The Infinitus platform
One platform. Every conversation. Complete visibility.
Infinitus connects your data, deploys AI that acts, and turns every interaction into intelligence – so your team can focus on what only people can do.
>50%
of the Fortune 50 healthcare companies use Infinitus
350M
healthcare interactions automated
Same day
Analysis and conversation scores – across voice, chat, SMS, and email
Three layers that work as one
From the integrations that connect to it, to the agents that act, to the intelligence that improves it, the Infinitus platform is built to compound over time.
AI that acts
Omnichannel agents that do the work
Purpose-built AI agents orchestrated in multi-agent workflows to handle end-to-end healthcare communications – benefit verifications, prior authorizations, patient outreach, member engagement – across voice, chat, SMS, and more.
- Omnichannel
- Multi-agent workflows
- End-to-end
AI that assists
Pre-built copilots for human teams
When a task needs a human, Copilot makes sure that human is fast, consistent, and equipped with everything they need. Pre-built workflows surface the right information at the right moment – so your team focuses on judgment, not logistics.
- Human-in-the-loop
- Pre-built
- FastTrack
Continuous improvement
Every interaction becomes intelligence
Lens captures every patient, provider, and payor conversation – human or AI – and turns them into quality scores, compliance signals, and program insights within the same day.
- Quality monitoring
- Compliance signals
- Performance insights
- Improvement loops
Connected Data Foundation
Everything connects here
Secure, reusable integrations that bring your CRMs, payor portals, knowledge bases, and APIs into a single intelligent foundation, so every agent and copilot above it has the data it needs, without rebuilding connections every time.
- CRMs — Salesforce, etc.
- Payor portals — Health plans, PBMs
- Knowledge bases — Policies, protocols
- APIs & systems — EHRs, custom integrations
How it works
AI handles the volume. People handle the moments that matter.
Connect your data once
Infinitus Connectors integrate your existing systems – CRMs, payor portals, EHRs, knowledge bases – into a secure, reusable foundation. No rebuilding. No redundant data pulls. Every workflow on the platform references your sources of truth, and keeps them up to date.
Deploy AI that works
Agents handle the high-volume, time-sensitive work across every channel – benefit verifications, prior authorizations, patient outreach, member engagement, and more. Copilots keep human teams fast, consistent, and focused on complex cases that require real judgment.
See everything, improve constantly
Lens evaluates every interaction – human or AI – and delivers quality scores, compliance signals, and program insights within 24 hours. Your operations, clinical, and compliance teams always have full visibility, without pulling from five different systems.
Through our AI assistant
Through Studio
“Explainability is important. You have to be able to fine tune the tools and the models. And so the ability to be able to do that, to have that level of configuration, is key. You want that with any partner, so great work there.”
