We are building a team of knowledgeable sales leaders with experience selling multi-year software agreements. Our customers are primarily large Ambulatory Surgical Centers (ASCs) and large independent Physician Practices. Join us to improve back-office operations by automating repetitive phone calls. Our solution frees up our customers’ time so they can spend more time helping patients.

The Account Executive - ASC will be responsible for prospecting and selling Infinitus automation solutions. Additional responsibilities include client and market analysis, analyzing business processes, leading prospecting, and retention. The Account Executive - ASC will be a natural relationship builder with a demonstrated ability to nurture executive relationships. This role will function as a subject matter expert on business workflow and data platforms that take place in the ASC market.

This position may include up to 60% domestic travel.

What you'll be doing

• Achieves sales objectives and quota by providing independent sales coverage of assigned accounts or within assigned territory, as well as client retention of assigned territory.
• Successfully position value / benefits with “C level” decision makers.
• Contribute to sales pipeline growth through Growth & Retention initiatives (3-4x quota).Match your deep knowledge of clients to a short- and long-term solution roadmap with expected value and results creating a trusted high-performance partner/advisor relationship.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

What we are looking for:

• Has a demonstrated effective use of selling skills and has consistently achieved or exceeded forecast over a sustained period of time.Has a minimum of five (5) years healthcare solution software and service sales experience.
• Has successful ASC direct sales experience with a strong track record of consistently meeting and exceeding sales goals.
• Has a proven ability to position value / benefits with “C level” decision makers; ability to initiate and develop successful selling strategies; ability to fully negotiate contracts and close profitable business.
• Has a sense of urgency, is action-oriented and results driven.
• A person with a strong “hands on'' and disciplined work ethic.
• Someone who sets a quick pace and constantly raises the bar for themselves towards higher levels of achievement.
• Demonstrates initiative, innovation, continual learning, and personal development.
• Works well in both individual and team environments.
• Has excellent verbal and written communication skills.

What we can offer you:

• Competitive salary and pre-IPO stock options
• 100% company-paid medical, dental and vision insurance (for employee)
• Unlimited paid time off
• Leave programs for life events
• 401(k)
• Happy hours and team-building events
• A great company culture with a strong emphasis on diversity, equity and inclusion
  

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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We are looking for a great teammate who partners with executive stakeholders and drives technical implementations and transformation programs for customers. As an expert in both our products and the business of our customers, the Customer Success Lead understands how to help customers get the most out of their investments, and how to build and manage a team that supports all customers and acts as a resource to empower and enable the end user.  At the end of the day, the Customer Success team brings more joy to onboarding, implementing and learning to use Infinitus solutions.

With a strong knowledge of customer workflows/needs, the Customer Success Lead has an innate ability to get customers up and running on Infinitus solutions.  They know the power of customer listening and customer advocacy.

Join us to improve back-office operations by automating repetitive phone calls. Our solution frees up healthcare providers’ time so they can spend more time helping patients.

This position may include up to 20% domestic travel.

What you'll be doing

• Manage the ongoing customer relationship, oversee implementation and ongoing product and solution briefings and coordinate technical resources as needed.
• Build out a Customer Success team and rally them behind goals. 
• Upsell and uncover additional customer needs and pain points, while remaining focused on the holistic customer experience and life cycle.
• Develop the strategy to resolve technical roadblocks for customers and work cross-functionally internally in order to retain and grow customer business.
• Understand that customer relationships go beyond their technical needs.
  

What we are looking for:

• Has a demonstrated effective use of consulting and/or customer success skills working with a minimum of five (5) years healthcare solution software and service experience.
• Grew up in an environment focused on tracking customer experience.
• Has a blend of technical experience and people skills, excelling at managing customer relationships that are focused on technology to create business efficiencies.
• Uses net promoter score (NPS) and other metrics to move the needle in delighting customers.
• Proactive and focused on root-cause analysis of a problem.
• Manages multiple stakeholders in large, complex organizations.
• Listens to users and charts a path to success and a specific outcome.
• Has a sense of urgency, is action-oriented and results driven.
• A person with a strong “hands on'' and disciplined work ethic.
• Someone who sets a quick pace and constantly raises the bar for themselves towards higher levels of achievement.
• Demonstrates initiative, innovation, continual learning, and personal development.
• Works well in both individual and team environments.
• Has excellent verbal and written communication skills.
  

