Over the last 20 years, technology has improved in almost every area of healthcare. Ambulatory scribes have helped doctors reduce “pajama time,” the unpaid hours they spend completing admin work. Telehealth has helped patients receive care without ever having to leave their homes. 

But the major exception happens to be the thing that healthcare in the U.S. runs on: Communication between its different entities. Information exchange in healthcare remains broken, and traditional communications tools – even point AI solutions – aren’t sufficient to support the full continuum of care.

Introducing agentic healthcare communications (AHC)

This is why agentic healthcare communications (AHC), a new category of software that solves healthcare’s many communications needs, is emerging to help organizations overcome their team and data siloes without requiring a complete overhaul of their underlying infrastructure to get started. AHC technologies use autonomous AI agents to automate critical, end-to-end communication workflows between patients, providers, and payors – and they’re purpose-built for healthcare.

The healthcare industry is at a tipping point. Administrative complexity continues to grow, while at the same time patients are demanding retail-like experiences. Traditional communications tools are not merely falling short; they’re actively accelerating patient disengagement. This shift is evident as consumers bypass established providers for specialized digital health startups or demand high-touch, direct-to-patient relationships from pharmaceutical brands. 

AHC solutions combine the deep domain expertise healthcare requires with intelligent automation and system-level integration into a complete solution that is trustworthy, safe, and compliant.

Why is AHC the category healthcare  needs right now?

With the technology available today, the challenges outlined above, and the industry’s growing comfort with AI, it is finally possible to make real improvement in how information changes hands in healthcare. AHC solutions are AI-driven systems that manage complex, multi-party workflows across multiple channels through autonomous software agents, reshaping how data flows between all entities in the healthcare landscape.

At the same time, evidence points to the next chapter of AI in healthcare involving organizations growing from using one AI agent in a singular use case, to using multiple AI agents across multiple areas. And as healthcare entities increasingly adopt AI agents, the need for a centralized way to consistently build and manage them will become critical. Agentic healthcare communications technologies make doing so possible.

How to get started with AHC

As the leader in agentic communications for healthcare and life sciences, Infinitus is helping organizations  overcome barriers to care , reduce administrative costs, and deliver a superior, personalized and compliant experience at scale. We encourage anyone interested in learning more about AHC, to reach out to your account team or contact us directly today.