This month, the Infinitus team launched new features to:

  • Acquire benefit verification data from a major Medicare Advantage provider in minutes
  • Help your team manage urgent patient cases more effectively
  • Make sure provider directories are up to date without wasting time or making repeat calls

Read on to learn more about these and other updates, or contact us directly to get started with our agentic communications platform.

Spotlight: Real-time BV for Humana Medicare Advantage

Get comprehensive benefit verification for Humana Medicare Advantage plans in under 5 minutes. Our fully digital workflow obtains data from Availity, CMS, and IVR to expedite patient access and therapy starts.

Now available for payor-facing agents 

Expanded benefit verification and prior auth data collection

Manage urgent patient cases more effectively with expanded coverage details and visibility into turnaround times. Our AI agents now capture availability and coverage for multiple facility types, pre-existing condition waiting periods, home health requirements, medical policy and site of care URLs, and turnaround times for expedited prior auth and appeals, giving you the intelligence needed to plan for expedited scenarios.

Now available for provider-facing agents 

Provider directory data validation

Our AI agents can now validate provider directories at scale, reducing wasted time and repeat calls from incorrect or outdated data. In a recent deployment with a healthcare navigation platform, we exceeded their task success benchmark while saving 10 minutes per validation.

Now available for patient-facing agents

Dynamic local phone numbers

When calling patients, our AI agents now dynamically choose local phone numbers for each call, doubling successful task completion and helping you reach more patients with critical information about their care and coverage.

To learn more about our latest updates, or to hear what’s coming soon for our AI agents or copilots, contact us directly.