The Infinitus Blog

Healthcare runs on conversations across patients, providers, pharmacies, payors, and pharma manufacturers. Every one of those interactions carries valuable information that can determine whether a program is successful – patient sentiment indicators, adherence signals, moments of compliance, provider behavior, and other emerging patterns.  Most organizations lack not just the tools to access that information, but...

The promise of AI in healthcare operations is often framed in terms of speed and scale, For example, how many calls can be handled, how quickly, and at what cost. Certainly those things matter. But if efficiency is the only metric, something essential gets lost. A phone conversation that completes a task but leaves a...

This month, the Infinitus team launched new features to: But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform. Spotlight: Infinitus Studio This month, we launched Infinitus Studio, the first no-code AI agent builder designed specifically for healthcare.  Customers can design agent flows,...

Healthcare organizations are under more pressure than ever to do more with less, while maintaining the highest standards of safety, accuracy, and patient experience. AI agents have the potential to help, but until now, organizations have faced a frustrating tradeoff: move reasonably fast with black-box solutions you can’t fully control, or build in-house and risk...

A new study published in Nature Health by Microsoft researchers offers one of the most detailed looks yet at how people actually use AI for health-related questions, and the findings should reshape how we think about building clinical AI agents. Analyzing over 500,000 de-identified health conversations with Microsoft Copilot from January 2026, the researchers found...

There’s a pervasive yet factually inaccurate assumption that comes up frequently in our conversations about AI agents and elderly patient populations: That older adults resist new technology, struggle with hearing, and expect human contact – and so are unlikely to engage with AI. In reality, the opposite is true. For many older patients, voice AI...

This month, the Infinitus team launched new features to: There’s more, too. Read on to learn about our additional updates, or contact us directly to get started with our agentic communications platform. Spotlight: Boost Medicaid success rates with Provider ID support Infinitus can now accept Medicaid Provider ID as an input, enabling more seamless navigation...

NOTE: This post is an excerpt of our ebook Leading with trust: A people-first guide to AI integration in healthcare. Click here to access the full publication. For our guide to AI change in healthcare, we asked some of our customers to submit their most pressing questions about AI adoption and change management. Infinitus then sat down with...

NOTE: This post is an excerpt of our ebook Leading with trust: A people-first guide to AI integration in healthcare. Click here to access the full publication. Within any organization, the AI champion (or sponsor) is the leader who is ultimately responsible for building buy-in among colleagues, other leaders, and cross-functional teams for whatever solution they believe is...