REPORT
Understanding the unmet support needs of patients
A data-driven look at where patients struggle – and how life sciences leaders can help close the gap
It’s time to close the patient support gap
Every day, patients face delays, confusion, and missed opportunities – not because support doesn’t exist, but because it’s hard to find, complex to navigate, or arrives too late.
Our survey of 500 U.S. patients across five chronic conditions reveals where the healthcare system falls short, and where leaders from across life sciences can take action.
In this report, you’ll discover the urgent gaps in patients’ experiences – and how life sciences companies can respond with strategies that truly move the needle on awareness, access, and adherence.
What’s inside:
- The questions that don’t wait for office hours: Why 83% of patients had questions arise outside business hours, and what that means for patient engagement.
- Access hurdles on the path to treatment: How insurance and cost create delays – and why only 17% of patients feel empowered when advocating for themselves.
- Support exists, but patients say it’s hard to find: Why 46% of patients feel left alone to figure out treatment, and how to improve awareness.
- Making support personal — and possible: Why 87% say personalization matters, and how to deliver it at scale.
Download this guide to:
From diagnosis to treatment and beyond, see where patients are falling through the cracks, and why these moments matter for patient outcomes.
The data makes it clear where life sciences leaders can provide high-touch, differentiated experiences for patients – and make the biggest difference.
Explore approaches, including AI, that can help surface the right support at the right time, and reduce the need for patients to advocate alone.
Better understand support gaps by disease state
We broke down our survey by disease, surveying 100 patients each with five different conditions. This deeper dive reveals that even with effective therapies available, many still face significant barriers. Read the each report below to understand where the most acute friction lies across each patient’s journey – and how it can be addressed.
Download the report
Understanding the unmet support needs of patients: A data-driven look at where patients struggle – and how life sciences leaders can help close the gap
Download now
