We are looking for a great teammate who partners with executive stakeholders and drives technical implementations and transformation programs for customers. As an expert in both our products and the business of our customers, the Customer Success Lead understands how to help customers get the most out of their investments, and how to build and manage a team that supports all customers and acts as a resource to empower and enable the end user.  At the end of the day, the Customer Success team brings more joy to onboarding, implementing and learning to use Infinitus solutions.

With a strong knowledge of customer workflows/needs, the Customer Success Lead has an innate ability to get customers up and running on Infinitus solutions.  They know the power of customer listening and customer advocacy.

Join us to improve back-office operations by automating repetitive phone calls. Our solution frees up healthcare providers’ time so they can spend more time helping patients.

This position may include up to 20% domestic travel.

What you'll be doing

• Manage the ongoing customer relationship, oversee implementation and ongoing product and solution briefings and coordinate technical resources as needed.
• Build out a Customer Success team and rally them behind goals. 
• Upsell and uncover additional customer needs and pain points, while remaining focused on the holistic customer experience and life cycle.
• Develop the strategy to resolve technical roadblocks for customers and work cross-functionally internally in order to retain and grow customer business.
• Understand that customer relationships go beyond their technical needs.
  

What we are looking for:

• Has a demonstrated effective use of consulting and/or customer success skills working with a minimum of five (5) years healthcare solution software and service experience.
• Grew up in an environment focused on tracking customer experience.
• Has a blend of technical experience and people skills, excelling at managing customer relationships that are focused on technology to create business efficiencies.
• Uses net promoter score (NPS) and other metrics to move the needle in delighting customers.
• Proactive and focused on root-cause analysis of a problem.
• Manages multiple stakeholders in large, complex organizations.
• Listens to users and charts a path to success and a specific outcome.
• Has a sense of urgency, is action-oriented and results driven.
• A person with a strong “hands on'' and disciplined work ethic.
• Someone who sets a quick pace and constantly raises the bar for themselves towards higher levels of achievement.
• Demonstrates initiative, innovation, continual learning, and personal development.
• Works well in both individual and team environments.
• Has excellent verbal and written communication skills.
  

What we can offer you:

• Competitive salary and pre-IPO stock options
• 100% company-paid medical, dental and vision insurance (for employee)
• Flexible paid time off
• Leave programs for life events
• 401(k)
• Happy hours and team-building events
• A great company culture with a strong emphasis on diversity, equity and inclusion
  

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

As Infinitus' first finance hire, you will wear many hats and will be responsible for a variety of financial functions and processes critical for scaling a Series B start-up.  In this role, you will work closely with our leadership team and will have the opportunity to make a big, positive impact on our company and on the healthcare industry.  You will report to our CEO's Chief of Staff who also serves as our Strategy Lead. 

In this role, your responsibilities will include:

• Building financial models, forecasting performance, and preparing financial statements to support business planning, financial operations and fundraising.
• Analyzing financial and operational data to create strategies and support business decisions, including pricing, compensation and our growth strategy
• Being responsible for short and long term planning cycles
• Performing sophisticated data driven financial modeling and ad hoc analysis
• Serving as a go-to business partner for leaders across the company to drive business initiatives, growth, and profitability
• Partnering with members of our leadership team and external accounting resource to insure timely financial reporting and to identify process standardization and improvement opportunities

We expect you to bring your financial expertise which should include:

• 5+ years experience of financial modeling, planning and analysis experience, within investment banking, private equity, venture capital, corporate finance and/or FP&A with a solid understanding of the elements of a P&L
• Highly skilled at building integrated 3 statement operating models and direct rolling 13 week cash flow forecasts for planning purposes
• Ability to analyze and summarize monthly and quarterly financial results for senior management and the board.
• Accounting experience is a plus

Your motivation and interpersonal skills can be described as:

• Highly motivated, self starter with ability to manage multiple work streams at once in a fast-paced and demanding environment with limited guidance
• Entrepreneurial spirit with a craving to be a key contributor to building and scaling a high growth business
• Effective communicator particularly with conveying complex financial concepts and impacts to individuals who are not financially savvy
• Comfortable with a high level of ambiguity and complexity and a bias towards action
• Results-oriented, highly energetic, dynamic individual with hands-on mentality and strong attention to detail
• Experience building strong relationships with senior leadership, managers as well as individual contributors

