Divya Daftari

Healthcare organizations have made real progress deploying AI agents and automation tools. Benefit verifications run faster. Prior authorization follow-ups are more consistent. Patient outreach touchpoints have multiplied. But the handoffs between them are still broken. When a patient moves from an AI-handled outreach call to a human agent, or an external system triggers a next...

Healthcare organizations are under more pressure than ever to do more with less, while maintaining the highest standards of safety, accuracy, and patient experience. AI agents have the potential to help, but until now, organizations have faced a frustrating tradeoff: move reasonably fast with black-box solutions you can’t fully control, or build in-house and risk...