We’re proud to announce our collaboration with IBM Consulting to bring agentic AI into specialty pharmacy and other healthcare entities at scale.

With IBM’s support in implementing agentic AI into specialty pharmacy workflows, Infinitus can streamline complex administrative and clinical conversations at scale, helping patients get on therapy faster, and stay on for the long term.

“We are excited to work with an IBM team that is deeply expert in specialty pharmacy transformation and the need for quality, security, and compliance guardrails that build trust,” said Ankit Jain, CEO and co-founder of Infinitus. “Together we are creating the seamless personalized experience that patients, clinicians, and support teams want.”

As an example, we’ve already helped a leading specialty pharmacy turn around tasks including benefit verification and prior authorization follow-up in just a few hours. Previously, these tasks would have taken days. Infinitus performed over 60,000 such tasks for the specialty pharmacy during the first half of 2025 alone – and each benefit verification call unlocked an average of 29 minutes for the specialty pharmacy’s staff, who otherwise would have been on the phone with payor agents or waiting on hold.

“IBM Consulting and Infinitus are working together to dramatically simplify the process and experience of specialty pharmacy support programs and other patient/member related communications through its AI designed to meet the specific demands and expectations of healthcare,” said Gillie McCreath, healthcare automation optimization partner at IBM.

Together, we’re helping specialty pharmacies: reduce cycle times for prior authorizations and benefit verifications; ensure patients access therapies and financial assistance faster; and build trust through reliable, safe AI.

We’re proud to team up with IBM to deliver the speed, security, and trust, patients, providers, and payors need in specialty pharmacy workflows. If you’d like to learn more about the work we’re doing together and how we can help your organization, reach out to us today.