The Infinitus Operations team is responsible for the daily accomplishment of the Infinitus mission to automate communication and reduce costs in the healthcare industry. This includes management of the ever-growing volume of phone calls performed by Infinitus Systems, covering functions such as quality assurance, data labeling, and call volume management.  This team is critical to ensure that Infinitus’s customers receive high quality call outputs on time. The operations team works hand in hand with the product and engineering teams to define and launch new programs for our customers and continuously improve the Infinitus AI platform.

The Business Operations Manager at Infinitus will report to the Head of Operations and be responsible for providing support for ongoing programs while leading efforts to improve the daily operations at Infinitus. This will include a combination of individual contribution, project management, and proactively identifying improvement opportunities.

Key Responsibilities/Accountabilities:

• Research, develop, and orchestrate testing and design solutions for operational improvements
• Assist Head of Operations with high-priority deliverables in collaboration with ops, product, data, and engineering teams
• Prepare regular reports and communications
• Conduct quality assurance testing for product updates and communicate updates to operations team stakeholders
  

Qualifications

Required qualifications include:

• Moderate to advanced proficiency with Microsoft Office Suite/Google Suite
• Comfort with data analysis and using data in decision-making
• Ability to work autonomously and make confident decisions in ambiguous situations
• A demonstrated interest in business strategy and operations management
• Excellent communication and presentation skills
• Ability to thrive in a “startup” environment:  You like to wear several hats and take on ambiguous challenges and operate  autonomously

Preferred qualifications include:

• A bachelor’s degree or higher
• A background in either process engineering/Lean Six Sigma or management/operations consulting

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This is the next generation of a contact center role in the healthcare field. Rather than speaking on the phone directly, you will assist the Infinitus Artificial Intelligence platform in conducting live calls. Help improve the Infinitus AI platform while building a career in healthcare operations.

Key Responsibilities/Accountabilities:

• Assisting the Infinitus AI system in completing verification phone calls through our proprietary platform
• Ensuring quality of recorded outputs
• Working with operations and engineering teams to train the Infinitus AI platform to improve healthcare data collection
• Researching healthcare treatments, insurance providers, and reimbursement models
• Periodic mandatory overtime throughout the year is required in AI Trainer Operations. This may include, but is not limited to, high season, new product or system launches, new line extensions, or any unexpected surge in volume or backlog situations. 
  

Qualifications

Required qualifications include:

• Comfort learning and operating a new software program with speed and accuracy
• Ability and drive to meet daily performance targets for work volume and quality
• Strong attention to detail and interpersonal skills
• Ability to work in compliance with HIPAA regulations and safeguard personal information
• Ability work well individually and within a team environment
• Ability to commit to a short term temporary assignment beginning in November / December and ending February / March 2021 (permanent roles may be offered to the right candidates)*

Preferred qualifications include:

• Previous experience as Pharmacy Tech, Case Manager, Reimbursement Specialist, Insurance Verification Specialist, or other health insurance background
• 1-2 years of Customer Service, Sales, Insurance Verification, or Call Center experience

*Please note that:

• This is currently a seasonal role; however, permanent consideration will be given to the right candidates
• This job is temporarily a remote position due to COVID-19 and may eventually be required to work out of a local office.

Competencies:

• Communication
• Inspiring and Influencing
• Teamwork and Collaboration
• Achieving Results

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We are looking for bright engineers interested in designing elegant solutions to difficult problems in the process automation space. Our software engineers work across our suite of products, tackling difficult full-stack, infrastructure, data pipelining, and algorithmic problems. At Infinitus, we encourage engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.

At Infinitus, you will:

• Work at a cutting edge conversational AI company.
• Work collaboratively with front-end developers on updates to backend APIs and database schemas.
• Work collaboratively with NLU engineers to develop data pipelines, infrastructure and real time systems.

We are looking for someone who: 

• Experience writing Python, C++, Java or Go.
• Working knowledge of backend, API layer, containerization, or cluster orchestration frameworks (such as Docker, or Kubernetes).
• Has excellent knowledge of computer science fundamentals. 
• 5+ years shipping complex software.
• Has a bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience.

