The Infinitus Blog

NOTE: This post is an excerpt of our ebook Leading with trust: A people-first guide to AI integration in healthcare. Click here to access the full publication. In our experience, there are three primary areas that – if not addressed – can get in the way of successful AI adoption in healthcare and life sciences. Fortunately, these areas...

Payors are under more pressure than ever to do two things at once: deliver a better member experience and control rising administrative costs. At the same time, the medical cost ratio (MCR) has reached historic highs, and Medicare Advantage reimbursement rates will remain flat for 2027.  Until now the systems supporting member services haven’t meaningfully...

This month, the Infinitus team launched new features to: Read on to learn more about these and other updates, or contact us directly to get started with our agentic communications platform. Spotlight: Real-time BV for Humana Medicare Advantage Get comprehensive benefit verification for Humana Medicare Advantage plans in under 5 minutes. Our fully digital workflow obtains data...

Historically, adverse events (AEs) were reported through tightly controlled and clearly defined human channels like call centers or nurse lines. But today, patients interact across many more touchpoints – phone, yes, but also chat, text, portals, email, etc. – and that means any of those channels could be the first place a patient mentions an...

2025 was a year of momentum at Infinitus, but more importantly, it was a year of meaningful progress for patients navigating an increasingly complex healthcare system. In 2025, our agentic communications platform automated calls on behalf of 1.17 million patients and 20% of providers in the U.S. Behind those numbers are real people who need...

It’s a question leaders across the healthcare ecosystem are grappling with, so it’s no surprise it’s a question I’m getting asked with increased frequency: Does it make more sense to build AI solutions in-house, or buy them from a vendor? Before you assume my answer because of my role at Infinitus, I’ll be the first...

NOTE: This post is adapted from Understanding the unmet support needs of patients, our survey of 500 patients with chronic illnesses, intended to help the healthcare industry better understand their struggles. You can read the full report here. Despite evidence that patient support programs work, many patients, and even some providers, aren’t aware that they exist. While...

While many industries are experiencing AI fatigue and disappointment, healthcare remains a major exception. The need is real, the use cases are tangible, and momentum is going to keep building next year. That’s what makes looking ahead to the next year in healthcare AI genuinely exciting. I’ll admit last year’s predictions, I got a number...

Patients are asking more questions than ever, and often at times when their care teams can’t respond. In our recent research, 83% of patients said their healthcare questions come after hours. Gaps like this create anxiety and slow down care. Which is a big part of why we are excited to introduce a major advancement...