This month, the Infinitus team launched new features to:

  • Reduce manual work in provider data collection
  • Improve tracking and reporting of calls to more payors
  • Scale operations with better prioritization and system integration

There’s more, too. Read on to learn about our additional updates, or contact us directly to get started with our agentic communications platform.

Spotlight: Boost Medicaid success rates with Provider ID support

Infinitus can now accept Medicaid Provider ID as an input, enabling more seamless navigation of State Medicaid payor IVRs. For customers who can supply this identifier, this enhancement can drive up to a 25% increase in Medicaid call success rates.

Now available for provider-facing AI agents

Automate provider directory confirmation, saving time and resources

We now offer a voice AI agent that calls providers’ offices directly to collect and confirm directory information, including but not limited to executive names, EHR systems, and facility addresses. This agent saves customers approximately 5 minutes per task by eliminating manual phone tree navigation and the need for multiple call attempts.

Now available for payor-facing AI agents

Expanded payor support for improved accuracy and tracking

Six additional payors – Allstate, CareSource, Gainwell, Molina, MediCalRx, and USAA – can now be mapped to dedicated payor IDs, enabling clearer tracking and reporting.

Now available for FastTrack

Automatically route FastTrack calls by priority

Import custom priority scores for FastTrack to ensure calls are automatically ordered and completed in the right sequence, so agents can focus on execution, not managing prioritization.

Send FastTrack calls in bulk, receive analytics via API

Users can now send tasks for FastTrack calls in bulk and receive analytics and insights after each call via our webhook feature. This enables customers to integrate FastTrack directly into their internal systems and ingest its insights and analytics through APIs.

To learn more about our latest updates, or to hear what’s coming soon for our platform, contact us directly.