What we can offer you:

• Competitive salary and pre-IPO stock options
• 100% company-paid medical, dental and vision insurance (for employee)
• Unlimited paid time off
• Leave programs for life events
• 401(k)
• Happy hours and team-building events
• A great company culture with a strong emphasis on diversity, equity and inclusion
  

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

As Infinitus' first finance hire, you will wear many hats and will be responsible for a variety of financial functions and processes critical for scaling a Series B start-up.  In this role, you will work closely with our leadership team and will have the opportunity to make a big, positive impact on our company and on the healthcare industry.  You will report to our CEO's Chief of Staff who also serves as our Strategy Lead. 

In this role, your responsibilities will include:

• Building financial models, forecasting performance, and preparing financial statements to support business planning, financial operations and fundraising.
• Analyzing financial and operational data to create strategies and support business decisions, including pricing, compensation and our growth strategy
• Being responsible for short and long term planning cycles
• Performing sophisticated data driven financial modeling and ad hoc analysis
• Serving as a go-to business partner for leaders across the company to drive business initiatives, growth, and profitability
• Partnering with members of our leadership team and external accounting resource to insure timely financial reporting and to identify process standardization and improvement opportunities

We expect you to bring your financial expertise which should include:

• 5+ years experience of financial modeling, planning and analysis experience, within investment banking, private equity, venture capital, corporate finance and/or FP&A with a solid understanding of the elements of a P&L
• Highly skilled at building integrated 3 statement operating models and direct rolling 13 week cash flow forecasts for planning purposes
• Ability to analyze and summarize monthly and quarterly financial results for senior management and the board.
• Accounting experience is a plus

Your motivation and interpersonal skills can be described as:

• Highly motivated, self starter with ability to manage multiple work streams at once in a fast-paced and demanding environment with limited guidance
• Entrepreneurial spirit with a craving to be a key contributor to building and scaling a high growth business
• Effective communicator particularly with conveying complex financial concepts and impacts to individuals who are not financially savvy
• Comfortable with a high level of ambiguity and complexity and a bias towards action
• Results-oriented, highly energetic, dynamic individual with hands-on mentality and strong attention to detail
• Experience building strong relationships with senior leadership, managers as well as individual contributors

Other important qualifications and experience we're looking for:

• BA/BS in Finance, Accounting, Economics or other highly analytical field (such as Mathematics or Engineering)
• MBA strongly preferred
• Excel wizard and experience with Tableau, Looker or comparable data visualization tool 
• Familiarity with QuickBooks Online and apps that integrated with QBO a plus

• Advanced analytical skills and the ability to get into the details, while also seeing and understanding the big picture
• Experience leading people to execute tasks, projects, and strategies is a plus
  

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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This is a role with broad responsibilities: you will fully own brand, positioning, content development, engagement with customers, and have significant influence on our product direction and team. At an even higher level, you will drive development of a new category of automation tools for Infinitus to lead.

To succeed, you need to develop an understanding of the healthcare process automation and our target users, and have an interest in going deep on this space.

Job One for this role is standing up a Product Marketing function, but the role will expand to encompass the entire Marketing function over time. While you will start in a scrappy doer role, as a Lead the expectation is that you will hire and scale a team over as we grow.

You will be responsible for all of our external communications, including the marketing copy on our site and other channels. Your primary focus will be how to concisely and clearly explain Infinitus to potential customers. You will drive planning and execution for our blog, our sales collateral and the trade shows we attend, but also have a lot of license to experiment with new formats like video, podcasts, events, and more.

Infinitus is an early-stage company, and the right person for this role should thrive in an unstructured environment. You will be expected to self-direct, be comfortable navigating ambiguity, and drive the evolution of the scope and focus of your role over time.

Open questions that we need you to answer:

• How to best position Infinitus within the healthcare process automation landscape?
• What will it take to define a new category of VoiceRPA?
• How can we best showcase all the awesome things Infinitus can do?
• What features should we be promoting externally and exposing to new customers?
• What kind of content will best engage and drive awareness of Infinitus in the healthcare operations community?
• How can we build a community of customers who engage with each other and make Infinitus an exciting place to build and share?