Nice to have:

• Knowledge of Google Cloud platform.
• Experience at an early-stage startup.

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We are looking for a cloud engineer to streamline existing deployments and design new systems to run our systems at scale. As an infrastructure specialist, you will build out existing initiatives, optimize our cloud usage, and help design new cloud projects. At Infinitus, we encourage all engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.

At Infinitus, you will:

• Work at a cutting edge conversational AI company.
• Support system architecture, deployment, and maintenance for multiple customers with high availability.
• Build monitoring systems for deployed software and streamline incident response process. 
• Help design systems to handle AI at scale, architecting solutions to any bottlenecks that are encountered along the way.

We are looking for someone who: 

• Has 5+ years of experience developing and deploying infrastructure for a large scale software product.
• Experience working with containerization, cluster orchestration, or infrastructure management frameworks (such as Kubernetes, Docker, or Terraform).
• Has experience setting up logging, alerting, and metrics infrastructure.

Nice to have:

• Experience at an early-stage startup.
• Experience with Google Cloud Platform.

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We are looking for an engineer with experience in front-end application design and web infrastructure. As a front-end specialist, you'd be responsible for ensuring that our applications are usable, well-engineered, performant, and thoughtfully written. At Infinitus, we encourage all engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.

At Infinitus, you will:

• Work at a cutting edge conversational AI company on a dynamic real time web frontend.
• Implement modular UI components in ReactJS, TypeScript and WebSockets.
• Contribute to UX and UI workflows and product design. 
• Implement customer billing and data analytics dashboards.
• Work collaboratively with back-end developers on updates to backend APIs and database schemas.

We are looking for someone who: 

• Has 1+ years of ReactJS, Redux, and 3+ years of JavaScript experience.
• Has 5+ years of software engineering experience.
• Has a proficient understanding of HTML, CSS, and Websockets.
• Has a bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience.

Nice to have:

• Knowledge of GraphQL/Relay
• Knowledge of Firebase/Google Cloud platform.
• Experience at an early-stage startup.

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We are looking for NLP engineers interested in designing elegant solutions to difficult problems in the process automation space. Our NLP engineers work across our NLP stack: designing algorithms, tuning models, building data pipelining, and shipping scalable code. At Infinitus, we encourage engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.

At Infinitus, you will:

• Work at a cutting edge conversational AI company.
• Work collaboratively with front-end developers on updates to backend APIs and database schemas.
• Work collaboratively with NLP engineers to develop data pipelines, infrastructure and real time systems.

We are looking for someone who: 

• Experience writing Python.
• Working knowledge of at least one ML framework (TensorFlow, PyTorch, etc).
• 5+ years working on and shipping ML / NLP software.
• Has excellent knowledge of computer science fundamentals.
• Masters or PhD in Computer Science with a focus on AI, ML or NLP.

Nice to have:

• Experience at an early-stage startup.

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We are looking for a designer who can both create a compelling user experience as well as beautiful visuals for marketing purposes. This designer will report to our Head of Product and own the user experience across all of our products. They will collaborate with product management and engineering on product updates. They will also work closely with the sales team and CEO on creating beautiful marketing and sales collateral. This is a high visibility role which requires flexibility between product and marketing projects. At Infinitus, we encourage all team members to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful and dynamic team culture. 

At Infinitus, you will:

• Work closely with our frontend engineering team to create compelling, intuitive UIs across all of our product areas.
• Build out visual branding for Infinitus that is cohesive across the product and marketing/sales collateral
• Create rich sales and investor presentations, storyboards, and videos
• Create beautiful conference booths and materials
• Prepare regular reports and communications 
  

We are looking for someone who:

• Has a keen eye for detail with a deep understanding of typography, colors, layout and design
• Has prior experience with transitions, animation, and user interaction
• Has excellent communication and presentation skills
• Thrives in a “startup” environment: Enjoys wearing several hats, taking on ambiguous challenges, and operating autonomously
  

Nice to have:

• A bachelor’s degree or higher in a design-related field or equivalent practical experience
• Can tune CSS and HTML to achieve the necessary look and feel
• Familiarity with mockup tools like Figma

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We are looking for a Product Manager to own the experience of our customer’s interactions with the Infinitus platform. As a product manager, you will expand on our existing offering by creating compelling features that help move our customers forward in their automation journey. The Product Manager will report to our Head of Product and will be responsible for the roadmap of the Customer Portal as well as making sure we hit our customer commitments. This will include a combination of individual contribution, project management, and proactively identifying improvement opportunities. At Infinitus, we encourage all team members to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful and dynamic team culture. 

