Join the Infinitus Team.
Your expertise can make an impact.
Business-to-business communication shouldn't have to take priority over human-to-human interaction. We're passionate about giving employees their time (and joy) back, while ensuring essential tasks are completed efficiently and accurately.
If you love pushing boundaries and dreaming up solutions that make a difference, we want to hear from you.
Infinitus Values
At Infinitus, our company values are not only the principles that link us together in the way we work, but they also keep us aligned on the same path, all working towards connected goals. These standards are what guide us on our collective journey.
Magic
Create unforgettable moments that garner childlike joy.
Ambition
Be entrepreneurial.
Superpowers
Jack of all, master of some.
Humility
Get over yourself and treat everyone like it is their birthday.
We support you while you’re supporting others.
Comprehensive health, dental, and vision coverage
We offer a vast array of PPO and HMO options to suit your preferences.
Generous vacation
Bringing your best self to work means taking the time to reset your mind and body. It’s not an extra benefit, it’s an essential benefit.
Flexible hours
Not everyone produces their best work at the same time everyday. We believe flexibility makes everyone more productive.
Team outings
(Currently on Google Meet) We believe strong connections make work something to look forward to – and we’re all for finding ways to create those bonds.
See a match? Apply now.
This is the next generation of a contact center role in the healthcare field. Rather than speaking on the phone directly, you will assist the Infinitus Artificial Intelligence platform in conducting live calls. Help improve the Infinitus AI platform while building a career in healthcare operations.
Key Responsibilities/Accountabilities:
- Assisting the Infinitus AI system in completing verification phone calls through our proprietary platform
- Ensuring quality of recorded outputs
- Working with operations and engineering teams to train the Infinitus AI platform to improve healthcare data collection
- Researching healthcare treatments, insurance providers, and reimbursement models
- Periodic mandatory overtime throughout the year is required in AI Trainer Operations. This may include, but is not limited to, high season, new product or system launches, new line extensions, or any unexpected surge in volume or backlog situations.
Qualifications
Required qualifications include:
- Comfort learning and operating a new software program with speed and accuracy
- Ability and drive to meet daily performance targets for work volume and quality
- Strong attention to detail and interpersonal skills
- Ability to work in compliance with HIPAA regulations and safeguard personal information
- Ability work well individually and within a team environment
- Ability to commit to a short term temporary assignment beginning in November / December and ending February / March 2021 (permanent roles may be offered to the right candidates)*
Preferred qualifications include:
- Previous experience as Pharmacy Tech, Case Manager, Reimbursement Specialist, Insurance Verification Specialist, or other health insurance background
- 1-2 years of Customer Service, Sales, Insurance Verification, or Call Center experience
*Please note that:
- This is currently a seasonal role; however, permanent consideration will be given to the right candidates
- This job is temporarily a remote position due to COVID-19 and may eventually be required to work out of a local office.
Competencies:
- Communication
- Inspiring and Influencing
- Teamwork and Collaboration
- Achieving Results
The Infinitus Operations team is responsible for the daily accomplishment of the Infinitus mission to automate communication and reduce costs in the healthcare industry. This includes management of the ever-growing volume of phone calls performed by Infinitus Systems, covering functions such as quality assurance, data labeling, and call volume management. This team is critical to ensure that Infinitus’s customers receive high quality call outputs on time. The operations team works hand in hand with the product and engineering teams to define and launch new programs for our customers and continuously improve the Infinitus AI platform.
The Business Operations Manager at Infinitus will report to the Head of Operations and be responsible for providing support for ongoing programs while leading efforts to improve the daily operations at Infinitus. This will include a combination of individual contribution, project management, and proactively identifying improvement opportunities.
Key Responsibilities/Accountabilities:
- Research, develop, and orchestrate testing and design solutions for operational improvements
- Assist Head of Operations with high-priority deliverables in collaboration with ops, product, data, and engineering teams
- Prepare regular reports and communications
- Conduct quality assurance testing for product updates and communicate updates to operations team stakeholders
Qualifications
Required qualifications include:
- Moderate to advanced proficiency with Microsoft Office Suite/Google Suite
- Comfort with data analysis and using data in decision-making
- Ability to work autonomously and make confident decisions in ambiguous situations
- A demonstrated interest in business strategy and operations management
- Excellent communication and presentation skills
- Ability to thrive in a “startup” environment: You like to wear several hats and take on ambiguous challenges and operate autonomously
Preferred qualifications include:
- A bachelor’s degree or higher
- A background in either process engineering/Lean Six Sigma or management/operations consulting
We are looking for bright engineers interested in designing elegant solutions to difficult problems in the process automation space. Our software engineers work across our suite of products, tackling difficult full-stack, infrastructure, data pipelining, and algorithmic problems. At Infinitus, we encourage engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.
At Infinitus, you will:
- Work at a cutting edge conversational AI company.
- Work collaboratively with front-end developers on updates to backend APIs and database schemas.
- Work collaboratively with NLU engineers to develop data pipelines, infrastructure and real time systems.
