NOTE: This post is an excerpt of our ebook Leading with trust: A people-first guide to AI integration in healthcare. Click here to access the full publication.

When healthcare teams adopt AI solutions, they can unlock significant efficiency and innovation at every stage of the patient journey. But, such adoption requires careful change management, cross-functional alignment, and a deep understanding of both the technology and the people it impacts.

To that end, Prosci’s AI integration framework below presents a helpful lens through which to view AI use, which helps add context and aims to replace AI-related anxieties with intentionality. 

When thinking through how your team’s work fits into each of the above categories, Prosci’s Chief Innovation Officer Tim Creasey suggests asking the following questions for each:

Prosci's AI integration framework

Prosci's AI integration framework
My Work  “With Me” Work  “For Me” Work 
Human-exclusive tasks AI collaboration opportunities AI automation potential
This is the work only people can do, that which requires empathy, ethics, or nuanced, human judgment – work where a person’s unique presence drives outcomes that matter. This is work done with AI assistance to enhance quality, speed, insight or creativity – freeing up time for energy and higher-value contributions. This is work AI agents can do entirely on a person’s behalf with little or no input, reducing workload and helping people reclaim time for what matters most.
Example: Even the call center of the future won’t be fully autonomous – there will always be someone whom the AI can escalate to. For example, in an emergency or urgent situation. This is work that will always be human-exclusive. Example: A support program offers an AI agent that patients can call during non-working hours with any questions that arise. The AI agent provides a summary of the conversation to a patient’s case manager, so they can stay informed. Example: A few questions on a patient’s access program enrollment form are left blank. A voice AI agent calls the patient or their provider to securely acquire the missing information. 

My Work:

  • Which tasks require uniquely human skills, such as empathy, ethical judgment, or creativity?
  • Where does your physical presence or ability to connect with others in person make a critical difference?
  • What decisions or activities in your work demand trust, confidentiality, or cultural awareness?

“For Me” Work:

  • Which repetitive or routine tasks could be automated to free up your time for more impactful work?
  • Which data-heavy processes could be managed more efficiently by AI?
  • What standard, predictable interactions could AI handle on your behalf?

“With Me” Work:

  • What tasks could benefit from AI tools to help you work faster, more accurately, or with greater creativity?
  • Are there areas where AI could assist with brainstorming, analysis, or creating better visualizations?
  • How could AI support your planning, drafting, or organizing to reduce mental strain and increase productivity?

Healthcare teams have seen success adopting this framework. The key is a proactive, strategic approach – which we dive into in-depth in our guide to change management in healthcare AI. You can download a full copy here.

Ready to skip the book and talk to us directly? You can reach out to schedule a demo or have a conversation to learn more right here.