A study across 6,000 real patient calls, measuring clinical accuracy, empathy, and what AI agents can actually handle in healthcare today.
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Inside the future of patient engagement
Healthcare leaders from Pfizer, AbbVie, Optum RX, Amazon Pharmacy, and more share where AI is already working in patient support and where the industry still has work to do..
Where patients’ needs are going unmet, and how your brand can step in to meet them
Ensure patients get the most out of their insurance plans and be aware of obstacles to treatment with routine health risk assessments.
Proactively check in with patients to ensure they are taking medication as prescribed. Escalate reported side effects or blockers in taking medication.
Create a personalized touch for patients just starting treatment. Answer questions, set expectations, and improve the experience.
Read more: Leveraging explicit procedural instructions for data-efficient action prediction
Read more: Multimodal contextual dialogue breakdown detection for conversational AI models
Read more: Graph integrated language transformers for next action prediction in complex phone calls
