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There’s a pervasive yet factually inaccurate assumption that comes up frequently in our conversations about AI agents and elderly patient populations: That older adults resist new technology, struggle with hearing, and expect human contact – and so are unlikely to engage with AI. In reality, the opposite is true. For many older patients, voice AI...

What is AI not good at?  It’s a good and timely question, but also the wrong question to ask. That’s especially true if you are an AI company in healthcare or if you are a customer of AI products in healthcare. From the perspective of an AI company in healthcare, it is the wrong question...