The Infinitus Blog

This month, the Infinitus team launched new features to: But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform. Spotlight: FastTrack Team Queue is now available FastTrack Team Queue simplifies your agents’ workflows by organizing your call center into teams and assigning daily...

A double-click on Infinitus Agentic Response Control (ARC) Ask most vendors how their AI agent handles a sensitive question, and you’ll get one of two answers. Either the agent is fully scripted, which means it’s safe, but rigid; or it’s fully generative, which means it’s flexible, but unpredictable. In healthcare, neither answer is good enough...

Picture a patient access coordinator five minutes before a call with a patient. She needs the insurance eligibility status, which lives in one Customer Relationship Management (CRM) tool. She needs the case history, which lives in another system entirely. She needs the payor’s specific documentation requirements, which are in yet another portal she has to...

Selecting a text-to-speech (TTS) voice – the voice someone speaking with an AI agent hears – sounds simple: generate a few samples, listen to them, and choose the one everyone likes. We learned quickly that this approach does not work for production systems, especially in healthcare. A voice can sound warm in a demo while...

Over the last month, the Infinitus team launched new features to: But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform. Spotlight: the Infinitus AI-first hub solution With Infinitus’ AI-first, human-backed hub solution, AI takes on manual, repetitive tasks, and human expertise goes...

When people talk about the cost of GLP-1 medications, the conversation usually centers on the drugs themselves. Our latest analysis suggests something different: what patients pay often depends less on the medication than on the label attached to it. By analyzing more than 165,000 insurance verification transactions processed on the Infinitus platform in 2026, we...

The genius of triage as a discipline is that it does not require complete information. It requires enough information to make a prioritization decision under uncertainty, and to make it fast. A good triage nurse does not need a differential diagnosis. She needs to know that the patient in room four has chest pain radiating...

This month, the Infinitus team launched new features to: But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform. Spotlight: Clinical Escalations Clinical Escalations is a real-time clinical risk detection system for healthcare AI agent conversations, built into the Infinitus platform. It ensures...

Healthcare runs on conversations. A prescription refill, an appointment reminder, a benefits question. Millions of these conversations happen every day, and the overwhelming majority are exactly what they appear to be: routine, administrative, and done in a few minutes. But not all of them. A patient asking about a refill might mention they took the...