This month, the Infinitus team launched new features to:

  • Help payors eliminate manual work and speed up member care
  • Make prior auth follow-up information even easier to quickly understand
  • Complete multiple tasks in a single FastTrack call

And that’s just a sample. Read on for more details, or contact us directly to learn more about how to get started with our voice AI platform.

Spotlight: Task summary blurbs for prior authorization follow-up tasks

Infinitus customers now receive human-readable summaries for information collected on prior authorization or prior authorization appeals follow-up tasks, in addition to structured data elements, helping staff understand call outcome without digging through raw data. 

Now available for provider-facing AI agents

Automated fax number retrieval for VOCC forms

Infinitus now supports automated calls from payors to providers to retrieve fax numbers for Verification of Chronic Condition (VOCC) forms, which are required for enrollment in some plans. This reduces manual work for payors and helps ensure members receive timely care. 

Now available for payor-facing AI agents

Call attempts with customer-provided phone numbers

In cases where a customer provides a payor’s phone number, Infinitus AI agents will now always attempt to use that number. Previously, our AI agents would attempt with Infinitus’s best-known payor contact number. 

Now available in FastTrack

Multi-task call support

FastTrack users can now complete multiple tasks on a single call without leaving FastTrack, increasing productivity and streamlining task management.

Call hold with music

FastTrack users can now place calls on hold, and have hold music played during hold times. Users have the ability to place a call on hold, or take it off hold, at any time during a call. Hold music reassures payor agents the call has not dropped.

To learn more about our latest updates, or to hear what’s coming soon for our AI agents or copilots, contact us directly.