Other important qualifications and experience we're looking for:

• BA/BS in Finance, Accounting, Economics or other highly analytical field (such as Mathematics or Engineering)
• MBA strongly preferred
• Excel wizard and experience with Tableau, Looker or comparable data visualization tool 
• Familiarity with QuickBooks Online and apps that integrated with QBO a plus
• Advanced analytical skills and the ability to get into the details, while also seeing and understanding the big picture
• Experience leading people to execute tasks, projects, and strategies is a plus
  

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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As Infinitus’ first marketing hire, you will have a broad set of responsibilities: you will own brand, positioning, content development, and engagement with customers, plus you will have significant influence on our product direction and team. At an even higher level, you will drive development of a new category of automation tools for Infinitus to lead.

In this role, your responsibilities will include:

• Developing clear and concise messaging that resonates with multiple customer personas and segments and articulates the value and benefits of our solutions
• Driving our external communications strategy and execution, across channels, such as our website, blog, and social media, and formats, including video, webinars and podcasts.  
• Aligning with the leadership, product and sales teams and owning content strategy, planning, and execution to drive awareness and enable sales
• Creating and rallying others to create - interesting, valuable content for operations and AI teams, while telling Infinitus' story to the community in a compelling, authentic way; key deliverables to include sales decks, whitepapers, case studies, web content, and more.
• Building marketing programs tailored for different segments in support of our overall sales and growth plan.
• Owning our brand guidelines and creating templates and tools to enable a consistent brand experience for our employees, partners, customers and prospects.  
• Developing our events strategy and presence for key industry trade shows and conferences; travel as needed, less than 10% of the time. 

Open questions that we need you to answer:

• How to best position Infinitus within the healthcare process automation landscape?
• What will it take to define a new category of VoiceRPA?
• How can we best showcase all the awesome things Infinitus can do?
• What kind of content will best engage and drive awareness of Infinitus in the healthcare operations community?
• What features should we be promoting externally and exposing to new customers?
• How can we build a community of customers who engage with each other and make Infinitus an exciting place to build and share?

Who you might be:

• You have demonstrated proficiency with your written and verbal communication skills: You love writing, have experience developing narratives, and you care about producing content that will resonate with different audiences.
• You have a test & learn mentality; you lean on data and experimentation to make decisions and inform strategies
• You’ve been part of a customer community - even if just as a lurker - and you’ve seen what engaged, active users look like
• You’re a highly motivated, self starter who thrives in an unstructured, fast-paced and demanding environment

Other important qualifications and experience we're looking for:

• Bachelor’s degree, Master’s degree a plus
• 6+ years of product and/or content marketing experience at a high growth technology company
• Demonstrated experience leading and implementing effective marketing campaigns 
• You have built and managed a team in the past
• You have a track record of growth, mentorship and being a team player
• Background in the healthcare operations space, a plus

This is not just a strategy role. On a typical day, you might find yourself crafting a content plan that helps drive awareness, or sitting in on a customer call to better understand what is and isn’t resonating. To succeed, you will need to develop an understanding of healthcare process automation and our target users, and have an interest in going deep in this space. Your primary initial focus will be in content and product marketing. We expect there to be a good deal of writing and communication involved with this role. As we grow, our marketing needs will evolve and expand and we’ll look to you for recommendations on how best to do that. While you will start as an individual contributor, the expectation is that you will hire and scale a team as we grow.  Note: We're not big on titles or hierarchy, so we're open to folks coming from a number of levels, from IC to VP, as long as they're excited and motivated and willing to get their hands dirty.

We are building a team of knowledgeable sales leaders with experience selling multi-year software agreements. Our customers are primarily large Specialty Pharmacies, Ambulatory Surgical Centers (ASCs), Health Systems / IDNs and large independent Physician Practices. Join us to improve back-office operations by automating repetitive phone calls. Our solution frees up our customers’ time so they can spend more time helping patients.

The National Account Executive will be responsible for prospecting and selling Infinitus automation solutions. Additional responsibilities include client and market analysis, analyzing business processes, leading prospecting, and retention. The Account Executive will be a natural relationship builder with a demonstrated ability to nurture executive relationships.This role will function as a subject matter expert on business workflow and data platforms that take place in the ASC market.