At Infinitus, you will:

• Partner with engineering and other teams to turn problem statements into solutions
• Connect with internal and external users of our Customer Portal to understand their challenges
• Design and deliver compelling solutions which balance short-term feasibility and long-term success
• Manage stakeholder expectations
  

We are looking for someone who:

• Demonstrated ability to lead cross-functional teams through the product development lifecycle
• Has a curiosity-first mindset
• Has excellent communication and presentation skills 
• Thrives in a “startup” environment: Enjoys wearing several hats, taking on ambiguous challenges, and operating autonomously
  

Nice to have:

• A bachelor’s degree or higher
• 3+ years of experience as a Product Manager or similar role
• Experience working in the health tech space and/or a B2B product
• Experience managing customer relationships

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We are looking for a Product Manager to own the Infinitus AI/ML platform and tooling. As a product manager, you will expand on our existing offering by leveraging our data sets to create increasingly potent AI/ML solutions to address customer needs. The Product Manager will report to our Head of Product and will be responsible for the roadmap of the Infinitus Platform as well as making sure we hit our customer commitments. This will include a combination of individual contributor work, project management, and proactively identifying opportunities for improvement. At Infinitus, we encourage all team members to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful and dynamic team culture. 

At Infinitus, you will:

• Contribute to the product strategy in a team that includes our CEO, CTO, Head of Product and Head of Operations (we’re all product people)
• Partner with engineering and other teams to turn problem statements into solutions
• Connect with internal and external users of our platform to understand their challenges
• Design and deliver compelling solutions which balance short-term feasibility and long-term success
• Manage stakeholder expectations
  

We are looking for someone who:

• Has a demonstrated ability to lead cross-functional teams through the product development lifecycle
• Has a curiosity-first mindset
• Has excellent communication and presentation skills
• Thrives in a “startup” environment: Enjoys wearing several hats, taking on ambiguous challenges, and operating autonomously
  

Nice to have:

• A bachelor’s degree or higher
• 3+ years of experience as a Product Manager or similar role
• Experience working in AI/ML 
• Experience building out internal tools

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We are looking for a Solutions Engineer who can own the technical aspects of Customer Success. The Solutions Engineer will understand Infinitus’ underlying technology, the customer’s technical needs, and represent the interests of both. This role will set the groundwork for a successful customer relationship by helping customers with the onboarding process and initial integrations with our APIs. The Solutions Engineer will understand the gaps in both Infinitus’ offerings and customer integrations and help drive them forward for a seamless customer success experience.

At Infinitus, you will:

• Assist customer IT teams with implementing Infinitus APIs and onboarding their end users onto the Infinitus Customer Portal.
• Develop an in-depth understanding of Infinitus products and roadmap and represent them well to external customers.
• Provide demos of Infinitus products to existing and new customers.
• Become the first line of defense on customer issues - triaging issues and getting customers to resolution without internal engineering where possible. 
• Monitor and act on customer satisfaction with Infinitus and customer usage levels of Infinitus products.
• Act as a stakeholder for Infinitus Engineering interests in customer success meetings and act as a stakeholder for the customer success in internal Infinitus engineering planning meetings.

Minimum Qualifications:

• Bachelor's degree in a STEM field or equivalent practical experience.
• Be able to read, understand, and fix API documentation.
• Be able to read and write code in one or more programming languages like Python, Javascript, Golang, etc.
• Excellent communication and presentation skills.
• Ability to thrive in a “startup” environment: Enjoys wearing several hats, taking on ambiguous challenges, and operating autonomously.

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