This month, the Infinitus team launched new features to:

  • Help patients and healthcare providers get the right support when needed
  • Instantly acquire critical patient insurance coverage details 
  • Reduce post-call processing time for FastTrack users 

There’s more, too. Read on for additional details, or contact us directly to learn more about these updates or how to get started with our patient-, payor-, or provider-facing AI agents.

Spotlight: Call transfers for patients and providers

Infinitus AI agents can recognize when a patient or provider needs help outside the AI agent’s scope, and seamlessly transfer them to a destination you select. Instead of hanging up and making a new call, patients and providers are immediately connected to the right person for next-step support, allowing for smoother handoffs and a better overall experience.

Now available for payor-facing AI agents

Instant insurance discoverability and eligibility checks

When patient insurance information is incomplete, Infinitus digital AI agents can complete instant major medical insurance discoverability and eligibility checks to provide visibility into patient coverage. This cost-effective and immediate solution enables Infinitus customers to acquire necessary data without completing a full benefits investigation.

Enhanced support for military benefits

Our AI agents can now capture more detailed plan information for patients with military benefits, helping distinguish between Government TRICARE and VA coverage. We’ve also expanded support to include new payors with the appropriate payer IDs. These enhancements are available for both Major Medical and PBM benefits verification tasks, giving customers greater accuracy and coverage when working with military patient populations.

New payors added to supported list

Infinitus AI agents now support 29 additional payors – expanding the number of tasks you can send through Infinitus. More supported payors means broader coverage and faster turnaround times for your team. Because our supported payor list grows regularly, we recommend customers review and update their task settings each quarter to take full advantage of the latest additions.

Now available in FastTrack

AI-generated summaries

FastTrack now creates AI-generated call summaries automatically from transcripts after all calls. Users can review or edit these summaries instead of drafting notes from scratch – cutting post-call processing time significantly.

End-to-end test call flow

Simplify onboarding and troubleshooting with FastTrack’s built-in end-to-end test call flow. that allows users to quickly test call functionality. Confirm audio quality and practice using FastTrack without placing a live call to a payor. This gives teams confidence and readiness before they go live.

To learn more about our latest updates, or to hear what’s coming soon for our AI agents or copilots, contact us directly.