This month, the Infinitus team launched new features to:

  • Make it easier for patients to complete health risk assessments at their convenience
  • Acquire additional, critical benefits verification data digitally in seconds
  • Help patients avoid therapy interruptions, even when accelerated or maintenance doses are necessary
  • Integrate with Salesforce faster and easier
  • Gain more control of call queues when using FastTrack

But that’s not all. Read on for more information, or contact us to learn more about how to get started with our voice AI platform today.

Spotlight: Inbound patient call support

Infinitus AI agents can now be reached directly by patients at their preferred time to complete health risk assessments, helping support organizations’ outbound AI agent efforts. Infinitus verifies eligibility in real time, ensuring only current, eligible members can complete the assessment.

Now available for payor-facing AI agents

Instant digital benefit verification
Infinitus customers can now receive full benefits data for national payors’ Medicare Supplement plans and Tricare for Life in just minutes with Infinitus digital AI agents, helping enable faster access to therapy.

Support for multi-dose product checks
Infinitus AI agents can now collect coverage, cost share, and prior authorization details for products that require accelerated or maintenance doses as a follow up to the first loading dose. This update is available for major medical benefits, PBM benefits, and prior authorization task types.

Additional service inquiries
Infinitus AI agents now support inquiries related to services like food, lodging, and transportation, which are commonly covered under Medicaid and some commercial plans. This update is available for major medical benefits tasks.

Faster Salesforce integration for PBM benefits
Our new Salesforce Managed Package (2GP) enables a seamless, native experience for PBM benefits by mapping Infinitus data directly to Salesforce Health Cloud and Life Sciences Cloud, reducing implementation time and simplifying ongoing maintenance.

Now available in FastTrack

More control for admins
FastTrack admins can now independently manage call queues, eliminating the need for assistance from Infinitus. This update provides admins with the ability to control which teams and/or operators can work on specific tasks, providing greater control and efficiency.

Included in this update:

  • Tools to import tasks into the queue via CSV files
  • The ability to move tasks to teams or assign tasks to operators
  • Configurable settings including “time between calls” to determine how much time operators have for post call review