At Infinitus, you will:

• Achieves sales objectives and quota by providing independent sales coverage of assigned accounts or within assigned territory, as well as client retention of assigned territory.
• Successfully position value / benefits with “C level” decision makers.
• Contribute to sales pipeline growth through Growth & Retention initiatives (3-4x quota).
• Match your deep knowledge of clients to a short- and long-term solution roadmap with expected value and results creating a trusted high-performance partner/advisor relationship.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

Your Skills And Expertise

We are looking for someone who:

• Has a demonstrated effective use of selling skills and has consistently achieved or exceeded forecast over a sustained period of time.

• Has a minimum of five (5) years healthcare solution software and service sales experience
• Has successful SP/Health System / ASC direct sales experience with a strong track record of consistently meeting and exceeding sales goals.
• Has a proven ability to position value / benefits with “C level” decision makers; ability to initiate and develop successful selling strategies; ability to fully negotiate contracts and close profitable business.
• Has a sense of urgency, is action-oriented and results driven. A person with a strong “hands on'' and disciplined work ethic. Someone who sets a quick pace and constantly raises the bar for themselves towards higher levels of achievement.
• Demonstrates initiative, innovation, continual learning, and personal development.
• Works well in both individual and team environments.
• Has excellent verbal and written communication skills.
  
  

Location: Remote

Travel: May include up to 60% domestic

We are looking for an Office Manager + Administrative Assistant to streamline our in-office processes and serve as an administrative assistant to the leadership team. This person will report to the People Operations Lead and will be responsible for in-person office management responsibilities in San Francisco, as well as providing administrative support for the team to improve the daily operations at Infinitus. Responsibilities will include a combination of individual contributor projects, project management, and proactively identifying improvement opportunities. At Infinitus, we encourage all team members to take ownership over decisions, closely interact with users to collect feedback, and contribute to a thoughtful and dynamic team culture. 

At Infinitus, you will:

• Ensure that our office is operating smoothly
• Manage office supplies inventory and place orders as necessary
• Receive and sort incoming mail and deliveries, and manage outgoing mail
• Develop office policies and procedures, and ensure they are implemented appropriately
• Assist with office layout planning and office moves, and with managing and maintaining IT infrastructure
• Manage office budget
• Assist with All Hands meetings
• Plan travel for conferences and team offsites
• Assist with offsite logistics
• Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports
  

We are looking for someone who has:

• A bachelor’s degree 
• The ability to work autonomously and make confident decisions in ambiguous situations
• 2-5 years of work experience in an administrative/office management role
• Exceptional attention to detail 
• Excellent communication and interpersonal skills
• Strong organizational and time management skills, and ability to prioritize
• Proficiency with Google products
• Ability to thrive in a “startup” environment:  You like to wear several hats and take on ambiguous challenges and operate autonomously
  

Nice to have:

• Experience managing a budget
• Experience opening an office
• Experience creating and documenting policies

We are looking for a great teammate who can build and nurture executive relationships at key health insurance companies, understands call center operations within a health insurance company, and can identify and manage opportunities to drive automation and digital transformation initiatives.  We believe the right person speaks the language of executives at health insurance companies, articulates the business benefits and technical requirements of new technologies such as voice automation and RPA, and brings a trusted advisor quality to both Infinitus and our health insurance partners.  

Join us to improve back-office operations by automating repetitive phone calls. Our solution frees up providers’ and payers’ time so they can spend more time helping patients.

This role will function as a subject matter expert on business workflow and data platforms that take place in the health insurance market.

This position may include up to 20% domestic travel.

What you'll be doing

• Successfully position value / benefits of Infinitus automation solutions with “C level” decision makers.
• Contribute to partnership growth through Growth & Retention initiatives.  Match your deep knowledge of payers to a short- and long-term solution roadmap with expected value and results creating a trusted high-performance partner/advisor relationship.
  

What we are looking for:

• Ability to initiate and develop successful automation strategies; ability to fully negotiate contracts and close profitable business.
• Has a sense of urgency, is action-oriented and results driven.
• A person with a strong “hands on'' and disciplined work ethic.
• Someone who sets a quick pace and constantly raises the bar for themselves towards higher levels of achievement.
• Demonstrates initiative, innovation, continual learning, and personal development.
• Works well in both individual and team environments.
• Has excellent verbal and written communication skills.
  

