In September, the Infinitus team launched new features to:

  • Make AI agent integration easier with an MCP server
  • Support calls to patients in Spanish
  • Maximize efficiency for FastTrack users

There’s more, too. Read on for additional details, or contact us directly to learn more about these updates or how to get started with our patient-, payor-, or provider-facing AI agents.

Spotlight: Our MCP server makes integration easier

We’ve made AI agent integration easier by launching a Model Context Protocol (MCP) server, which makes it possible for your organization to connect your existing APIs and data flows into our trusted AI ecosystem, without the cost or risk of reinventing your infrastructure. 

As our CEO Ankit Jain says, you can think of MCP to AI “what FHIR is to healthcare IT. It creates the foundation for interoperability, so AI agents can safely and effectively take action in the real world.”

Learn more about this update in our press release, or understand the process of how we built it on our tech blog.

Now available for patient-facing AI agents

Spanish language call support

Infinitus AI agents that call patients can now communicate with them in Spanish if it’s marked as their preferred language – and it is for almost 14% of the population. This means our AI agents are able to reach patients who speak the country’s second-most-common language, helping our customers improve member experience, expand access to services, and streamline operations.

Now available for payor-facing AI agents

Fully digital PBM eligibility for CVS and Express Scripts

Infinitus customers can now acquire eligibility data in just minutes for two of the country’s largest PBMs. Digital eligibility checks return data including plan effective date, deductible, out-of-pocket max, and more.

Test claims support for PBM and prior authorization tasks

Our AI agents can now collect data for test claims, helping customers verify product and patient responsibilities for PBM benefit verification and prior authorization-related tasks.

Now available in FastTrack

Autopilot

FastTrack users can now add calls to their queue, and elect to let FastTrack determine when to make calls to each payor to maximize efficiency. This takes the guesswork out of figuring out the best times to make calls to different payors.

To learn more about our latest updates, or to hear what’s coming soon for our AI agents or copilots, contact us directly.