This month, the Infinitus team launched new features to:

  • Collect benefits information within seconds for an additional PBM
  • Prompt eligibility checks for providers who haven’t verified NPI
  • Automatically group and assign tasks per call for FastTrack users

But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform.

Spotlight: Infinitus Studio

This month, we launched Infinitus Studio, the first no-code AI agent builder designed specifically for healthcare. 

Customers can design agent flows, define goals, analyze performance, and connect agents directly to critical systems and data sources – all through a natural-language interface, with zero coding required. The result: agents that are 40% more accurate than those built manually, deployed 90% faster, with early results showing a 93% success rate across all tasks.

With Studio, you define the intent. We configure the agent. Get early access here.

Now available for payor-facing AI agents

PBM discovery for Prime Therapeutics

Infinitus customers can now understand whether a patient has pharmacy benefits through Prime Therapeutics by providing only patient demographic information. 

Electronic benefit verification (eBV) for Prime Therapeutics

Infinitus can now complete eBVs on behalf of patients whose pharmacy benefits are covered by Prime Therapeutics, providing benefits and eligibility information, prior authorization requirements, and drug cost share within seconds.

Prompted NPI eligibility checks

As of May 11, 2026, Medicare eligibility transactions will no longer be accepted for providers who have not verified their NPI. Customers can test the expected response when a provider has not yet verified their NPI, and reach out to affected providers to expedite the attestation process in order to resume eligibility checks uninterrupted. 

Now available for FastTrack

Automatic task grouping and assignment

FastTrack can now be configured to automatically group multiple tasks using the same phone number on the same call, making it easier for agents to serve multiple patients on the same calls – whether for multiple benefits verifications, following up on multiple claims, or something else. Simply click a button to get a prioritized and organized list of calls into your queue, with relevant tasks grouped together.