We’re incredibly proud that for the second year in a row, Infinitus has been certified as Great Place to Work. Not only has this certification helped us continue to recruit amazing talent, it reflects our dedication to our mission and to one another.
If you are not familiar with Great Place To Work, it is an organization that recognizes employers who create an outstanding employee experience. Certification is a two-step process which includes an anonymous survey of your employees that focuses on different elements of trust, and a questionnaire about your company culture and workforce.
Survey says? Keep up the good work.
To give you a behind the scenes look at what it's like working at Infinitus, here’s what our survey responses looked like. We are thrilled to be in the 90th percentile across the board!
- 90% of employees at Infinitus Systems, Inc say it is a great place to work compared to 57% of employees at a typical U.S.-based company.
- 97% of employees here are given a lot of responsibility.
- 97% agree that when you join the company, you are made to feel welcome.
- 95% agree that people celebrate special events here.
- 94% of employees feel “I make a difference here.”
- 94% of employees say that our customers would rate the service we deliver as "excellent."
Relying on our values to guide the road ahead
As we work hard to scale our business to Take Healthcare Off HoldTM, it's important to us to stay true to our values, and recruit employees that identify with the same values we do. We call these company values, CODES. CODES stands for:
- Customer Obsessed
- Optimistic Realists
- Engage Employees
- See, Say, Do
CODES are the principles that link us together in the way we work, but they also keep us aligned on the same path, all working towards connected goals. Let’s dig deeper into each of these values.
Have you ever had a conflict or misunderstanding with an internal or external customer? How did you resolve it? If your default mode is to first seek to understand their needs, and then work collaboratively to find a solution that is a win:win for everyone involved, then you just might also be customer obsessed.
“Our customer is not just the company that is paying us to do the services that we are doing, but also every other entity in healthcare that we are impacting. From the payors, to the providers, to the pharmacies, the patients to the pharmaceutical companies that are developing the drugs. We want to make sure the actions we take are benefiting every single entity in healthcare, because we want to make all of healthcare more digital, more efficient and really drive healthcare forward.” - Ankit Jain, CEO and Co-Founder
Our mission is to create time for healthcare in order to improve access, adherence and affordability. This is an important, but difficult, mission that will certainly be met with resistance because of how complex the healthcare ecosystem is. We look for individuals who have a track record of thinking out of the box and are pragmatic about the steps we need to take to reach ambitious goals.
“One of the great things in being at a start up that you don't find at a larger company is that there is an expectation of more autonomy. You will be given a specification because we know what we need to build, but we're not going to tell you how to do it. We’ll give you 'here’s what we need to do' and you get to go and research and fill in the gaps.” - Julian Frumar, Engineering
A problem usually has more than one solution, and sometimes it takes a healthy debate to tease out the best path forward. At Infinitus, there are two parts to Disagree + Commit. First, we encourage curiosity, intellectual honesty and “playing the idea out” to figure out what option is in the best interest of the team and/or our customers. Second, we don’t look for consensus, but context. While it would be nice if everyone agreed, we want to make informed decisions fast. This working style allows people with strong opinions to voice their concerns (disagree), and ensure we are all aligned on next steps leaving the discussion (commit).
“Conflict is uncomfortable, but it is an important communication skill to get comfortable with if you really are looking for the best path forward. It doesn’t hurt to have a little humor in the process too.” - Katie Byrne, Marketing
Have you ever gone out of your way to help a coworker? Perhaps someone helped you? Making connections with our coworkers is not a nice to have, but essential to building trust. A culture with high levels of trust is highly effective at getting things done fast. This is one of the reasons why we are committed to having our employees in the SF bay area coming together twice a week in our office. We order lunch, breakfasts and have happy hours to celebrate important milestones, and also just for fun.
“There is a strong sense of ownership here, and I think that is in part due to creating a place with psychological safety. We of course hire people who are the right fit for the role they are in, but those individuals are also bought into our overall vision. Growth at our stage can be messy but it makes it fun when you are surrounded by others that take the initiative and ask, “what can I do to make it better?” - Rushil Ram, Engineering
See, Say, Do
If you’re ever worked in a startup, you know there are endless opportunities for improvement. It could be that a process is missing, or an existing process could be improved. We take it upon ourselves to not only identify those areas of improvement, but to address the gaps.
“If you see something and there is a gap, we are empowered to create a solution for it. This kind of culture provides a lot more opportunity for you to grow as an employee and take on new responsibilities as well.” - Aparna Sridhar Murthy, Product Management
Every Infinaut plays key a role in not only shaping our product and/or customer experience but is also essential to growing and scaling our culture. As we look ahead into 2023, we will continue to invest in our people to help us achieve our goals. Come be a part of it, we’re hiring! View open roles.