We are looking for someone who:
- Experience writing Python, C++, Java or Go.
- Working knowledge of backend, API layer, containerization, or cluster orchestration frameworks (such as Docker, or Kubernetes).
- Has excellent knowledge of computer science fundamentals.
- 5+ years shipping complex software with a B.S in Computer Science.
Nice to have:
- Knowledge of Google Cloud platform.
- Experience at an early-stage startup.
We are looking for a cloud engineer to streamline existing deployments and design new systems to run our systems at scale. As an infrastructure specialist, you will build out existing initiatives, optimize our cloud usage, and help design new cloud projects. At Infinitus, we encourage all engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.
At Infinitus, you will:
- Work at a cutting edge conversational AI company.
- Support system architecture, deployment, and maintenance for multiple customers with high availability.
- Build monitoring systems for deployed software and streamline incident response process.
- Help design systems to handle AI at scale, architecting solutions to any bottlenecks that are encountered along the way.
We are looking for someone who:
- Has 5+ years of experience developing and deploying infrastructure for a large scale software product.
- Experience working with containerization, cluster orchestration, or infrastructure management frameworks (such as Kubernetes, Docker, or Terraform).
- Has experience setting up logging, alerting, and metrics infrastructure.
Nice to have:
- Experience at an early-stage startup.
- Experience with Google Cloud Platform.
We are looking for an engineer with experience in front-end application design and web infrastructure. As a front-end specialist, you'd be responsible for ensuring that our applications are usable, well-engineered, performant, and thoughtfully written. At Infinitus, we encourage all engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.
At Infinitus, you will:
- Work at a cutting edge conversational AI company on a dynamic real time web frontend.
- Implement modular UI components in ReactJS, TypeScript and WebSockets.
- Contribute to UX and UI workflows and product design.
- Implement customer billing and data analytics dashboards.
- Work collaboratively with back-end developers on updates to backend APIs and database schemas.
We are looking for someone who:
- Has 1+ years of ReactJS, Redux, and 3+ years of JavaScript experience.
- Has 5+ years of software engineering experience.
- Has a proficient understanding of HTML, CSS, and Websockets.
- Has a B.S in Computer Science.
Nice to have:
- Knowledge of GraphQL/Relay
- Knowledge of Firebase/Google Cloud platform.
- Experience at an early-stage startup.
We are looking for NLP engineers interested in designing elegant solutions to difficult problems in the process automation space. Our NLP engineers work across our NLP stack: designing algorithms, tuning models, building data pipelining, and shipping scalable code. At Infinitus, we encourage engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.
At Infinitus, you will:
- Work at a cutting edge conversational AI company.
- Work collaboratively with front-end developers on updates to backend APIs and database schemas.
- Work collaboratively with NLP engineers to develop data pipelines, infrastructure and real time systems.
We are looking for someone who:
- Experience writing Python.
- Working knowledge of at least one ML framework (TensorFlow, PyTorch, etc).
- 5+ years working on and shipping ML / NLP software.
- Has excellent knowledge of computer science fundamentals.
- Masters or PhD in Computer Science with a focus on AI, ML or NLP.
Nice to have:
- Experience at an early-stage startup.
The Infinitus Operations team is responsible for the daily accomplishment of the Infinitus mission to automate communication and reduce costs in the healthcare industry. This includes management of the ever-growing volume of phone calls performed by Infinitus Systems, covering functions such as quality assurance, data labeling, and call volume management. This team is critical to ensure that Infinitus’s customers receive high quality call outputs on time. The operations team works hand in hand with the product and engineering teams to define and launch new programs for our customers and continuously improve the Infinitus AI platform.
The Business Operations Manager at Infinitus will report to the Head of Operations and be responsible for providing support for ongoing programs while leading efforts to improve the daily operations at Infinitus. This will include a combination of individual contribution, project management, and proactively identifying improvement opportunities.
Key Responsibilities/Accountabilities:
- Research, develop, and orchestrate testing and design solutions for operational improvements
- Assist Head of Operations with high-priority deliverables in collaboration with ops, product, data, and engineering teams
- Prepare regular reports and communications
- Conduct quality assurance testing for product updates and communicate updates to operations team stakeholders
Qualifications
Required qualifications include:
- Moderate to advanced proficiency with Microsoft Office Suite/Google Suite
- Comfort with data analysis and using data in decision-making
- Ability to work autonomously and make confident decisions in ambiguous situations
- A demonstrated interest in business strategy and operations management
- Excellent communication and presentation skills
- Ability to thrive in a “startup” environment: You like to wear several hats and take on ambiguous challenges and operate autonomously
Preferred qualifications include:
- A bachelor’s degree or higher
- A background in either process engineering/Lean Six Sigma or management/operations consulting
This is the next generation of a contact center role in the healthcare field. Rather than speaking on the phone directly, you will assist the Infinitus Artificial Intelligence platform in conducting live calls. Help improve the Infinitus AI platform while building a career in healthcare operations.
