All Clinical

The promise of AI in healthcare operations is often framed in terms of speed and scale, For example, how many calls can be handled, how quickly, and at what cost. Certainly those things matter. But if efficiency is the only metric, something essential gets lost. A phone conversation that completes a task but leaves a...

A new study published in Nature Health by Microsoft researchers offers one of the most detailed looks yet at how people actually use AI for health-related questions, and the findings should reshape how we think about building clinical AI agents. Analyzing over 500,000 de-identified health conversations with Microsoft Copilot from January 2026, the researchers found...

There’s a pervasive yet factually inaccurate assumption that comes up frequently in our conversations about AI agents and elderly patient populations: That older adults resist new technology, struggle with hearing, and expect human contact – and so are unlikely to engage with AI. In reality, the opposite is true. For many older patients, voice AI...

What is AI not good at?  It’s a good and timely question, but also the wrong question to ask. That’s especially true if you are an AI company in healthcare or if you are a customer of AI products in healthcare. From the perspective of an AI company in healthcare, it is the wrong question...