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The Healthcare Risk Management for Voice AI Taskforce has published its first white paper, and it tackles a question existing AI governance frameworks don’t yet answer: How should healthcare organizations assess clinical risk in voice agents that talk to patients directly and act on what they hear? The paper proposes a four-layer risk framework, covering...

Voice AI is moving into direct patient contact faster than most organizations have governance for. Virtual agents are triaging symptoms, managing post-discharge follow-up, and coordinating care across specialties, often without a clinician reviewing the interaction before it happens. That’s a different risk profile than a flawed AI suggestion sitting in an EHR waiting for a...

The genius of triage as a discipline is that it does not require complete information. It requires enough information to make a prioritization decision under uncertainty, and to make it fast. A good triage nurse does not need a differential diagnosis. She needs to know that the patient in room four has chest pain radiating...

The promise of AI in healthcare operations is often framed in terms of speed and scale, For example, how many calls can be handled, how quickly, and at what cost. Certainly those things matter. But if efficiency is the only metric, something essential gets lost. A phone conversation that completes a task but leaves a...

A new study published in Nature Health by Microsoft researchers offers one of the most detailed looks yet at how people actually use AI for health-related questions, and the findings should reshape how we think about building clinical AI agents. Analyzing over 500,000 de-identified health conversations with Microsoft Copilot from January 2026, the researchers found...

There’s a pervasive yet factually inaccurate assumption that comes up frequently in our conversations about AI agents and elderly patient populations: That older adults resist new technology, struggle with hearing, and expect human contact – and so are unlikely to engage with AI. In reality, the opposite is true. For many older patients, voice AI...

What is AI not good at?  It’s a good and timely question, but also the wrong question to ask. That’s especially true if you are an AI company in healthcare or if you are a customer of AI products in healthcare. From the perspective of an AI company in healthcare, it is the wrong question...