Who you might be:

• You’re completely at home with technical products and audiences, digging into the problems they may have and what it means to make life easier for them, then sharing what you’ve learned - with our team
• You’re comfortable designing strategy and content for a variety of personas, from Enterprise buyers to day-to-day users
• You’ve written content for technical and non-technical audiences, and don’t shy away from doing it (even if it’s not easy)
• You’ve been part of a customer community - even if just as a lurker - and you’ve seen what engaged, active users look like
• You're resourceful, scrappy, and able to deal with ambiguity on what to do and how to do it

You will be a truly standout candidate if:

• You have a specific background in the healthcare operations space
• You have hired and managed a team in the past
• You have a track record of growth and mentorship

This is not just a strategy role - we need someone to figure out these questions and execute on those answers. On a typical day, you might find yourself crafting a content plan that helps drive awareness of Infinitus, or sitting in on a customer call to better understand what is and isn’t resonating.

We expect there to be a good deal of writing and communication involved with this role. You will create - and rally others to create - interesting, valuable content for operations and AI teams, while telling Infinitus' story to the community in a compelling, authentic way. This role will also give you a broad, end-to-end view of our business, as you will need to partner closely with Sales, Engineering, Product, Support, Design, and basically everyone else to succeed.

We're not big on titles or hierarchy, so we're open to folks coming from a number of levels, from IC to VP, as long as they're excited and motivated and willing to get their hands dirty.

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Infinitus Systems, Inc. is an early stage startup building a voice automation platform to enable businesses to communicate with each other efficiently. Infinitus is backed by Kleiner Perkins, Coatue Management and Google Ventures. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. At Infinitus, you will have a unique perspective on the development of cutting edge technology while working with major players across the healthcare industry in the US.

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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We are looking for a great teammate who can build and nurture executive relationships at key health insurance companies, understands call center operations within a health insurance company, and can identify and manage opportunities to drive automation and digital transformation initiatives.  We believe the right person speaks the language of executives at health insurance companies, articulates the business benefits and technical requirements of new technologies such as voice automation and RPA, and brings a trusted advisor quality to both Infinitus and our health insurance partners.  

Join us to improve back-office operations by automating repetitive phone calls. Our solution frees up providers’ and payers’ time so they can spend more time helping patients.

This role will function as a subject matter expert on business workflow and data platforms that take place in the health insurance market.

This position may include up to 20% domestic travel.

What you'll be doing

• Successfully position value / benefits of Infinitus automation solutions with “C level” decision makers.
• Contribute to partnership growth through Growth & Retention initiatives.  Match your deep knowledge of payers to a short- and long-term solution roadmap with expected value and results creating a trusted high-performance partner/advisor relationship.
  

What we are looking for:

• Ability to initiate and develop successful automation strategies; ability to fully negotiate contracts and close profitable business.
• Has a sense of urgency, is action-oriented and results driven.
• A person with a strong “hands on'' and disciplined work ethic.
• Someone who sets a quick pace and constantly raises the bar for themselves towards higher levels of achievement.
• Demonstrates initiative, innovation, continual learning, and personal development.
• Works well in both individual and team environments.
• Has excellent verbal and written communication skills.
  

What we can offer you:

• Competitive salary and pre-IPO stock options
• 100% company-paid medical, dental and vision insurance (for employee)
• Unlimited paid time off
• Leave programs for life events
• 401(k)
• Happy hours and team-building events
• A great company culture with a strong emphasis on diversity, equity and inclusion
  

Infinitus Systems, Inc. is an early stage startup building a voice automation platform to enable businesses to communicate with each other efficiently. Infinitus is backed by Kleiner Perkins, Coatue Management and Google Ventures. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. At Infinitus, you will have a unique perspective on the development of cutting edge technology while working with major players across the healthcare industry in the US.

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Our People Team is seeking a Recruiter who brings a balance of creativity, focus, and determination to our team and emphasizes a good candidate experience. You will own and drive the recruiting process from end-to-end. You will work closely with our hiring managers to partner and develop strategies to find a wide range of candidates.

