A safety-first healthcare voice AI platform that automates phone calls to patients, payors, and providers
Products
Voice AI Platform
Automate phone calls to patients, payors, and providers.
Call anyone
Our AI is for
Resources
Featured Content
PATIENT SERVICES
Infinitus runs the complete patient support journey — access, affordability, and adherence — with the accuracy of a specialist and the scale no traditional program can match.
100M+
Minutes of healthcare communications automated
1,400+
Payers covered across IVR networks
400%
ROI on patient access programs
OUR APPROACH
A patient gets a diagnosis. Their physician prescribes the right therapy. Somewhere in the system, everything that patient needs to start treatment already exists — the coverage, the prior authorization pathway, the support program they qualify for.
And yet they wait. The authorization sits in a queue nobody is tracking. The benefit verification call hasn’t been returned. Three months in, they quietly stopped filling their prescription — and nobody noticed.
The gap isn’t the care. It’s everything around it. That is the problem Infinitus was built to solve.
THE PATIENT JOURNEY
ACCESS
Coverage needs to be confirmed. Authorizations need to be followed up. Providers need to submit documentation. Patients need to understand what’s happening. Infinitus runs every touchpoint — simultaneously, without a queue.
Affordability
Infinitus connects patients to the financial support programs that already exist for them — before cost barriers stop care. Copay cards activated. Assistance programs enrolled. No patient left without an option.
Adherence
Staying on therapy — through infusion cycles, refill windows, side effects, and the moments when life gets in the way — is what determines whether the treatment works. Infinitus monitors the full journey and keeps patients there.
HOW IT WORKS
Infinitus is safety-first AI built for healthcare. Our platform is built from the ground up with the guardrails needed to ensurequality patient care. You don’t manage the interactions. You manage the exceptions. We handle everything else. Infinitus operating model — applies across every program we run
Benefit verification calls. Prior auth follow-up. Patient education outreach. Refill coordination. Side effect check-ins. The interactions that repeat thousands of times per day — handled autonomously, with complete accuracy, on every channel simultaneously.
Clinical escalations. Complex patient conversations. Moments that need judgment. When the system identifies a situation that requires a person, it routes immediately — before a response is given, not after.
Every interaction logged. Every escalation tracked. Every outcome attributed. Your operations, compliance, and clinical teams have full visibility across the program — without pulling data from five different systems.
PROGRAM TYPES
End-to-end patient support for specialty therapies — benefit verification, prior authorization, patient onboarding, and ongoing adherence support. At the scale no team can sustain manually.
Copay assistance, free drug programs, and income-based support — enrolled, not just explained. Every eligible patient contacted and guided through the process.
For therapies with mandatory risk programs — enrollment verification, required patient communications, prescriber attestation follow-up, and cycle-based check-ins. 100% interaction accountability.
Keep patients on therapy past the refill gap, the cost shock, and the moment life gets complicated. Proactive outreach at every dropout risk point — week 4, week 12, month 6.
RESULTS
Tell us which program you’re running — access, affordability, adherence, or all three. We’ll show you exactly what Infinitus handles, what your team keeps, and what it looks like to go live.
This website uses cookies to ensure you get the best experience. View our Privacy Policy and Cookie Policy