Erin Palm

The promise of AI in healthcare operations is often framed in terms of speed and scale, For example, how many calls can be handled, how quickly, and at what cost. Certainly those things matter. But if efficiency is the only metric, something essential gets lost. A phone conversation that completes a task but leaves a...

A new study published in Nature Health by Microsoft researchers offers one of the most detailed looks yet at how people actually use AI for health-related questions, and the findings should reshape how we think about building clinical AI agents. Analyzing over 500,000 de-identified health conversations with Microsoft Copilot from January 2026, the researchers found...

At Infinitus, we have a clear opportunity to help transform the patient experience with AI agents. We can help real people to get quicker access to the answers they need, calm their anxieties, and reach care providers without the administrative headaches healthcare brings. To do this right, we need to make sure our AI agents...