Infinitus Lens
Evaluate Every Healthcare Interaction with Infinitus Lens
Lens reviews every patient, provider, or payor interaction, makes sense of what it finds, and gets the right information to the right people – before a trend becomes a problem.
The conversation insights engine for every interaction
Healthcare runs on conversations. Every one of those interactions carries information your team needs – patient sentiment, adherence signals, compliance moments, provider behavior. But most organizations can’t access it, and therefore can’t act on it.
Infinitus Lens delivers conversation insights for every patient, provider, and payor interaction across your program. It evaluates every conversation, structures what it finds, and delivers the right information to the right people.
Full visibility
of every moment
100%
detection of potential adverse events
Same day
conversation analysis and scoring
Analysis delivered at every stage
Lens evaluates every interaction automatically, across any channel – voice, chat, SMS, email, fax – regardless of whether a human or AI agent conducted the conversation.
The result is a continuously growing, structured dataset of patient, provider, and payor interactions – one that gets more valuable with every conversation added to it.
One complete picture for human and AI agents
Lens monitors human staff and AI agents to provide conversation insights across all interactions. The same scoring dimensions, the same compliance framework, the same detection capabilities – applied with the same rigor regardless of who handled the interaction. As your AI footprint grows, your coverage grows with it.
No re-implementation. No second vendor. No gaps.
“Historically, healthcare organizations have only had visibility into a fraction of their patient interactions, which can create risk – not just from a compliance standpoint, but in terms of missed opportunities to improve care. Bringing consistent evaluation across both human and AI-driven conversations is a meaningful step forward. When you improve quality, consistency, and speed across these interactions, it ultimately reduces friction and drop-off, leading to better outcomes and a better experience for patients.”
— Douglas Bock, pharmaceutical industry veteran
Regular digests for case managers
Your team receives summaries of patient signals shaping their caseloads – adherence barriers, sentiment trends, follow-up flags – ready at the start of each day. They can then focus on what matters most.
Same-day compliance alerts
Your compliance team sees deviations as they accumulate. Quality and operations leads get signals routed to them the same day they surface.
Program-level pattern detection
Patterns invisible in any single call emerge when aggregated across thousands: prior authorization trends, population-level adherence signals, coverage decision patterns, and more.
Recommended next actions
Insights arrive with recommended next steps in days, not next quarter’s report. Your team spends their time acting, not analyzing.
Turn every interaction into measurable performance
AI scoring
Every interaction is scored against consistent criteria, updated after each conversation at both the agent and team level.
SOP and guideline evaluation
Scoring built around clinical and operational standard operating procedures (SOPs) – not generic QA rubrics – so deviations that matter are the ones surfaced.
Sentiment analysis
Patient and member sentiment data is structured and surfaced automatically, not sitting in unviewed recordings.
Compliance analysis
Regulatory obligations across pharma, payors, and provider organizations – understood and monitored without manual review.
Why healthcare teams choose Infinitus
The same healthcare-grade expertise that powers Infinitus AI agents powers the ability to understand and analyze every interaction.
Healthcare-grade compliance
We understand regulatory obligations across pharma, payors, and providers – with no equivalent in other industries.
Proven at scale
Built on 7+ years and millions of healthcare conversations, supporting >50% of the Fortune 50 healthcare companies and delivering real ROI.
Close the loop with Studio
Lens feeds findings directly into Infinitus Studio – meaning the conversation intelligence engine and agent builder are continuously improving together.