What we can offer you:

• Competitive salary and pre-IPO stock options
• 100% company-paid medical, dental and vision insurance (for employee)
• Flexible paid time off
• Leave programs for life events
• 401(k)
• Happy hours and team-building events
• A great company culture with a strong emphasis on diversity, equity and inclusion
  

Infinitus Systems, Inc. is an early stage startup building a voice automation platform to enable businesses to communicate with each other efficiently. Infinitus is backed by Kleiner Perkins, Coatue Management and Google Ventures. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. At Infinitus, you will have a unique perspective on the development of cutting edge technology while working with major players across the healthcare industry in the US.

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Our People Team is seeking a Recruiter who brings a balance of creativity, focus, and determination to our team and emphasizes a good candidate experience. You will own and drive the recruiting process from end-to-end. You will work closely with our hiring managers to partner and develop strategies to find a wide range of candidates.

What you'll be doing

• Manage the full cycle recruiting process ensuring a smooth and positive candidate experience
• Utilize data and metrics to understand your candidate funnel and identify trends and opportunities to drive continuous improvement
• Work consultatively with hiring managers to understand their hiring needs and goals, and partner to develop strategies for attracting and hiring a wide range of candidate
• Leverage multiple sourcing strategies and channels including your external network, job boards, and internal referrals to provide high quality candidates for open positions
• Drive full offer process and manage expectations not only with candidates but with all internal stakeholders
• Establish and maintain meaningful relationships across management and key cross-functional stakeholders internally
• Provide recommendations to improve our process and provide detailed information regarding the market conditions

What we are looking for:

• 5+ years in talent acquisition with an emphasis in tech recruiting
• Experience at an early stage startup and a proven ability to thrive in a fast paced environment
• An expert level of knowledge in all full lifecycle recruiting components including, but not limited to, sourcing, qualifying, networking, wage and salary trends, relationship management, and due diligence
• Build strong pipeline to source and connect with potential candidates
• Thrive in a fast- paced, frequently changing environment, are results driven and always operate with a sense of urgency
• Able to multitask and prioritize time sensitive activities while maintaining a high level professional demeanor with candidates, colleagues and internal teams
• Experience using Lever ATS

What we can offer you:

• Competitive salary and pre-IPO stock options
• 100% company-paid medical, dental and vision insurance (for employee)
• Flexible paid time off
• Leave programs for life events
• 401(k)
• Happy hours and team-building events
• A great company culture with a strong emphasis on diversity, equity and inclusion

Infinitus Systems, Inc. is an early stage startup building a voice automation platform to enable businesses to communicate with each other efficiently. Infinitus is backed by Kleiner Perkins, Coatue Management and Google Ventures. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. At Infinitus, you will have a unique perspective on the development of cutting edge technology while working with major players across the healthcare industry in the US.

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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We are looking for an experienced and ambitious leader to help scale and drive excellence within our daily operations. The Infinitus AI platform supports thousands of patients and healthcare providers on a daily basis and the Operations team keeps the system operating at peak levels of efficiency and quality. We believe the right leader will care deeply about the individuals they lead while obsessing over efficiency, quality, and the metrics that define our success in those areas. You are (or will become) an expert in Healthcare administration while knowing “enough to be dangerous” about software development so you can inform the product roadmap for a suite of internal tools.

In this role you’ll be a manager of managers and report to the head of operations. This role may include up to 20% domestic + international travel 

What you’ll be doing:

• Leading and mentoring program managers, facilitating the success of daily operations
• Ensuring Infinitus exceeds customer expectations and SLAs for task completion, volume, timeliness, and quality
• Defining KPIs and driving teams to succeed against those metrics
• Implementing and maintaining leadership and development systems withing the ops organization
• Informing/refining HR practices for a growing operations team
• Overseeing development and maintenance of Standard Operating Procedures (SOPs) across operations programs
  

What we are looking for:

• Experience managing managers within a contact center, back office processing, or other KPI-driven service environment
• Assertiveness, detail orientation, and comfort leading teams and projects through ambiguity

• Familiarity providing product feedback to software engineering teams
• Familiarity with healthcare reimbursement/billing
• Have formal training in any of: Lean Six Sigma, PMP, agile development
  

What we can offer you:

• Competitive salary and pre-IPO stock options
• 100% company-paid medical, dental and vision insurance (for employee)
• Flexible paid time off
• Leave programs for life events
• 401(k)
• Happy hours and team-building events
• A great company culture with a strong emphasis on diversity, equity and inclusion
  

Infinitus Systems, Inc. is an early stage startup building a voice automation platform to enable businesses to communicate with each other efficiently. Infinitus is backed by Kleiner Perkins, Coatue Management and Google Ventures. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. At Infinitus, you will have a unique perspective on the development of cutting edge technology while working with major players across the healthcare industry in the US.