What you'll be doing

• Manage the full cycle recruiting process ensuring a smooth and positive candidate experience
• Utilize data and metrics to understand your candidate funnel and identify trends and opportunities to drive continuous improvement
• Work consultatively with hiring managers to understand their hiring needs and goals, and partner to develop strategies for attracting and hiring a wide range of candidate
• Leverage multiple sourcing strategies and channels including your external network, job boards, and internal referrals to provide high quality candidates for open positions
• Drive full offer process and manage expectations not only with candidates but with all internal stakeholders
• Establish and maintain meaningful relationships across management and key cross-functional stakeholders internally
• Provide recommendations to improve our process and provide detailed information regarding the market conditions

What we are looking for:

• 5+ years in talent acquisition with an emphasis in tech recruiting
• Experience at an early stage startup and a proven ability to thrive in a fast paced environment
• An expert level of knowledge in all full lifecycle recruiting components including, but not limited to, sourcing, qualifying, networking, wage and salary trends, relationship management, and due diligence
• Build strong pipeline to source and connect with potential candidates
• Thrive in a fast- paced, frequently changing environment, are results driven and always operate with a sense of urgency
• Able to multitask and prioritize time sensitive activities while maintaining a high level professional demeanor with candidates, colleagues and internal teams
• Experience using Lever ATS

What we can offer you:

• Competitive salary and pre-IPO stock options
• 100% company-paid medical, dental and vision insurance (for employee)
• Unlimited paid time off
• Leave programs for life events
• 401(k)
• Happy hours and team-building events
• A great company culture with a strong emphasis on diversity, equity and inclusion

Infinitus Systems, Inc. is an early stage startup building a voice automation platform to enable businesses to communicate with each other efficiently. Infinitus is backed by Kleiner Perkins, Coatue Management and Google Ventures. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. At Infinitus, you will have a unique perspective on the development of cutting edge technology while working with major players across the healthcare industry in the US.

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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The Security Lead at Infinitus will keep our systems and our data secure. They will grow our burgeoning security program that supports several fortune 500 customers. They will keep our existing systems secure and continue establishing and maintaining security by design principles. The ideal candidate will enjoy serving as the main point of contact for our customers’ security questions and managing risk/compliance externally while collaborating with the larger engineering team to achieve the required security posture internally.

At Infinitus, you will:

• Understand our products, our development cycle, and our production environments and keep them all secure.
• Streamline and manage incident response processes.
• Help our customers understand Infinitus’ security posture.
• Lead compliance initiatives such as SOC2/ISO 27001/HITRUST.

Minimum Qualifications:

• Has 5+ years of experience in one of risk/compliance, information security and engineering.
• Has 2+ years of management experience in security engineering.
• Has knowledge of security management frameworks such as NIST.
• Understands compliance frameworks, such as SOC2, ISO 27001, and FISMA.
• Understands cloud infrastructure especially virtualized environments and how to secure cloud environments.
• Has experience running internal and external penetration tests and vulnerability scans and mitigating resulting findings.
• Has experience setting up intrusion detection and alerting systems.
• Has experience evaluating third party vendors for security and risk compliance.
• Has excellent written and verbal communication skills.

Nice to have:

• Knowledge of Healthcare Security / Privacy principles such as HIPAA and HITRUST.
• Has experience creating and maintaining bug bounty programs.
• Experience at an early-stage startup.
• Bachelors in Computer Science or a related technical field.

What we can offer you:

• Competitive salary and pre-IPO stock options
• 100% company-paid medical, dental and vision insurance (for employee)
• Unlimited paid time off
• Leave programs for life events
• 401(k)
• Happy hours and team-building events
• A great company culture with a strong emphasis on diversity, equity and inclusion

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We are looking for a Talent Sourcer to join our People Operations team and manage the first stage of our recruiting process. As a sourcer, you will use various channels to identify and connect with potential candidates, contact passive candidates, and build talent pipelines for future hiring needs. The sourcer will proactively identify our hiring needs and help us fill our vacancies with qualified employees. At Infinitus, we encourage all team members to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful and dynamic team culture. 

At Infinitus, you will:

• Interact with potential candidates on social media and professional networks
• Craft and send recruiting emails
• Coordinate with hiring managers to determine position requirements
• Identify qualified candidate profiles using various sourcing techniques (e.g. Boolean search)
• Develop talent pipelines for future hiring needs
• Measure conversion rates, including numbers of passive candidates who turn into applicants, get invited to interviews, get offers and get hired
• Ask for referrals from current employees and external networks
• Maintain candidate databases via our Applicant Tracking System

We are looking for someone who:

• Has proven work experience as a Talent Sourcer or a similar role
• Has hands-on experience with sourcing techniques (e.g. recruiting on social platforms and crafting Boolean search strings)
• Has familiarity with HR databases, Applicant Tracking Systems and Candidate Management Systems
• Has excellent verbal and written communication skills
• Has the ability to positively present our company and open roles to potential candidates
• Ability to work autonomously and make confident decisions in ambiguous situations
• Ability to thrive in a “startup” environment:  You like to wear several hats and take on ambiguous challenges and operate autonomously

Nice to have:

• A bachelor’s degree or higher
• Moderate to advanced proficiency in Google suite & Lever ATS
• A background in Human Resources Management

What we can offer you:

• Competitive salary and pre-IPO stock options
• 100% company-paid medical, dental and vision insurance (for employee)
• Unlimited paid time off
• Leave programs for life events
• 401(k)
• Happy hours and team-building events
• A great company culture with a strong emphasis on diversity, equity and inclusion

Infinitus Systems, Inc. is an early stage startup building a voice automation platform to enable businesses to communicate with each other efficiently. Infinitus is backed by Kleiner Perkins, Coatue Management and Google Ventures. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. At Infinitus, you will have a unique perspective on the development of cutting edge technology while working with major players across the healthcare industry in the US.

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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The Infinitus Operations team is responsible for the daily accomplishment of the Infinitus mission to automate communication and reduce costs in the healthcare industry. This includes management of the ever-growing volume of phone calls performed by Infinitus Systems, covering functions such as quality assurance, data labeling, and call volume management.  This team is critical to ensure that Infinitus’s customers receive high quality call outputs on time. The operations team works hand in hand with the product and engineering teams to define and launch new programs for our customers and continuously improve the Infinitus AI platform.

The Business Operations Manager at Infinitus will report to the Head of Operations and be responsible for providing support for ongoing programs while leading efforts to improve the daily operations at Infinitus. This will include a combination of individual contribution, project management, and proactively identifying improvement opportunities.

Key Responsibilities/Accountabilities:

• Research, develop, and orchestrate testing and design solutions for operational improvements
• Assist Head of Operations with high-priority deliverables in collaboration with ops, product, data, and engineering teams
• Prepare regular reports and communications
• Conduct quality assurance testing for product updates and communicate updates to operations team stakeholders
  

Qualifications

Required qualifications include:

• Moderate to advanced proficiency with Microsoft Office Suite/Google Suite
• Comfort with data analysis and using data in decision-making
• Ability to work autonomously and make confident decisions in ambiguous situations
• A demonstrated interest in business strategy and operations management
• Excellent communication and presentation skills
• Ability to thrive in a “startup” environment:  You like to wear several hats and take on ambiguous challenges and operate  autonomously

Preferred qualifications include:

• A bachelor’s degree or higher
• A background in either process engineering/Lean Six Sigma or management/operations consulting

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This is the next generation of a contact center role in the healthcare field. Rather than speaking on the phone directly, you will assist the Infinitus Artificial Intelligence platform in conducting live calls. Help improve the Infinitus AI platform while building a career in healthcare operations.

Key Responsibilities/Accountabilities:

• Assisting the Infinitus AI system in completing verification phone calls through our proprietary platform
• Ensuring quality of recorded outputs
• Working with operations and engineering teams to train the Infinitus AI platform to improve healthcare data collection
• Researching healthcare treatments, insurance providers, and reimbursement models
• Periodic mandatory overtime throughout the year is required in AI Trainer Operations. This may include, but is not limited to, high season, new product or system launches, new line extensions, or any unexpected surge in volume or backlog situations. 
  

Qualifications

Required qualifications include:

• Comfort learning and operating a new software program with speed and accuracy
• Ability and drive to meet daily performance targets for work volume and quality
• Strong attention to detail and interpersonal skills
• Ability to work in compliance with HIPAA regulations and safeguard personal information
• Ability work well individually and within a team environment
• Ability to commit to a short term temporary assignment beginning in November / December and ending February / March 2021 (permanent roles may be offered to the right candidates)*

Preferred qualifications include:

• Previous experience as Pharmacy Tech, Case Manager, Reimbursement Specialist, Insurance Verification Specialist, or other health insurance background
• 1-2 years of Customer Service, Sales, Insurance Verification, or Call Center experience

*Please note that:

• This is currently a seasonal role; however, permanent consideration will be given to the right candidates
• This job is temporarily a remote position due to COVID-19 and may eventually be required to work out of a local office.

