This month, the Infinitus team launched new features to:

• Make your outbound call center function like an inbound one
• Instantly collect more data digitally through API integrations
• Obtain attestations quickly and more efficiently with a new provider-facing voice agent

But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform.

Spotlight: FastTrack Team Queue is now available

FastTrack Team Queue simplifies your agents’ workflows by organizing your call center into teams and assigning daily task volume appropriately. Infinitus AI agents initiate calls, navigate IVR, wait on hold, and then assign calls to your available agents when we reach a live payor, helping your outbound call center function like an inbound one.

Now available for payor-facing agents

Conditional MBI lookup for Medicare Part B

As the Centers for Medicare and Medicaid Services (CMS) rolls out new policies, eligibility checks are failing due to invalid member IDs. Infinitus gives customers an alternative path forward, so they can keep supporting their Medicare patients and get them the therapy they need.

When a Medicare benefits verification fails because of an invalid Medicare Beneficiary Identifier (MBI), Infinitus’ Medicare solution runs a conditional MBI lookup to find the correct ID. We capture the updated MBI, share it with the customer to update their system of record, and use it to re-run the benefits verification, all without the case stalling out. 

Optum Rx API integration

Customers can now obtain pharmacy benefits for their Optum Rx patients instantly without running into refusal from third party phone calls. Direct integration with the Optum Rx API replaces that phone-based process with digital data access, so patients get to therapy faster.

The integration connects electronic benefits verification (eBV), prior authorization, and drug pricing directly from Optum Rx, the largest PBM in the country, into one connected flow.

CVS API integration

Accurate, instant benefits data discovery is now available for Carelon Rx patients through the CVS API. This means faster answers for more patients, without the guesswork or delays that come from manual lookups. 

This integration enables eBV capabilities and PBM discovery for Carelon Rx, bringing Infinitus coverage to 80% of the US population.

Now available for provider-facing agents

C-SNP voice AI agent

Health plans can now get provider verifications faster and at lower cost, without sacrificing quality, so members get access to care more quickly. The new Medicare Advantage Chronic Condition Special Needs Plan (C-SNP) agent handles provider verifications directly with lower cost and faster turnaround, so members can get enrolled and into care faster, with less cost to plans to get them there.