This month, the Infinitus team launched new features to:

  • Avoid payor refusals by conference calling patients when required
  • Take on patients’ burden of scheduling appointments with healthcare providers
  • Simplify call auditing for FastTrack users

There’s more, too. Read on to learn about our additional updates, or contact us directly to get started with our agentic communications platform.

Spotlight: Bring patients in the loop on payor calls when required

Infinitus AI agents can now conference in patients on calls to payors when the patient is required to be on the line for benefits data to be shared. This new feature reduces “third-party” refusals from payors, saving Infinitus customers the time they’d have to devote to making these calls themselves, and increasing the chances patients receive access to treatment sooner. 

Now available for patient-facing AI agents

Collect consent for going paperless

Our AI agents can now call patients or plan members to acquire their consent to go paperless and receive bills and other notices digitally, enabling Infinitus customers to scale up such calls during busy periods like Open Enrollment without adding headcount. On these calls, AI agents can also collect email addresses and mobile phone numbers, as well as consent for receiving emails and texts.

Now available for provider-facing AI agents

Appointment scheduling with healthcare providers 

Infinitus AI agents can now call healthcare providers to schedule appointments on behalf of patients, based on patients’ predetermined preferences for date range, day of the week, and time. This feature is available for calls to both new and existing providers, saving patients time they’d otherwise spend making appointments. 

Now available for payor-facing AI agents

Boosted digital PBM discovery success rates

After a recent refresh of our digital AI agents, Infinitus customers are able to detect pharmacy benefit manager (PBM) coverage with a higher degree of accuracy and hit rate when they are unsure of a patient’s current insurance status.

Now available for FastTrack

Call transcripts available alongside recordings

FastTrack admins can now view call transcripts directly alongside call recordings on the admin call history page, streamlining the call auditing process and saving users’ time. 

Recorded compliance greeting option

FastTrack’s new recorded compliance greeting notifies payors they are on a recorded line, making it easier for users to notify payor agents calls are being recorded, and ensures sure calls are compliant.

To learn more about our latest updates, or to hear what’s coming soon for our AI agents or copilots, contact us directly.