Competencies:

• Communication
• Inspiring and Influencing
• Teamwork and Collaboration
• Achieving Results

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We are looking for an experienced and ambitious leader to help scale and drive excellence within our daily operations. The Infinitus AI platform supports thousands of patients and healthcare providers on a daily basis and the Operations team keeps the system operating at peak levels of efficiency and quality. We believe the right leader will care deeply about the individuals they lead while obsessing over efficiency, quality, and the metrics that define our success in those areas. You are (or will become) an expert in Healthcare administration while knowing “enough to be dangerous” about software development so you can inform the product roadmap for a suite of internal tools.

In this role you’ll be a manager of managers and report to the head of operations. This role may include up to 20% domestic + international travel 

What you’ll be doing:

• Leading and mentoring program managers, facilitating the success of daily operations
• Ensuring Infinitus exceeds customer expectations and SLAs for task completion, volume, timeliness, and quality
• Defining KPIs and driving teams to succeed against those metrics
• Implementing and maintaining leadership and development systems withing the ops organization
• Informing/refining HR practices for a growing operations team
• Overseeing development and maintenance of Standard Operating Procedures (SOPs) across operations programs
  

What we are looking for:

• Experience managing managers within a contact center, back office processing, or other KPI-driven service environment
• Assertiveness, detail orientation, and comfort leading teams and projects through ambiguity

• Familiarity providing product feedback to software engineering teams
• Familiarity with healthcare reimbursement/billing
• Have formal training in any of: Lean Six Sigma, PMP, agile development
  

What we can offer you:

• Competitive salary and pre-IPO stock options
• 100% company-paid medical, dental and vision insurance (for employee)
• Unlimited paid time off
• Leave programs for life events
• 401(k)
• Happy hours and team-building events
• A great company culture with a strong emphasis on diversity, equity and inclusion
  

Infinitus Systems, Inc. is an early stage startup building a voice automation platform to enable businesses to communicate with each other efficiently. Infinitus is backed by Kleiner Perkins, Coatue Management and Google Ventures. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. At Infinitus, you will have a unique perspective on the development of cutting edge technology while working with major players across the healthcare industry in the US.

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

We are looking for bright engineers interested in designing elegant solutions to difficult problems in the process automation space. Our software engineers work across our suite of products, tackling difficult full-stack, infrastructure, data pipelining, and algorithmic problems. At Infinitus, we encourage engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.

At Infinitus, you will:

• Work at a cutting edge conversational AI company.
• Work collaboratively with front-end developers on updates to backend APIs and database schemas.
• Work collaboratively with NLU engineers to develop data pipelines, infrastructure and real time systems.

We are looking for someone who: 

• Experience writing Python, C++, Java or Go.
• Working knowledge of backend, API layer, containerization, or cluster orchestration frameworks (such as Docker, or Kubernetes).
• Has excellent knowledge of computer science fundamentals. 
• 5+ years shipping complex software.
• Has a bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience.

Nice to have:

• Knowledge of Google Cloud platform.
• Experience at an early-stage startup.

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We are looking for a cloud engineer to streamline existing deployments and design new systems to run our systems at scale. As an infrastructure specialist, you will build out existing initiatives, optimize our cloud usage, and help design new cloud projects. At Infinitus, we encourage all engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.

At Infinitus, you will:

• Work at a cutting edge conversational AI company.
• Support system architecture, deployment, and maintenance for multiple customers with high availability.
• Build monitoring systems for deployed software and streamline incident response process. 
• Help design systems to handle AI at scale, architecting solutions to any bottlenecks that are encountered along the way.

We are looking for someone who: 

• Has 5+ years of experience developing and deploying infrastructure for a large scale software product.
• Experience working with containerization, cluster orchestration, or infrastructure management frameworks (such as Kubernetes, Docker, or Terraform).
• Has experience setting up logging, alerting, and metrics infrastructure.

Nice to have:

• Experience at an early-stage startup.
• Experience with Google Cloud Platform.

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We are looking for a Solutions Engineer who can own the technical aspects of Customer Success. The Solutions Engineer will understand Infinitus’ underlying technology, the customer’s technical needs, and represent the interests of both. This role will set the groundwork for a successful customer relationship by helping customers with the onboarding process and initial integrations with our APIs. The Solutions Engineer will understand the gaps in both Infinitus’ offerings and customer integrations and help drive them forward for a seamless customer success experience.

