A safety-first healthcare voice AI platform that automates phone calls to patients, payors, and providers
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Voice AI Platform
Automate phone calls to patients, payors, and providers.
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Connect with patients in moments of need with clinically aware agents that understand when to educate, reassure, and escalate — extending your care team’s reach without adding workload.
Answer patient questions whenever they need support, and proactively guide them through treatment, ensuring they get the right information at the right time, in their preferred way.
24/7 patient support
Give patients peace of mind with immediate answers about medications, side effects, or next steps. Always-on support reduces anxiety and keeps them informed.
Patient access
Help patients discover support programs and navigate benefits, prior authorization, and financial assistance, removing barriers to treatment.
Patient education
Educate patients about their condition and treatment while helping them stay on track with scheduling support, medication reminders, and symptom management.
Ongoing care management
Provide personalized support throughout treatment with care navigation and proactive check-ins, addressing concerns early and keeping patients confident and engaged.
Empathetic, clinically aware, and safe by design
EMPATHY
Patient conversations can be emotional. Our agents recognize when patients are worried or confused, adapting their tone based on emotional cues to provide the right support in the moment, so patients feel heard and trust is established from the first interaction.
Empathy demo
CLINICALLY AWARE
Any patient interaction can turn clinical. With built-in knowledge of clinical concepts, our agents understand intent and know when to educate, reassure, or escalate to your care team. They can follow medication protocols you set, extending clinical reach without adding burden.
Clinical awareness demo
SAFETY
Our AI agents are built with a safety-first approach: strict guardrails prevent hallucination and ensure adherence to approved content, continuous evaluation and bias testing maintain quality standards, and integrated adverse event detection enables pharmacovigilance compliance.
Adverse event detection
CONTEXT
Our agents maintain context across multiple interactions, building on previous exchanges and connecting information. This creates a personalized experience where patients don’t have to repeat themselves and always feel heard.
Patient context demo
OMNICHANNEL COMMUNICATION
Every patient communicates differently. Our AI agents adapt to individual preferences, whether that’s a phone call, a text message, or an interactive chat. By delivering the same quality experience across every channel, we meet patients where they are and improve engagement.
Provide an AI agent for every patient, and connect them to the right resource at the right time.
Use the best AI technology
Our patented architecture enables our patient-facing AI agents to use the most performant AI models to complete the task at hand.
Transform with confidence
We offer safety-first AI, purpose-built for healthcare with robust guardrails in place so that conversations stay compliant.
Trusted by industry leaders
Our AI delivers real ROI, which is why we are the agentic AI platform powering B2B and patient-facing conversations for 44% of the Fortune 50.
Meet the healthcare leaders seeing fast, real ROI with Infinitus
“Infinitus’ functionality is improving our ability to serve patients more accurately and effectively. With each call, it becomes more accurate and efficient, demonstrating how AI can adapt to the unique complexities of healthcare.”
Todd Boyd
Senior Director, Patient Access & Reimbursement, Amgen’s SupportPlus Call Center
“Infinitus has become a key part of our onboarding process, enabling us to deliver personalized engagement, customized care, and dedicated support from the beginning. Since deploying Infinitus AI agents, our team is able to focus on members with active and immediate needs, where focused attention has the highest impact.”
Meghan Speidel
COO at Zing Health
“Infinitus’ product suite has the potential to make healthcare more efficient, effective, and responsive, improving patient outcomes, reducing costs, and improving the overall quality of care.”
Aashima Gupta
Global Director, Global Healthcare Strategy & Solutions at Google Cloud
“We can now take the benefits verification process and send individual or bulk requests through API to make sure we get those pharmacy benefits verifications directly in the flow of work. This is fantastic, thanks to our great new partnership with Infinitus.”
Gordon Friesen
GM, Pharma Strategy and Solutions at Salesforce
“IBM Consulting and Infinitus are working together to dramatically simplify the process and experience of specialty pharmacy support programs and other patient/member-related communications through its AI designed to meet the specific demands and expectations of healthcare.”
Gillie McCreath
Healthcare Automation Optimization Partner at IBM
“[Infinitus’ AI agent] can get through calls around 30% quicker and the quality is around 10% higher than humans since there are fewer miscommunications or typos.”
Jeff Buck
VP at Cencora(formerly AmerisourceBergen)
“Infinitus has helped us to support 50% more patients at current staff levels by freeing up tens of thousands of hours per week. Our existing staff is able to spend more time with patients and is seeing significant productivity gains in their back office processes. The fact that we could launch something like this in less than 30 days is an anomaly in healthcare.”
Sini Abraham
Sr. VP, Client Services + Operations at Mercalis (formerly TrialCard)
“I’m very impressed with how the Infinitus AI agent is able to navigate calls in an intuitive and meaningful way, and even more impressive is the natural language processing that converts the conversation into data that seamlessly flows into our system.”
Nathan Miller
Vice President, Strategic Solutions and Innovation at Neovance
“Within our commercial organization, Infinitus and AI are synonymous. When anyone here says AI, they’re thinking Infinitus.“
Patient Access Executive
Fortune 500 biotech manufacturer
Discover how AI agents are reshaping the future of patient services and healthcare operations.
A real-world playbook for life sciences leaders ready to use AI to improve speed to therapy, adherence, and patient experience.
You may be wondering: While voice AI agents’ capabilities sound great, will people really talk to AI? The answer is yes – and they already do.
Join 125,000 providers creating more time for patients and changing US healthcare as we know it.
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