Pharma and life sciences
From prescription to adherence. Every step, coordinated.
Infinitus runs the complete patient and provider journey with the accuracy of a specialist and the scale no traditional program can match.
Up to 5x
ROI on initial investment
3x
faster time to therapy
11%
of the cost of human outreach
Provider engagement and field support
Direct-to-patient experiences
Reimagine patient support services, end to end
Streamline the patient experience across access, affordability, and adherence powered by Infinitus – with insights at every step of their journey.
Shorten the path from prescription to first dose
Enrollment gaps. Coverage questions. Authorization follow-up. Patient updates. Infinitus resolves every gap and accelerates access.
- Enrollment intake
- Provider missing information
- Insurance discovery
- Benefits investigation
- Prior authorization follow-up and appeals
- Patient status updates on enrollment
Connect patients to financial support before cost becomes a barrier
Infinitus connects patients to the financial support programs that already exist for them – before cost barriers stop care. That means activation of copay cards and enrollment into assistance programs. No patient is left without an option.
- Bridge eligibility
- Formulary appeals
- Copay activation
- Income verification
- PAP enrollment
Keep patients on track
Staying on therapy – through infusion cycles, refill windows, side effects, and the moments when life gets in the way – is what determines whether the treatment works. Infinitus helps you keep patients on track with:
- Refill coordination
- Post-infusion check-ins
- 24/7 after-hours support
- Adverse event monitoring
- Side effect escalation
- Long-term engagement
Provider engagement at the scale your field team can’t reach alone
Your sales reps, medical science liaisons, and field reimbursement managers are your most valuable commercial assets. Infinitus AI agents can handle the work that doesn’t require their expertise, so they can focus on the work that does.
Awareness
Deliver therapy information where providers engage
If a provider isn’t aware of the benefits your therapy delivers, the patient won’t be presented with the option. Infinitus turns your one-way advertising and email outreach into interactive conversations with providers, meeting them where they are with the information they need. Solutions include:
- Integration of clinically aware agents into advertising and other digital outreach
- Retargeting based on initial context from agent conversations
- Proactive follow-up on provider inquiries at congresses for trial data and other content
Clinical inquiries
Be available no matter when providers need answers
Through clinically aware agents with healthcare-grade safety guardrails, Infinitus agents triage common inquiries and adverse event reporting drawing strictly from approved content, freeing staff to focus on off-label and complex questions. Solutions include:
- Answers to routine/on-label questions
- 24/7 multi-lingual support
- Adverse event reporting
- Warm transfer on complex inquiries
Sales engagement
Extend sales reach and engagement with longtail providers
Reach every provider and make the most of every in-person sales meeting through agents that draw from the knowledge that exists across your systems – Salesforce, Veeva, and more. Infinitus supports:
- Agent briefings for sales reps: Tier 1 providers
- Outbound education calls: Tier 2-3 providers
- Inbound provider calls: Follow-up questions from initial contact
Field reimbursement support
Support every provider in prior authorization, claims submission and more
Enable every provider to get the support they need 24/7 through field reimbursement support agents, trained on the same practices as your best field reimbursement managers. Solutions include:
- Office onboarding and guidance
- Follow-up on prior authorization status
- Coding and claims submission best practices
- Claims appeal document generation
- Patient support status updates
Direct-to-patient, from first impression to long-term adherence
Make your direct-to-patient (DTP) experience truly engaging through AI agents that remove friction at every step – from awareness to education, affordability, conversion, and proactive adherence.
Awareness
Make every impression a conversation
Turn your advertising and outreach into interactive conversations with patients through AI agents, increasing the impact of your marketing investment, with solutions including:
- Instant “call to action” in advertising to engage 24/7 with an AI agent
- Retargeting based on initial context from agent conversations
- Patient guidance to next best step: Provider scheduling, DTP purchase, or support services
- Proactive patient follow-up post-provider visit
Education and affordability
Turn hesitation into a first dose
Increase patient confidence and remove friction from your DTP experience through AI agents that address their questions and help them toward conversion.
- Patient education based on pre-approved content
- Eligibility triage and cost estimation
- Copay assistance determination and dynamic offers
Conversion and adherence
Reduce drop-off before and after purchase
Guide patients through the final steps of purchase through persistence and beyond to help them get the best outcomes from their treatment.
- Provider office coordination: Prescription transfer, patient status updates
- Order abandonment recovery
- Post-purchase refills, check-ins and persistence
Insights and analytics: Evaluate every interaction with Lens
Lens, the conversation insights engine from Infinitus, reviews every patient, provider, and payor interaction, makes sense of what it finds, and gets the right information to the right people – before a trend becomes a problem.
AI handles the volume
People handle the moments that matter