At Infinitus, you will:

• Assist customer IT teams with implementing Infinitus APIs and onboarding their end users onto the Infinitus Customer Portal.
• Develop an in-depth understanding of Infinitus products and roadmap and represent them well to external customers.
• Provide demos of Infinitus products to existing and new customers.
• Become the first line of defense on customer issues - triaging issues and getting customers to resolution without internal engineering where possible. 
• Monitor and act on customer satisfaction with Infinitus and customer usage levels of Infinitus products.
• Act as a stakeholder for Infinitus Engineering interests in customer success meetings and act as a stakeholder for the customer success in internal Infinitus engineering planning meetings.

Minimum Qualifications:

• Bachelor's degree in a STEM field or equivalent practical experience.
• Be able to read, understand, and fix API documentation.
• Be able to read and write code in one or more programming languages like Python, Javascript, Golang, etc.
• Excellent communication and presentation skills.
• Ability to thrive in a “startup” environment: Enjoys wearing several hats, taking on ambiguous challenges, and operating autonomously.

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Job purpose and Responsibilities

Infinitus is looking for an experienced Engineering Lead to help us achieve the next level of scale for our customers, product, and team. You’ll lead and grow our (currently) 20 person engineering organization to deliver an amazing customer experience, scale our systems to manage growing traffic, and scale our product offerings to reach ever more customers. In this role, you’ll report directly to the CTO and partner closely with our leadership team to help establish and execute against our long term vision.

At Infinitus, you will:

• Recruit and hire highly skilled engineering managers and individual contributors. 
• Manage and mentor engineering managers and senior engineers across our engineering organization. 
• Cultivate strong collaboration within and across multiple engineering teams. 
• Design Engineering Onboarding, Career Growth, and Mentorship programs to create a joyful engineering culture and environment. 
• Collaboratively define our product roadmap with our leadership, product, and engineering teams. 
• Collaboratively maintain strong engineering values and craftsmanship. We build using a modern technology stack (GoLang, Typescript/React.js, Python) on Kuberenetes/Google Cloud, and want to continue producing a high quality engineering product.  
• Define and measure progress against our quarterly OKRs. 
• Own our Engineering Development Lifecycle end to end, including helping with requirements gathering, providing feedback on Design/Implementation options, and managing schedules and deliverables. 

We are looking for someone who: 

• Has 5+ years of leadership experience in engineering. 
• Has prior startup experience. 
• Has prior experience in managing multiple cross functional technical teams, such as Machine Learning, Backend Engineering, Frontend Engineering, DevOps, etc. 
• Has a strong operational mindset and can strike the right balance between velocity and long-term code quality.  
• Has experience thinking through security and privacy implications. 
• Understands how to build systems and processes across various stages of company growth. 
• Can lead and communicate superbly in hybrid work environments. 
• Has prior hands-on engineering experience in at least one of the following: Backend Engineering, Distributed Systems, Machine Learning, or Frontend Engineering. 
• Can roll up their sleeves to deep dive into projects and unblock technical hurdles when necessary.

We are looking for an engineer with experience in front-end application design and web infrastructure. As a front-end specialist, you'd be responsible for ensuring that our applications are usable, well-engineered, performant, and thoughtfully written. At Infinitus, we encourage all engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.

At Infinitus, you will:

• Work at a cutting edge conversational AI company on a dynamic real time web frontend.
• Implement modular UI components in ReactJS, TypeScript and WebSockets.
• Contribute to UX and UI workflows and product design. 
• Implement customer billing and data analytics dashboards.
• Work collaboratively with back-end developers on updates to backend APIs and database schemas.

We are looking for someone who: 

• Has 1+ years of ReactJS, Redux, and 3+ years of JavaScript experience.
• Has 5+ years of software engineering experience.
• Has a proficient understanding of HTML, CSS, and Websockets.
• Has a bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience.

Nice to have:

• Knowledge of GraphQL/Relay
• Knowledge of Firebase/Google Cloud platform.
• Experience at an early-stage startup.

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We are looking for NLP engineers interested in designing elegant solutions to difficult problems in the process automation space. Our NLP engineers work across our NLP stack: designing algorithms, tuning models, building data pipelining, and shipping scalable code. At Infinitus, we encourage engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.

