour long, with hundreds of back-and-forth interactions that require...

Increasingly employer-sponsored plans are including copay accumulators, copay maximizers, or alternative funding sources as part of their plan design. In fact, estimates suggest about half of all lives covered by commercial insurance are enrolled in a plan that utilizes a copay accumulator and/or a maximizer.  If your team is responsible for guiding individuals through coverage...

On March 1, we celebrated Employee Appreciation Day, a great opportunity to stop and take a moment to celebrate what makes Infinitus a place I truly love to work: the people. As our CEO Ankit Jain says, everything we’ve achieved “starts and ends with our people.”  Today, I’m so excited to announce that we have...

February marked a milestone for Infinitus as we celebrated five years. From the initial spark of an idea, to the role Bruce Willis played in early tests, to the real change Infinitus is effecting on the healthcare ecosystem today, it’s been quite a journey.  As we reflect on half a decade of Infinitus, we sat...

San Francisco — Aug. 29, 2023 — Infinitus Systems, Inc., the AI platform for healthcare communications, today announced it is expanding its use of Google Cloud AI technologies to automate payor-facing medical and pharmacy benefit verifications and prior authorization calls. 

When it comes to prior authorizations (PAs), ePA or 278 solutions aren’t enough. It’s often challenging to resolve complex or time-sensitive prior authorizations electronically. Details such as PA status, denial reasons, and appeal options either aren’t readily available or the turnaround time is too long. In these cases, healthcare providers’ staff often manually call a...

For the second year in a row, Infinitus is certified as a great place to work!

Today, we are proud to announce that we have successfully completed a SOC 2 Type II audit for the Infinitus platform and services.

The latest investment in Infinitus validates the urgent need to address the overwhelming administrative burden in healthcare and our vision to do so with VoiceRPA. This announcement comes on the heels of a tremendous growth period for Infinitus, having grown enterprise revenue by over 300% in the past twelve months.

Infinitus Systems, the leading VoiceRPA company for automating phone calls in healthcare, today announced its close of $30M in Series B financing, accelerating its position as the category leader in VoiceRPA.

We’re excited to announce that the Infinitus AI Benefit Verification offering is now generally available, and that we have raised $21.4 Million in Series Seed and Series A funding from Kleiner Perkins and Coatue Management.