In a recent Infinitus survey of healthcare workers whose responsibilities include administrative tasks, 69% told us that admin work has interfered with their ability to provide patient support.

That bears repeating: A majority of healthcare workers aren’t able to provide the level of patient care they strive for because of clerical tasks. A pair of culprits that don’t get much attention? The time it takes to navigate between disjointed software systems combined with all the manual data entry required to ensure patients’ records are updated accurately.

And the lack of technical integration has a real impact – on both healthcare workers and the patients they serve.

Has admin work interfered with your ability to provide patient support?

One survey respondent told us: “Systems are not unified or integrated citywide, much less nationwide. This leads to disruption in continuity of care.” Said another: “[Our] EMR is fraught with problems and unable to integrate; billing is a separate program as are prior authorizations. A massive headache!” 

Added a third, “Nothing seems to work together!”

Many agree it is a notable source of burnout. And while organizations do attempt to address these challenges and assuage this burden, they’ve only been able to do so with mixed results. 43% of those we surveyed didn’t rate management’s help as effective. 

But as our survey also found, workers in healthcare admin roles agree that AI can be a solution: Most of the respondents to our survey believe there is an upside to using AI in their positions.

And yet, 40% said their organizations are not using AI to address administrative challenges. (Read more about these findings in our report, Overwhelmed and overlooked: The hidden cost of healthcare’s administrative burden – and what to do about it.)

Do you believe there is an upside to using AI in your role?

At Infinitus, we are building safety-first AI agents and copilots to solve healthcare’s ongoing workforce challenges and improve patient outcomes at scale. Our suite of AI agents and copilots is making real change today, alleviating unnecessary staff burdens and creating new touchpoints to help get patients on therapy faster – and help them stay on therapy, too.

For example, Infinitus AI agents helped one payor-owned specialty pharmacy’s employees spend more time with patients and less time making phone calls, while the agents’ speed helped them service patients faster. Our AI copilots take on the work of navigating interactive voice response (IVR) systems and waiting on hold so admin workers don’t have to, with one user telling us this “maintains [their] sanity.” 

We would love to help you provide a better patient experience while also alleviating hiring stress and strain on your employees. To speak to an expert who can share the myriad ways AI agents and copilots can benefit your organization, send us a note today.