The genius of triage as a discipline is that it does not require complete information. It requires enough information to make a prioritization decision under uncertainty, and to make it fast. A good triage nurse does not need a differential diagnosis. She needs to know that the patient in room four has chest pain radiating...
Healthcare runs on conversations. A prescription refill, an appointment reminder, a benefits question. Millions of these conversations happen every day, and the overwhelming majority are exactly what they appear to be: routine, administrative, and done in a few minutes. But not all of them. A patient asking about a refill might mention they took the...
What is AI not good at? It’s a good and timely question, but also the wrong question to ask. That’s especially true if you are an AI company in healthcare or if you are a customer of AI products in healthcare. From the perspective of an AI company in healthcare, it is the wrong question...
