The Infinitus Blog

A new study published in Nature Health by Microsoft researchers offers one of the most detailed looks yet at how people actually use AI for health-related questions, and the findings should reshape how we think about building clinical AI agents. Analyzing over 500,000 de-identified health conversations with Microsoft Copilot from January 2026, the researchers found...

There’s a pervasive yet factually inaccurate assumption that comes up frequently in our conversations about AI agents and elderly patient populations: That older adults resist new technology, struggle with hearing, and expect human contact – and so are unlikely to engage with AI. In reality, the opposite is true. For many older patients, voice AI...

This month, the Infinitus team launched new features to: There’s more, too. Read on to learn about our additional updates, or contact us directly to get started with our agentic communications platform. Spotlight: Boost Medicaid success rates with Provider ID support Infinitus can now accept Medicaid Provider ID as an input, enabling more seamless navigation...

NOTE: This post is an excerpt of our ebook Leading with trust: A people-first guide to AI integration in healthcare. Click here to access the full publication. For our guide to AI change in healthcare, we asked some of our customers to submit their most pressing questions about AI adoption and change management. Infinitus then sat down with...

NOTE: This post is an excerpt of our ebook Leading with trust: A people-first guide to AI integration in healthcare. Click here to access the full publication. Within any organization, the AI champion (or sponsor) is the leader who is ultimately responsible for building buy-in among colleagues, other leaders, and cross-functional teams for whatever solution they believe is...

Generative AI is a buzzword, promising faster documentation, smarter summaries, and more natural conversations. But as healthcare organizations move from experimentation to real-world deployment, confusion remains about generative AI and agentic AI, and when each makes sense to use in healthcare. In fact, Infinitus CEO and Co-founder Ankit Jain is frequently asked by healthcare leaders...

In AI evaluation, pass@k measures capability: given k attempts, what is the probability that at least one output is correct? For example, imagine an AI generating prior authorization summaries. If the model produces five variations and at least one meets the desired result, that counts as a success. If this happens in 92 out of...

What is AI not good at?  It’s a good and timely question, but also the wrong question to ask. That’s especially true if you are an AI company in healthcare or if you are a customer of AI products in healthcare. From the perspective of an AI company in healthcare, it is the wrong question...

Just like the most committed New Year’s resolutioner, the US healthcare system goes through a reset every January. Insurance benefits restart, prior authorizations must be reapproved, and coverage details shift overnight.    For patient access teams, it triggers a sudden surge of work that many insiders refer to as “Blizzard Season.” (You may know it better...