The only solution to automate prior authorization call tasks

Complicated prior authorizations are our specialty

Pass the baton to Infinitus after your team submits a prior authorization (PA). Our digital assistant captures the PA requirements, PA status, details and updates for specialty medications, procedures, and diagnostic tests across disease states such as:

  • Oncology
  • Immunology
  • Hematology
  • Neurology
  • Rheumatology
  • Cardiology
  • Infectious diseases
  • Psychiatry
  • Dermatology
  • Opthamology

Nuances don’t trip us up

Regardless of whether a prior authorization is needed for a specialty medication, a procedure, or a diagnostic test, we know the right questions to ask to get the most up-to-date and detailed information about the PA submission. Based on our expertise in over 1,000 therapies, our digital assistant knows when to push back if an agent has incorrect information. After implementing our solution, customers see on average 10% improvement in data accuracy.

Go further than ePA and 278 options

While some PA status updates are straightforward and can be completed electronically, many require a phone call to the payor. Infinitus is the only solution that automates the entire phone call process to complete prior authorization follow-up tasks.

Infinitus quickly returns that hard-to-find information to providers so they have the most comprehensive view of where their PAs stand and can confidently move forward with a patient treatment plan.

Partner with leading payors

Over 200 major payors and counting enjoy working with Infinitus because we make shorter, more efficient calls to their agents than traditional providers offices. We integrate with several data sources to ensure we collect the maximum amount of patient data upfront before calling.

We get it. Prior authorizations are complicated, and costly.

Changing rules

Payors conduct regular reviews of which treatments require prior authorization, which makes it nearly impossible for staff to manually stay up to date.

Surge in volumes

Prior authorizations have increased 60% as restrictions placed on PAs to ease administrative burden during the pandemic were lifted. The average physician completes a mind-boggling 45 prior authorizations per week.

Poor patient outcomes

Over 90% of physicians report care delays because of prior authorizations. Incorrect data or slow moving processes could lead to adverse events

The benefits of automation

Increase revenue

Reduce claim denials and increase revenue by accurately capturing PA requirements status upfront. Infinitus is more accurate than manual callers because of our proprietary, standardized call flow and expertise from making over a million calls.

Decrease time to therapy

Eliminate the need to wait several days and make various calls to find out whether a prior authorization has been approved. Infinitus returns PA status requirements quickly to enable your staff to expedite care.

Increase staff productivity

Reallocate team members to more strategic tasks and improve morale by quickly offloading tedious PA calls. Ensure that staff members aren’t spending valuable time on hold or being transferred from one payor department to another.

How does it work?

Call inputs and outputs defined

Infinitus matches the customer’s PA data requirements with one of our recommended call flows.

Payor call automated

The Infinitus digital assistant calls the payor and collects PA status and requirements.

Data returned

Customers can view the PA information in their system of record via API integration, or in the Infinitus Portal.

See why more healthcare companies choose Infinitus over other approaches

Join over 40,000 providers creating more time for patients.