A safety-first healthcare voice AI platform that automates phone calls to patients, payors, and providers
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CAREERS AT INFINITUS
Everyone has a healthcare story. Everyone has been a patient, or loved one. If you’ve ever waited anxiously for an appointment, a test, a result, a follow-up, a medication or a verification…we’ve got a mission for you.
Our company values, CODES, are not only the principles that link us together in the way we work, but they also keep us aligned on the same path, all working towards connected goals. These standards are what guide us on our collective journey.
Have you ever had a conflict or misunderstanding with an internal or external customer? How did you resolve it? If your default mode is to first seek to understand their needs, and then work collaboratively to find a solution that is a win:win for everyone involved, then you just might also be customer obsessed.
“Our customer is not just the company that is paying us to do the services that we are doing, but also every other entity in healthcare that we are impacting. From the payors, to the providers, to the pharmacies, the patients to the pharmaceutical companies that are developing the drugs. We want to make sure the actions we take are benefiting every single entity in healthcare, because we want to make all of healthcare more digital, more efficient and really drive healthcare forward.”
Our mission is to create time for healthcare in order to improve access, adherence and affordability. This is an important, but difficult, mission that will certainly be met with resistance because of how complex the healthcare ecosystem is. We look for individuals who have a track record of thinking out of the box and are pragmatic about the steps we need to take to reach ambitious goals.
“AI’s pace of evolution is incredible. Capabilities advance so swiftly that concepts barely imaginable yesterday become foundational building blocks for systems today. Our role is to find the intersection of the current and developing technology to power enhanced healthcare experiences in a safe and effective way.”
A problem usually has more than one solution, and sometimes it takes a healthy debate to tease out the best path forward. At Infinitus, there are two parts to Disagree + Commit. First, we encourage curiosity, intellectual honesty and “playing the idea out” to figure out what option is in the best interest of the team and/or our customers. Second, we don’t look for consensus, but context. While it would be nice if everyone agreed, we want to make informed decisions fast. This working style allows people with strong opinions to voice their concerns (disagree), and ensure we are all aligned on next steps leaving the discussion (commit).
“Conflict is uncomfortable, but it is an important communication skill to get comfortable with if you really are looking for the best path forward. It doesn’t hurt to have a little humor in the process too.”
Have you ever gone out of your way to help a coworker? Perhaps someone helped you? Making connections with our coworkers is not a nice to have, but essential to building trust. A culture with high levels of trust is highly effective at getting things done fast. This is one of the reasons why we are committed to having our employees in the SF bay area coming together twice a week in our office. We order lunch, breakfasts and have happy hours to celebrate important milestones, and also just for fun.
“There is a strong sense of ownership here, and I think that is in part due to creating a place with psychological safety. We of course hire people who are the right fit for the role they are in, but those individuals are also bought into our overall vision. Growth at our stage can be messy but it makes it fun when you are surrounded by others that take the initiative and ask, “what can I do to make it better?”
If you’re ever worked in a startup, you know there are endless opportunities for improvement. It could be that a process is missing, or an existing process could be improved. We take it upon ourselves to not only identify those areas of improvement, but to address the gaps.
“If you see something and there is a gap, we are empowered to create a solution for it. This kind of culture provides a lot more opportunity for you to grow as an employee and take on new responsibilities as well.”
90% of employees at Infinitus say it is a great place to work compared to 57% of employees at a typical U.S.-based company. In fact, we’re a Certified “Great Place” three years in a row. We’re pretty proud of that.
We offer United Healthcare medical insurance: Bronze, Silver, Gold and Platinum PPO plans. Each plan has a $0 mental health copay for in-network care. California residents have access to Kaiser HMO plans.
All eligible full-time employees are able to participate in our 401(k) plan from Human Interest beginning on their 30th day of employment.
We have an office in San Francisco where our hybrid employees work three times a week. GTM and Operations team members can be remote.
We offer Principal plans for both dental and vision.
In addition to eight company holidays, Infinitus team members are encouraged to take additional time off throughout the year.
We believe that it is healthy and important to take time off to bond with a new child and provide paid leave to employees following the birth, adoption, or foster care placement of a new child.
We have an office two blocks from the Giants Stadium. Engineering and Product teams come in three days a week.
Our Go To Market and Operations teams can be fully remote and are located all across the country.
“I’m excited by the impact that Infinitus can have on healthcare. Every day our team rallies to achieve this. It’s inspiring.”
Product
“My favorite part about working for Infinitus is seeing the continual progress being made every day.”
Engineering
“I love the mission: using AI to automate routine tasks done in healthcare … especially during this time.”
Come for the mission. Stay for the people. Be part of the change.
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