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

We are looking for bright engineers interested in designing elegant solutions to difficult problems in the process automation space. Our software engineers work across our suite of products, tackling difficult full-stack, infrastructure, data pipelining, and algorithmic problems. At Infinitus, we encourage engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.

At Infinitus, you will:

• Work at a cutting edge conversational AI company.
• Work collaboratively with front-end developers on updates to backend APIs and database schemas.
• Work collaboratively with NLU engineers to develop data pipelines, infrastructure and real time systems.

We are looking for someone who: 

• Experience writing Python, C++, Java or Go.
• Working knowledge of backend, API layer, containerization, or cluster orchestration frameworks (such as Docker, or Kubernetes).
• Has excellent knowledge of computer science fundamentals. 
• 5+ years shipping complex software.
• Has a bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience.

Nice to have:

• Knowledge of Google Cloud platform.
• Experience at an early-stage startup.

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We are looking for a cloud engineer to streamline existing deployments and design new systems to run our systems at scale. As an infrastructure specialist, you will build out existing initiatives, optimize our cloud usage, and help design new cloud projects. At Infinitus, we encourage all engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.

At Infinitus, you will:

• Work at a cutting edge conversational AI company.
• Support system architecture, deployment, and maintenance for multiple customers with high availability.
• Build monitoring systems for deployed software and streamline incident response process. 
• Help design systems to handle AI at scale, architecting solutions to any bottlenecks that are encountered along the way.

We are looking for someone who: 

• Has 5+ years of experience developing and deploying infrastructure for a large scale software product.
• Experience working with containerization, cluster orchestration, or infrastructure management frameworks (such as Kubernetes, Docker, or Terraform).
• Has experience setting up logging, alerting, and metrics infrastructure.

Nice to have:

• Experience at an early-stage startup.
• Experience with Google Cloud Platform.

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We are looking for a Solutions Engineer who can own the technical aspects of Customer Success. The Solutions Engineer will understand Infinitus’ underlying technology, the customer’s technical needs, and represent the interests of both. This role will set the groundwork for a successful customer relationship by helping customers with the onboarding process and initial integrations with our APIs. The Solutions Engineer will understand the gaps in both Infinitus’ offerings and customer integrations and help drive them forward for a seamless customer success experience.

At Infinitus, you will:

• Assist customer IT teams with implementing Infinitus APIs and onboarding their end users onto the Infinitus Customer Portal.
• Develop an in-depth understanding of Infinitus products and roadmap and represent them well to external customers.
• Provide demos of Infinitus products to existing and new customers.
• Become the first line of defense on customer issues - triaging issues and getting customers to resolution without internal engineering where possible. 
• Monitor and act on customer satisfaction with Infinitus and customer usage levels of Infinitus products.
• Act as a stakeholder for Infinitus Engineering interests in customer success meetings and act as a stakeholder for the customer success in internal Infinitus engineering planning meetings.

Minimum Qualifications:

• Bachelor's degree in a STEM field or equivalent practical experience.
• Be able to read, understand, and fix API documentation.
• Be able to read and write code in one or more programming languages like Python, Javascript, Golang, etc.
• Excellent communication and presentation skills.
• Ability to thrive in a “startup” environment: Enjoys wearing several hats, taking on ambiguous challenges, and operating autonomously.

‍

Job purpose and Responsibilities

Infinitus is looking for an experienced Engineering Lead to help us achieve the next level of scale for our customers, product, and team. You’ll lead and grow our (currently) 20 person engineering organization to deliver an amazing customer experience, scale our systems to manage growing traffic, and scale our product offerings to reach ever more customers. In this role, you’ll report directly to the CTO and partner closely with our leadership team to help establish and execute against our long term vision.