Key Responsibilities/Accountabilities:
- Assisting the Infinitus AI system in completing verification phone calls through our proprietary platform
- Ensuring quality of recorded outputs
- Working with operations and engineering teams to train the Infinitus AI platform to improve healthcare data collection
- Researching healthcare treatments, insurance providers, and reimbursement models
- Periodic mandatory overtime throughout the year is required in AI Trainer Operations. This may include, but is not limited to, high season, new product or system launches, new line extensions, or any unexpected surge in volume or backlog situations.
Qualifications
Required qualifications include:
- Comfort learning and operating a new software program with speed and accuracy
- Ability and drive to meet daily performance targets for work volume and quality
- Strong attention to detail and interpersonal skills
- Ability to work in compliance with HIPAA regulations and safeguard personal information
- Ability work well individually and within a team environment
- Ability to commit to a short term temporary assignment beginning in November / December and ending February / March 2021 (permanent roles may be offered to the right candidates)*
Preferred qualifications include:
- Previous experience as Pharmacy Tech, Case Manager, Reimbursement Specialist, Insurance Verification Specialist, or other health insurance background
- 1-2 years of Customer Service, Sales, Insurance Verification, or Call Center experience
*Please note that:
- This is currently a seasonal role; however, permanent consideration will be given to the right candidates
- This job is temporarily a remote position due to COVID-19 and may eventually be required to work out of a local office.
Competencies:
- Communication
- Inspiring and Influencing
- Teamwork and Collaboration
- Achieving Results
We are looking for bright engineers interested in designing elegant solutions to difficult problems in the process automation space. Our software engineers work across our suite of products, tackling difficult full-stack, infrastructure, data pipelining, and algorithmic problems. At Infinitus, we encourage engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.
At Infinitus, you will:
- Work at a cutting edge conversational AI company.
- Work collaboratively with front-end developers on updates to backend APIs and database schemas.
- Work collaboratively with NLU engineers to develop data pipelines, infrastructure and real time systems.
We are looking for someone who:
- Experience writing Python, C++, Java or Go.
- Working knowledge of backend, API layer, containerization, or cluster orchestration frameworks (such as Docker, or Kubernetes).
- Has excellent knowledge of computer science fundamentals.
- 5+ years shipping complex software with a B.S in Computer Science.
Nice to have:
- Knowledge of Google Cloud platform.
- Experience at an early-stage startup.
We are looking for a cloud engineer to streamline existing deployments and design new systems to run our systems at scale. As an infrastructure specialist, you will build out existing initiatives, optimize our cloud usage, and help design new cloud projects. At Infinitus, we encourage all engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.
At Infinitus, you will:
- Work at a cutting edge conversational AI company.
- Support system architecture, deployment, and maintenance for multiple customers with high availability.
- Build monitoring systems for deployed software and streamline incident response process.
- Help design systems to handle AI at scale, architecting solutions to any bottlenecks that are encountered along the way.
We are looking for someone who:
- Has 5+ years of experience developing and deploying infrastructure for a large scale software product.
- Experience working with containerization, cluster orchestration, or infrastructure management frameworks (such as Kubernetes, Docker, or Terraform).
- Has experience setting up logging, alerting, and metrics infrastructure.
Nice to have:
- Experience at an early-stage startup.
- Experience with Google Cloud Platform.
We are looking for an engineer with experience in front-end application design and web infrastructure. As a front-end specialist, you'd be responsible for ensuring that our applications are usable, well-engineered, performant, and thoughtfully written. At Infinitus, we encourage all engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.
At Infinitus, you will:
- Work at a cutting edge conversational AI company on a dynamic real time web frontend.
- Implement modular UI components in ReactJS, TypeScript and WebSockets.
- Contribute to UX and UI workflows and product design.
- Implement customer billing and data analytics dashboards.
- Work collaboratively with back-end developers on updates to backend APIs and database schemas.
We are looking for someone who:
- Has 1+ years of ReactJS, Redux, and 3+ years of JavaScript experience.
- Has 5+ years of software engineering experience.
- Has a proficient understanding of HTML, CSS, and Websockets.
- Has a B.S in Computer Science.
Nice to have:
- Knowledge of GraphQL/Relay
- Knowledge of Firebase/Google Cloud platform.
- Experience at an early-stage startup.
We are looking for NLP engineers interested in designing elegant solutions to difficult problems in the process automation space. Our NLP engineers work across our NLP stack: designing algorithms, tuning models, building data pipelining, and shipping scalable code. At Infinitus, we encourage engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.
At Infinitus, you will:
- Work at a cutting edge conversational AI company.
- Work collaboratively with front-end developers on updates to backend APIs and database schemas.
- Work collaboratively with NLP engineers to develop data pipelines, infrastructure and real time systems.
We are looking for someone who:
- Experience writing Python.
- Working knowledge of at least one ML framework (TensorFlow, PyTorch, etc).
- 5+ years working on and shipping ML / NLP software.
- Has excellent knowledge of computer science fundamentals.
- Masters or PhD in Computer Science with a focus on AI, ML or NLP.
Nice to have:
- Experience at an early-stage startup.
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