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Inside the future of patient engagement
Healthcare leaders from Pfizer, AbbVie, Optum RX, Amazon Pharmacy, and more share where AI is already working in patient support and where the industry still has work to do..

Pharma sales and field reimbursement teams have less time than ever to do more work. The 17 largest pharmaceutical companies collectively…

The Healthcare Risk Management for Voice AI Taskforce has published its first white paper, and it tackles a question existing AI governance frameworks…
Read more: A clinical risk framework for voice AI: Our taskforce’s first paper

Voice AI is moving into direct patient contact faster than most organizations have governance for. Virtual agents are triaging symptoms, managing…
Read more: Why healthcare needs a clinical safety framework for voice AI

SAN FRANSISCO, Sept. 28, 2026 — Infinitus today announced that it has been named a Quarterfinalist in the 2026 Digital Health & AI Awards…
Read more: Infinitus named quarterfinalist in the 2026 Digital Health & AI Awards

In 2026, the results of routine checks on patients’ Medicare eligibility have become unpredictable due to a sweeping set of security reforms from…
Read more: Medicare eligibility checks failing in 2026? Here’s why (and how to fix it)

This month, the Infinitus team launched new features to: But that’s not all! Read on to see more updates, or contact us directly to get started…

A double-click on Infinitus Agentic Response Control (ARC) Ask most vendors how their AI agent handles a sensitive question, and you’ll get one…
Read more: Why can’t we have all or nothing in healthcare AI?

Picture a patient access coordinator five minutes before a call with a patient. She needs the insurance eligibility status, which lives in one…

Selecting a text-to-speech (TTS) voice – the voice someone speaking with an AI agent hears – sounds simple: generate a few samples, listen to them…
Read more: Choosing a production voice is an engineering test problem