We’re excited to announce our new expanded partnership with Salesforce, which will allow Infinitus and Salesforce joint customers to deploy Infinitus voice AI agents from directly within Salesforce Health Cloud and Life Sciences Cloud.

Through this partnership, joint customers will be able to easily automate or manually launch verification of major medical and pharmacy benefit manager (PBM) benefits, individually or in bulk, and deploy at scale via Infinitus’s Agentforce and MuleSoft connectors.

“Our Partner Network is led by innovators like Infinitus who use Agentforce for Health and Life Sciences to help reduce the administrative burden on care teams and speed time to treatment for patients,” said Frank Defesche, SVP and GM, Life Sciences Cloud at Salesforce. “Infinitus is a pioneer in trusted voice AI for healthcare. The company brings a deep understanding of the payor and provider landscape, and how AI can be used safely and securely to engage audiences at scale in healthcare.”

Use cases include:

  • Major medical and PBM benefit verifications: Infinitus AI agents can make calls to major medical payors and pharmacy benefit managers (PBMs) to check patient eligibility, get details on patients’ healthcare plans, and review treatment coverage and cost share – along with access restrictions like prior authorization and specialty pharmacy requirements.
  • Prior authorization and follow-up calls: Infinitus AI agents can call prior authorization departments to check on the status of prior authorizations or appeals requests for treatments. 
  • Follow-up calls for product coverage: Infinitus AI agents can make follow-up calls to payors regarding formulary exceptions and bridge eligibility.
  • Bypass interactive voice response (IVR) and hold times: Infinitus’ FastTrackTM initiates calls to payors (e.g., for benefit verification) and enables human users to skip IVR systems and hold times. FastTrackTM helps organizations save time and serve more patients.

Once verified, this information will be automatically updated in Salesforce to provide near real-time summaries of benefits and coverage for medications and care services.

“We meet customers wherever they are in their AI journey and fit seamlessly into their existing systems. They want AI to make things easier, not add complexity,” said Ankit Jain, CEO and co-founder of Infinitus. “A deeper partnership with Salesforce makes it even easier for the healthcare industry to adopt trusted AI agents that actually move the needle on patient and staff experience. We’re proud to deliver an agent-first approach for patient services with the ease of integrating with APIs through Salesforce.”

Infinitus works directly with Salesforce consulting partners including Accenture, Slalom, and ZS, among others, who can help healthcare and life sciences organizations quickly implement Infinitus voice AI solutions within Salesforce and accelerate time to value.

“The global healthcare industry is forecasted to be short 10+ million workers by 2030. Infinitus’ AI capabilities integrated with Salesforce can alleviate the administrative burden that bogs down these critical resources, allowing providers to focus more on patient care and increasingly meaningful human interaction,” said Collin Burdick, managing director, life sciences at Slalom.

Want to see it in action? Get in touch with our team to learn how Infinitus AI agents can work within your Salesforce environment, streamline your workflows, and accelerate time to therapy.