INFINITUS LENS

Make better decisions with complete visibility

Lens reviews every patient, provider, or payor interaction, makes sense of what it finds, and gets the right information to the right people – before a trend becomes a problem.

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The conversation insights engine for every interaction

Healthcare runs on conversations. Every one of those interactions carries information your team needs – patient sentiment, adherence signals, compliance moments, provider behavior. But most organizations can’t access it, and therefore can’t act on it.

Infinitus Lens delivers conversation insights for every patient, provider, and payor interaction across your program. Lens evaluates every conversation, structures what it finds, and delivers the right information to the right people in minutes.

15X

Faster analysis vs. other solutions on the market

100%

Detection of potential adverse events

Just minutes

to analyze and score a conversation

Analysis delivered at every stage

Lens evaluates every interaction automatically, in less than five minutes, across any channel – voice, chat, SMS, email, fax – regardless of whether a human or AI agent conducted the conversation.

The result is a continuously growing, structured dataset of patient, provider, and payor interactions – one that gets more valuable with every conversation added to it.

One complete picture for human and AI agents

Lens monitors human staff and AI agents to provide conversation insights across all interactions. The same scoring dimensions, the same compliance framework, the same detection capabilities – applied with the same rigor regardless of who handled the interaction. As your AI footprint grows, your coverage grows with it.

No re-implementation. No second vendor. No gaps.

“Historically, healthcare organizations have only had visibility into a fraction of their patient interactions, which can create risk – not just from a compliance standpoint, but in terms of missed opportunities to improve care. Bringing consistent evaluation across both human and AI-driven conversations is a meaningful step forward. When you improve quality, consistency, and speed across these interactions, it ultimately reduces friction and drop-off, leading to better outcomes and a better experience for patients.”

— Douglas Bock, pharmaceutical industry veteran

Regular digests for case managers

Your team receives summaries of patient signals shaping their caseloads – adherence barriers, sentiment trends, follow-up flags – ready at the start of each day. They can then focus on what matters most.

Compliance alerts within minutes

Your compliance team sees deviations as they accumulate. Quality and operations leads get signals routed to them the same day they surface.

Program-level pattern detection

Patterns invisible in any single call emerge when aggregated across thousands: prior authorization trends, population-level adherence signals, coverage decision patterns, and more.

Recommended next actions

Insights arrive with recommended next steps in days, not next quarter’s report. Your team spends their time acting, not analyzing.

Turn every interaction into measurable performance

AI scoring

Every interaction is scored against consistent criteria, updated after each conversation at both the agent and team level.

SOP and guideline evaluation

Scoring built around clinical and operational standard operating procedures (SOPs) – not generic QA rubrics – so deviations that matter are the ones surfaced.

Sentiment analysis

Patient and member sentiment data is structured and surfaced automatically, not sitting in unviewed recordings.

Compliance analysis

Regulatory obligations across pharma, payors, and provider organizations – understood and monitored without manual review.

Why healthcare teams choose Infinitus

The same healthcare-grade expertise that powers Infinitus AI agents powers the ability to understand and analyze every interaction.

Healthcare-grade compliance

We understand regulatory obligations across pharma, payors, and providers – with no equivalent in other industries.

Proven at scale

Built on 7+ years and millions of healthcare conversations, supporting 44% of Fortune 50 and delivering real ROI.

Close the loop with Studio

Lens feeds findings directly into Infinitus Studio – meaning the conversation intelligence engine and agent builder are continuously improving together.

Ready to see your program’s complete picture?

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