Join Infinitus at the Patient Support Services Congress

ATTEND OUR SESSION WITH NOVARTIS ON FRI., NOV. 21

Don’t Just Automate – Reinvent: Strategic AI Deployment in Patient Support

AI in patient support shouldn’t just replicate the way things have always been done – it should help patient support leaders reimagine what’s possible.
In this session, engage in a discussion with patient support leaders to offer a strategic lens for deploying AI not only to automate low-risk, high-volume tasks, but to fundamentally transform the patient experience. Attendees will learn how to assess where AI can reduce friction without compromising compliance, quality, or the human touch, as well as opportunities to shift from incremental improvements to meaningful change. The talk will include real-world examples and lessons learned from leading manufacturers, showcasing how strategic use of AI can streamline operations, improve time to therapy, and free up staff for higher-value work.

Presenters:
Michele Angelaccio, VP, Service Design & Platform Innovation, Novartis Patient Support
Ankit Jain, CEO + co-founder, Infinitus