The AI-first hub

Faster intake. Real-time visibility. Still human where it counts.

AI agents handle routine work around the clock. Certified human experts own the moments that require empathy and judgment. Together, they replace the legacy model with patient support that’s faster, smarter, and built to scale.

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One AI-first, human-backed model

Infinitus’ AI-first hub solution unites AI agents and human experts in a single, integrated model. Replace the call center. Stay human when it matters.

AI agents absorb the routine volume

Enrollment, status updates, general inquiries – 24/7, with no seasonal headcount required.

Human experts own the moments that matter

Exceptions, escalations, anything clinical or ambiguous – or whenever a patient wants to speak to a person – with full context handed off by the agent, not a cold transfer.

Intake to adherence: The full patient journey, one system

Every stage of the patient journey runs on the same AI-first, human-backed system. No fragmented tools or gaps between handoffs.

Enrollment intake

Forms are auto-ingested so patients start the process without delay. Enrollment moves the moment it arrives, without waiting in a queue for someone to open the form, read it, and decide what happens next.

Insurance discovery and missing information

Missing information never stalls a patient’s start.

When coverage details are missing or wrong, AI agents move to close the gap the same day, so a patient’s path to therapy keeps moving instead of waiting on paperwork.

Benefit verification

Patients find out what they’ll pay in minutes.

AI agents resolve open coverage questions quickly, so a patient’s cost and coverage are not the reason they’re still waiting.

Where eBV is unavailable or insufficient, voice AI agents complete the process by calling payors directly. 100% of payor calls are evaluated for quality and compliance.

Prior authorization status tracking and appeals monitoring

Nothing falls through the cracks after submission.

Every prior auth is tracked from the moment it’s submitted. AI agents catch denials and act on them right away.

Welcome and care management

Each patient has their own case manager to welcome and guide them through their support program, with 24/7 access to AI agents.

Whoever a patient talks to already knows their history. Each conversation builds on the last for personalized support, and no one has to repeat their history to multiple agents.

24/7 inbound and outbound support

Support doesn’t stop when the office closes: a patient or provider calling after hours gets a real answer, not a voicemail.

If the situation requires human judgment or a personal touch, AI agents hand off the call to a case manager with full context.

Adherence and refill management

Patients stay on therapy instead of quietly falling off.

AI agents reach out proactively before a patient misses a refill or drifts off the therapy. Staying on therapy doesn’t depend on the patient remembering to reach out first.

Adverse event detection and pharmacovigilance

Patient risks don’t slip through unnoticed.

Every patient interaction is monitored for adverse event signals. Automatic flagging and escalation ensure 100% detection with zero compliance gaps.

Lens: Program intelligence and optimization

Every interaction across your program – whether led by a human team member or AI agent – becomes actionable insight with Lens, our conversational intelligence insight engine.

Lens delivers same-day insights for every patient, provider, and payor interaction across your program. It evaluates every conversation, structures what it finds, and delivers the right information to the right people.

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WHAT OUR CUSTOMERS ARE SAYING

“Infinitus is not just getting us through the benefit verification process in about ½ the time, but also getting us from BV to specialty pharmacy triage in ⅓ of the time.”

– VP, Patient Access, Top Multinational Pharmaceutical Corporation

What this could look like for you

Don’t just take our word for it. Infinitus took over a top manufacturer’s large-scale patient support program and proved what happens when the model itself changes: full visibility into every interaction, consistent quality through peak demand, and real innovation in how patients and providers experience support.