At Infinitus, you will:

• Recruit and hire highly skilled engineering managers and individual contributors. 
• Manage and mentor engineering managers and senior engineers across our engineering organization. 
• Cultivate strong collaboration within and across multiple engineering teams. 
• Design Engineering Onboarding, Career Growth, and Mentorship programs to create a joyful engineering culture and environment. 
• Collaboratively define our product roadmap with our leadership, product, and engineering teams. 
• Collaboratively maintain strong engineering values and craftsmanship. We build using a modern technology stack (GoLang, Typescript/React.js, Python) on Kuberenetes/Google Cloud, and want to continue producing a high quality engineering product.  
• Define and measure progress against our quarterly OKRs. 
• Own our Engineering Development Lifecycle end to end, including helping with requirements gathering, providing feedback on Design/Implementation options, and managing schedules and deliverables. 

We are looking for someone who: 

• Has 5+ years of leadership experience in engineering. 
• Has prior startup experience. 
• Has prior experience in managing multiple cross functional technical teams, such as Machine Learning, Backend Engineering, Frontend Engineering, DevOps, etc. 
• Has a strong operational mindset and can strike the right balance between velocity and long-term code quality.  
• Has experience thinking through security and privacy implications. 
• Understands how to build systems and processes across various stages of company growth. 
• Can lead and communicate superbly in hybrid work environments. 
• Has prior hands-on engineering experience in at least one of the following: Backend Engineering, Distributed Systems, Machine Learning, or Frontend Engineering. 
• Can roll up their sleeves to deep dive into projects and unblock technical hurdles when necessary.

Job purpose and Responsibilities

Infinitus is looking for an experienced Engineering Manager to build and lead world class technical teams in achieving our mission of transforming healthcare communication. You’ll help deliver an amazing customer experience, scale our systems to manage growing traffic, and scale our product offerings to reach ever more customers. In this role, you’ll report directly to our Engineering Lead  and partner closely with other Engineering Managers and our Product Management team to help execute against our long term vision.

At Infinitus, you will:

• Recruit, hire, and onboard engineers for your team.
• Manage and mentor senior, mid-career and junior engineers.
• Cultivate strong collaboration with product managers, designers, and other engineering managers.
• Create a joyful engineering culture and environment. 
• Collaboratively maintain strong engineering values and craftsmanship. We build using a modern technology stack (GoLang, Typescript/React.js, Python) on Kuberenetes/Google Cloud, and want to continue producing a high quality engineering product.  
• Define and measure progress against our quarterly OKRs. 
• Own project planning and execution for your team, including helping with requirements gathering, providing feedback on Design/Implementation options, and managing schedules and deliverables. 

We are looking for someone who: 

• Has 2+ years of management experience in engineering in one or more of Machine Learning, Backend Engineering, Frontend Engineering, DevOps, etc. 
• Has 5+ years of hands-on software engineering experience.
• Has prior startup experience. 
• Has experience in managing technical teams
• Has a strong operational mindset and can strike the right balance between velocity and long-term code quality.  
• Has experience thinking through security and privacy implications. 
• Understands how to build systems and processes across various stages of company growth. 
• Can lead and communicate superbly in hybrid work environments. 
• Able to roll up their sleeves to deep dive into code and code reviews when necessary.

We are looking for an engineer with experience in front-end application design and web infrastructure. As a front-end specialist, you'd be responsible for ensuring that our applications are usable, well-engineered, performant, and thoughtfully written. At Infinitus, we encourage all engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.

At Infinitus, you will:

• Work at a cutting edge conversational AI company on a dynamic real time web frontend.
• Implement modular UI components in ReactJS, TypeScript and WebSockets.
• Contribute to UX and UI workflows and product design. 
• Implement customer billing and data analytics dashboards.
• Work collaboratively with back-end developers on updates to backend APIs and database schemas.

We are looking for someone who: 

• Has 1+ years of ReactJS, Redux, and 3+ years of JavaScript experience.
• Has 5+ years of software engineering experience.
• Has a proficient understanding of HTML, CSS, and Websockets.
• Has a bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience.

Nice to have:

• Knowledge of GraphQL/Relay
• Knowledge of Firebase/Google Cloud platform.
• Experience at an early-stage startup.

‍

We are looking for NLP engineers interested in designing elegant solutions to difficult problems in the process automation space. Our NLP engineers work across our NLP stack: designing algorithms, tuning models, building data pipelining, and shipping scalable code. At Infinitus, we encourage engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.

