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REPORT

Overwhelmed and overlooked

The hidden cost of healthcare’s administrative burden – and what to do about it

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cover of the Infinitus report, "Overwhelmed and overloaded — the hidden cost of healthcare's administrative burden and what to do about it"

The crisis beyond clinicians

The World Health Organization projects a global shortfall of 10 million health workers by 2030. Much of the focus on those leaving the industry has been on clinicians, but the threat also extends to administrative workers – and that’s a very big problem.

In this report, we’re sharing new data on the scope of healthcare’s administrative burden, as well as sharing our own data from 2025’s reverification season (a.k.a. Blizzard). What we’re seeing underscores the importance of taking the administrative burden seriously.

The good news is, we’re also sharing new guidance about what can be done to solve healthcare’s workforce challenges.

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What’s inside:

  1. Healthcare’s administrative burden: A bigger problem than low morale and why it’s crucial to address now
  2. The exodus effect: Burnout’s role in driving healthcare workers away – and how this threatens the entire system
  3. Blizzard 2025: A revealing analysis of 2025’s reverification season that every healthcare leader needs to understand
  4. The integration challenge: How disjointed technology is holding healthcare back
  5. From burnout to balance: How AI agents and copilots can provide immediate relief and long-term transformation

Why download this report?

Get exclusive data

Anecdotally, we knew administrative workers were feeling the burden. Now, we know for sure. We’ve taken a deep dive into the reality of the administrative overload in healthcare, and can understand more about the role blizzard season plays.

Understand the risks

Learn what’s really at stake if administrative challenges go unaddressed. That includes the loss of institutional knowledge and expertise that will disrupt patient access and care … but that’s not all.

Discover solutions

See how technology – and voice AI especially – can turn the tide on burnout and inefficiency. This report outlines how AI-driven solutions can reduce administrative workloads and empower staff to focus on what matters most: patients.

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Sample pages from the Infinitus report, "Overwhelmed and overloaded — the hidden cost of healthcare's administrative burden and what to do about it"
cover of the Infinitus report, "Overwhelmed and overloaded — the hidden cost of healthcare's administrative burden and what to do about it"

Download the report

Overwhelmed and overlooked: The hidden cost of healthcare’s administrative burden — and what to do about it

Download now see new data on the scope of healthcare’s administrative burden and understand the role reverification season plays.

Download now