The Infinitus Blog

NOTE: This post is adapted from Understanding the unmet support needs of patients, our survey of 500 patients with chronic illnesses, intended to help the healthcare industry better understand their struggles. You can read the full report here. Despite evidence that patient support programs work, many patients, and even some providers, aren’t aware that they exist. While...

While many industries are experiencing AI fatigue and disappointment, healthcare remains a major exception. The need is real, the use cases are tangible, and momentum is going to keep building next year. That’s what makes looking ahead to the next year in healthcare AI genuinely exciting. I’ll admit last year’s predictions, I got a number...

Patients are asking more questions than ever, and often at times when their care teams can’t respond. In our recent research, 83% of patients said their healthcare questions come after hours. Gaps like this create anxiety and slow down care. Which is a big part of why we are excited to introduce a major advancement...

This month, the Infinitus team launched new features to: There’s more, too. Read on to learn about our additional updates, or contact us directly to get started with our agentic communications platform. Spotlight: Bring patients in the loop on payor calls when required Infinitus AI agents can now conference in patients on calls to payors...

The AI agent space in healthcare is crowded, and getting busier by the day. This is a good thing in many ways – but also a problem, especially for some payors. Why? Because calling payors to acquire benefits and eligibility data isn’t easy to do with AI. A simple wrapper around a generic LLM is...

For all the talk of transformation and possibility, this moment actually feels like an inflection point for patient access and support.  That was the overwhelming feeling at the 2025 Patient Support Services Congress, where Infinitus’ Joshua Feazell and Michele Angelaccio of Novartis took the stage for a candid conversation about AI in patient access and...

Pharma’s shift to direct-to-patient (DTP) models is transforming how patients discover, access, and stay on the therapies they need. Today, Infinitus is announcing a new agentic AI suite designed to help pharmaceutical companies lead this transformation by reimagining patient engagement while expanding access, accelerating time to treatment, and supporting adherence. For years, therapy access has...

NOTE: This post is an excerpt of our ebook The agentic AI workforce is coming to healthcare. Click here to access the full publication. AI will never fully replace healthcare workers. But it will change how a human healthcare workforce is structured and what people actually do at work. This is a good thing for...

When the ball drops on New Year’s Eve, most people are counting down to a fresh start. But for many patients, that countdown comes with a different kind of anxiety: whether their insurance will still cover the medication they depend on come Jan. 1. Each new year brings plan resets, coverage shifts, and formulary updates...