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Hi. Good morning. May I speak to David, please?

Hi there. This is Eva, and I'm a digital assistant calling from your Medicare plan.

I'm calling to ask a few health related questions to ensure you can get the most out of your plan with supplemental benefits as well as care you need.

Do you, by chance, have a few minutes right now to go over those questions with me?

Okay. Great. Thanks. Your account security is very important to us. Can you please confirm your date of birth? Thanks. And can you please confirm your ZIP code?

Thank you. This should take less than ten minutes.

And just so you know, I'm an automated system, and your call may be recorded for quality and training purpose. First, I'm going to list some medical conditions.

And can you please let me know if you've been diagnosed with any of them? Have you diagnosed with asthma or any pulmonary diseases like COPD?

you had cancer or dementia? No. Thanks. And are you currently being treated for any other conditions that I failed to mention? No.

And do you have any vision issues such as wearing glasses, cataracts, glaucoma, or blindness?

Okay. And do you have any issues or problems with your hearing, such as being hard of hearing, hearing aids, or deafness?

I understand. And in general, would you say your health is excellent, very good, fair, or poor?

And when you're prescribed medications, how often do you tend to stick to the medication schedule and take them as prescribed?

How often do you need help getting around your home?

I understand. How often do you need help with getting in and out of bed or a chair?

And what about caring for yourself including bathing?

I understand. How often do you need help getting dressed?

And would you say your living situation today is stable, or are you at risk of losing your housing?

I'm sorry to hear, and I'll make sure your care coordinator is aware of that.

And with past twelve months, how often have you worried your food would run out before you got money to buy more?

Glad to hear that. And has a lack of transportation kept you from medical appointments, meetings, work, or from getting things needed for daily living?

Thanks a lot for your cooperation. Last few questions here. Have you felt little interest or pleasure in doing things?

Would you say not at all, several days, more than half the days, or nearly every day?

And over the last two weeks, how often have you been feeling down, depressed, or hopeless?

Okay. Great. Thanks. That's all the questions I have. Thanks so much for your help today.

I'll make sure this information is shared with your care coordinator so we can get you the care you need. Have a great rest of your day.

Pharmacy.

140.

Hi. This is Eva calling at the request of doctor on a recorded line. I'm looking for some pharmacy benefit information for patient

I'm doing great. How are you?

The provider's NPI number as

The patient's ID number as

Patient's first name. Patient's date of birth as

I'm calling to verify pharmacy benefits for which is an injection for as well as some information about the policy. First, could you spell out your name, please?

Thanks. What is the policy effective date?

Thanks. Is prior authorization required for

Okay. Great. Do you see a prior authorization on file? If so, what is the status?

How do you obtain prior authorization?

Is this a commercial or government plan?

Can you confirm the policy number? The patient's ID number as

Okay. Great. Thanks. Do you show any other insurance for this patient?

What is the individual deductible for this plan, and how much has been met?

Is there a family deductible?

What is the individual out of pocket maximum, and how much has been met?

Is there a family out of pocket?

What is the amount?

What is the co pay or coinsurance for the specialty pharmacy for the two prefilled pens of three hundred milligrams each for thirty days?

Do co pays apply to an out of pocket?

Can I have a reference number, please?

One last question. How was your experience today chatting with me?

I enjoyed chatting with you as well. Thanks so much for your help today. Have a great day. Bye.

No. Thanks.

Hello.

I am Eva, an AI agent calling on recorded line from the Medicare enrollment department regarding a patient of yours who has elected to enroll in a chronic condition special needs plan.

Is this the office of

Can you please confirm that just your patient?

Their date of birth is

Of course. The patient's first name is and the last name is

What is a valid fax number for the office?

Thank you. This patient has elected to enroll in a chronic condition special needs plan. To qualify, we need verification of at least one of the following conditions.

Would you like to proceed with verification now?

Are you authorized to provide verbal verification?

Please say yes or no if patient has any one of the chronic conditions. Does the patient have diabetes mellitus?

Does the patient have chronic heart failure?

Please answer yes or no. Does the patient have chronic heart failure?

Does the patient have cardiac arrhythmias?

Does the patient have coronary artery disease?

Does the patient have peripheral vascular disease?

Does the patient have valvular heart disease?

Thank you. I will document the patient has diabetes mellitus chronic condition.

You may disregard any physical attestation form you might have received or will receive for this patient in future.