Over the last month, the Infinitus team launched new features to:

  • Reduce redundant provider outreach with verified attestation status
  • Improve task success rates even in the case of inaccurate PBM data
  • Automate call routing for reimbursement teams inside Salesforce

But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform.

Spotlight: the Infinitus AI-first hub solution

With Infinitus’ AI-first, human-backed hub solution, AI takes on manual, repetitive tasks, and human expertise goes exactly where judgment, empathy, and relationships matter most. Patients access therapy 3X faster, and customers are seeing 5X ROI.


Learn more here.

Now available for payor-facing agents 

STEDI clearinghouse integration

Infinitus now integrates directly with an additional clearinghouse, STEDI, to determine which providers’ NPIs are attested and which are not. For payors, this means directory accuracy teams can focus outreach only on providers who still need to attest, cutting down on redundant calls and closing compliance gaps faster.

Automatic PBM discovery

Customers now have access to automatic PBM discovery, which identifies the correct PBM when the one on file is inaccurate, so tasks that would otherwise fail on bad data can still complete successfully. This requires no additional integration work or configuration from customers.

Now available for FastTrack

Salesforce Omni-Channel integration

FastTrack now works directly inside Salesforce Omni-Channel so reimbursement teams can automate IVR and hold navigation without leaving the tools they already use every day. Cases route into calls automatically through a new “Available for FastTrack” status, and there’s no technical integration to build. Customers install the Salesforce package, configure their Omni-Channel queues, and start seeing the time savings immediately.