At Infinitus, you will:

• Work at a cutting edge conversational AI company.
• Work collaboratively with front-end developers on updates to backend APIs and database schemas.
• Work collaboratively with NLP engineers to develop data pipelines, infrastructure and real time systems.

We are looking for someone who: 

• Experience writing Python.
• Working knowledge of at least one ML framework (TensorFlow, PyTorch, etc).
• 5+ years working on and shipping ML / NLP software.
• Has excellent knowledge of computer science fundamentals.
• Masters or PhD in Computer Science with a focus on AI, ML or NLP.

Nice to have:

• Experience at an early-stage startup.

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We are looking for a designer who can both create a compelling user experience as well as beautiful visuals for marketing purposes. This designer will report to our Head of Product and own the user experience across all of our products. They will collaborate with product management and engineering on product updates. They will also work closely with the sales team and CEO on creating beautiful marketing and sales collateral. This is a high visibility role which requires flexibility between product and marketing projects. At Infinitus, we encourage all team members to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful and dynamic team culture. 

At Infinitus, you will:

• Work closely with our frontend engineering team to create compelling, intuitive UIs across all of our product areas.
• Build out visual branding for Infinitus that is cohesive across the product and marketing/sales collateral
• Create rich sales and investor presentations, storyboards, and videos
• Create beautiful conference booths and materials
• Prepare regular reports and communications 
  

We are looking for someone who:

• Has a keen eye for detail with a deep understanding of typography, colors, layout and design
• Has prior experience with transitions, animation, and user interaction
• Has excellent communication and presentation skills
• Thrives in a “startup” environment: Enjoys wearing several hats, taking on ambiguous challenges, and operating autonomously
  

Nice to have:

• A bachelor’s degree or higher in a design-related field or equivalent practical experience
• Can tune CSS and HTML to achieve the necessary look and feel
• Familiarity with mockup tools like Figma

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We are looking for a Product Manager to own the experience of our customer’s interactions with the Infinitus platform. As a product manager, you will expand on our existing offering by creating compelling features that help move our customers forward in their automation journey. The Product Manager will report to our Head of Product and will be responsible for the roadmap of the Customer Portal as well as making sure we hit our customer commitments. This will include a combination of individual contribution, project management, and proactively identifying improvement opportunities. At Infinitus, we encourage all team members to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful and dynamic team culture. 

At Infinitus, you will:

• Partner with engineering and other teams to turn problem statements into solutions
• Connect with internal and external users of our Customer Portal to understand their challenges
• Design and deliver compelling solutions which balance short-term feasibility and long-term success
• Manage stakeholder expectations
  

We are looking for someone who:

• Demonstrated ability to lead cross-functional teams through the product development lifecycle
• Has a curiosity-first mindset
• Has excellent communication and presentation skills 
• Thrives in a “startup” environment: Enjoys wearing several hats, taking on ambiguous challenges, and operating autonomously
  

Nice to have:

• A bachelor’s degree or higher
• 3+ years of experience as a Product Manager or similar role
• Experience working in the health tech space and/or a B2B product
• Experience managing customer relationships

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We are looking for a Product Manager to own the Infinitus AI/ML platform and tooling. As a product manager, you will expand on our existing offering by leveraging our data sets to create increasingly potent AI/ML solutions to address customer needs. The Product Manager will report to our Head of Product and will be responsible for the roadmap of the Infinitus Platform as well as making sure we hit our customer commitments. This will include a combination of individual contributor work, project management, and proactively identifying opportunities for improvement. At Infinitus, we encourage all team members to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful and dynamic team culture. 

At Infinitus, you will:

• Contribute to the product strategy in a team that includes our CEO, CTO, Head of Product and Head of Operations (we’re all product people)
• Partner with engineering and other teams to turn problem statements into solutions
• Connect with internal and external users of our platform to understand their challenges
• Design and deliver compelling solutions which balance short-term feasibility and long-term success
• Manage stakeholder expectations
  

We are looking for someone who:

• Has a demonstrated ability to lead cross-functional teams through the product development lifecycle
• Has a curiosity-first mindset
• Has excellent communication and presentation skills
• Thrives in a “startup” environment: Enjoys wearing several hats, taking on ambiguous challenges, and operating autonomously
  

Nice to have:

• A bachelor’s degree or higher
• 3+ years of experience as a Product Manager or similar role
• Experience working in AI/ML 
• Experience building out internal tools

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