At Infinitus, you will:

• Work at a cutting edge conversational AI company.
• Work collaboratively with front-end developers on updates to backend APIs and database schemas.
• Work collaboratively with NLP engineers to develop data pipelines, infrastructure and real time systems.

We are looking for someone who: 

• Experience writing Python.
• Working knowledge of at least one ML framework (TensorFlow, PyTorch, etc).
• 5+ years working on and shipping ML / NLP software.
• Has excellent knowledge of computer science fundamentals.
• Masters or PhD in Computer Science with a focus on AI, ML or NLP.

Nice to have:

• Experience at an early-stage startup.

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We are looking for a designer who can both create a compelling user experience as well as beautiful visuals for marketing purposes. This designer will report to our Head of Product and own the user experience across all of our products. They will collaborate with product management and engineering on product updates. They will also work closely with the sales team and CEO on creating beautiful marketing and sales collateral. This is a high visibility role which requires flexibility between product and marketing projects. At Infinitus, we encourage all team members to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful and dynamic team culture. 

At Infinitus, you will:

• Work closely with our frontend engineering team to create compelling, intuitive UIs across all of our product areas.
• Build out visual branding for Infinitus that is cohesive across the product and marketing/sales collateral
• Create rich sales and investor presentations, storyboards, and videos
• Create beautiful conference booths and materials
• Prepare regular reports and communications 
  

We are looking for someone who:

• Has a keen eye for detail with a deep understanding of typography, colors, layout and design
• Has prior experience with transitions, animation, and user interaction
• Has excellent communication and presentation skills
• Thrives in a “startup” environment: Enjoys wearing several hats, taking on ambiguous challenges, and operating autonomously
  

Nice to have:

• A bachelor’s degree or higher in a design-related field or equivalent practical experience
• Can tune CSS and HTML to achieve the necessary look and feel
• Familiarity with mockup tools like Figma

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We are looking for a Product Manager to own the experience of our customer’s interactions with the Infinitus platform. As a product manager, you will expand on our existing offering by creating compelling features that help move our customers forward in their automation journey. The Product Manager will report to our Head of Product and will be responsible for the roadmap of the Customer Portal as well as making sure we hit our customer commitments. This will include a combination of individual contribution, project management, and proactively identifying improvement opportunities. At Infinitus, we encourage all team members to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful and dynamic team culture. 

At Infinitus, you will:

• Partner with engineering and other teams to turn problem statements into solutions
• Connect with internal and external users of our Customer Portal to understand their challenges
• Design and deliver compelling solutions which balance short-term feasibility and long-term success
• Manage stakeholder expectations
  

We are looking for someone who:

• Demonstrated ability to lead cross-functional teams through the product development lifecycle
• Has a curiosity-first mindset
• Has excellent communication and presentation skills 
• Thrives in a “startup” environment: Enjoys wearing several hats, taking on ambiguous challenges, and operating autonomously
  

Nice to have:

• A bachelor’s degree or higher
• 3+ years of experience as a Product Manager or similar role
• Experience working in the health tech space and/or a B2B product
• Experience managing customer relationships

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We are looking for a Product Manager to own the Infinitus AI/ML platform and tooling. As a product manager, you will expand on our existing offering by leveraging our data sets to create increasingly potent AI/ML solutions to address customer needs. The Product Manager will report to our Head of Product and will be responsible for the roadmap of the Infinitus Platform as well as making sure we hit our customer commitments. This will include a combination of individual contributor work, project management, and proactively identifying opportunities for improvement. At Infinitus, we encourage all team members to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful and dynamic team culture. 

At Infinitus, you will:

• Contribute to the product strategy in a team that includes our CEO, CTO, Head of Product and Head of Operations (we’re all product people)
• Partner with engineering and other teams to turn problem statements into solutions
• Connect with internal and external users of our platform to understand their challenges
• Design and deliver compelling solutions which balance short-term feasibility and long-term success
• Manage stakeholder expectations
  

We are looking for someone who:

• Has a demonstrated ability to lead cross-functional teams through the product development lifecycle
• Has a curiosity-first mindset
• Has excellent communication and presentation skills
• Thrives in a “startup” environment: Enjoys wearing several hats, taking on ambiguous challenges, and operating autonomously
  

Nice to have:

• A bachelor’s degree or higher
• 3+ years of experience as a Product Manager or similar role
• Experience working in AI/ML 
• Experience building out internal tools

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