Pharma sales and field reimbursement teams have less time than ever to do more work. The 17 largest pharmaceutical companies collectively…
Homepage HERO
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The care exists.
Infinitus makes sure it arrives.
Infinitus handles the communication and coordination that sits between a patient and the care they need – from first contact to long-term adherence.
One agentic platform. Every channel.
3x
faster time to therapy
>90%
positive ratings from patients
5x
Up to 5x ROI
SIDE BY SIDE
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No interaction goes unreviewed
Every agent conversation is evaluated across professionalism, empathy, information accuracy, privacy, clinical safety, and SOP adherence. This continuous evaluation loop is overseen by a clinical team of trained doctors and nurses, and feeds directly back into agent improvement in real time.
Awareness
Make every impression a conversation
Turn your one-way advertising and outreach into interactive conversations with patients through AI agents, increasing the impact of your marketing investment, with solutions including:
- Instant “call to action” in advertising to engage 24/7 with an AI agent
- Retargeting based on initial context from agent conversations
- Patient guidance to next best step: Provider scheduling, DTP purchase, or support services
- Proactive patient follow-up post-provider visit
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Studio: Build healthcare AI agents without code
The Infinitus platform’s no-code AI agent builder, Studio enables healthcare teams to design, test, deploy, and refine AI agents with the guardrails, compliance, and real-world reliability healthcare demands.
COLUMNS
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Your role in the care journey shapes how Infinitus works for you
Life sciences
Reimagine the patient and provider journey, from first contact to long-term adherence – across every step of the patient journey.
Payors and PBMs
Transform your Member and provider engagement to save cost, close care gaps, and improve loyalty and satisfaction.
Provider organizations
Engage patients and payors at scale, freeing your team to focus on what matters most and delivering better outcomes.
COLUMNS VARIABLE
2 per row and 4 per row.
EHR and PM platforms
Mid-tier practice management platforms with strong APIs can integrate Infinitus Studio directly, extending their capabilities without building from scratch, and staying competitive against larger players.
Consulting and integration partners
System integrator groups whose labor involves making EHR integrations happen can use Studio and Lens to iterate and deploy Infinitus agents across their entire client base.
RCM companies
Revenue cycle management partners gain full visibility into interaction patterns and denial drivers via Lens.
Payors, vendors, and automation partners
Clearinghouses and utilization management platforms can automate claims status calls and prior authorization workflows with Infinitus Studio, reducing manual call volume across their client base.
AI scoring
Every interaction is scored against consistent criteria, updated after each conversation at both the agent and team level.
SOP and guideline evaluation
Every call is measured against your standard operating procedures and clinical guidelines, so you can see where they were followed and where they were not.
Sentiment analysis
See how patients, providers, and payors actually responded, turn by turn, across every conversation.
Compliance analysis
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TESTIMONIAL
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“Explainability is important. You have to be able to fine tune the tools and the models. And so the ability to be able to do that, to have that level of configuration, is key. You want that with any partner, so great work there.”
Santiago Abraham, CIO, Optum Rx
What our customers are saying
“Explainability is important. You have to be able to fine tune the tools and the models. And so the ability to be able to do that, to have that level of configuration, is key. You want that with any partner, so great work there.”
Santiago Abraham, CIO, Optum Rx
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Clinical escalations
A background observer that never stops listening
Better patient outcomes require the right balance of AI and human judgment, built on a foundation of safety and compliance. Infinitus handles the volume, elevates the moments that need people, and keeps your team in control of everything.
Safe clinical conversations at scale
Completing a Health Risk Assessment requires asking the right clinical questions, in the right order, with the empathy a member expects from a human. For a high-growth Medicare Advantage plan, Infinitus AI agents did exactly that, with 90%+ positive member ratings
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LOGOS
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AI agents that call:
Infinitus works with all major payors, PBMs, and pharmacies
CTA SECTION
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Together we can transform healthcare.
Excited about using AI for good? So are we. Join us.
Featured resource
Evaluating patient-facing AI agents
A study across 6,000 real patient calls, measuring clinical accuracy, empathy, and what AI agents can actually handle in healthcare today.
Spotlight
400% ROI. Benefit verification time cut in half.
See how a top-10 pharma company transformed their patient access approach with Infinitus AI agents.
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Meet the healthcare leaders seeing fast, real ROI with Infinitus
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Patient
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Payor
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Provider
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Quickly complete authorizations and improve patient experience with AI
Set the right tone for every member journey
Benefits need to be explained and members need to know help is available. Infinitus handles every touchpoint – simultaneously, without a queue.
- Welcome calls
- Health risk assessments
- Social determinants of health (SDoH) data collection
- Plan benefits education
- Communication preference capture
Reach every member, not just the ones who call back
Outreach only works when it lands. Infinitus places the calls, follows up on the ones that go unanswered, and records what each member said.
- Gaps-in-care outreach
- Appointment scheduling and reminders
- Care manager follow-up
- Survey and quality measure capture
- Preferred channel confirmation
Keep members on therapy between visits
Refills lapse quietly. Infinitus checks in on schedule, finds the members who have stopped filling, and routes what it hears back to your team.
- Refill status checks
- Lapsed fill identification
- Barrier and side effect capture
- Pharmacy coordination
- Escalation to a care manager
Results
What it looks like when coordination works
“All of the technology we use to support our care teams must be human-centered, safe, and reliable. Infinitus shares those priorities, and we are pleased to be working with them to enhance our triage capabilities and meet our patients’ needs as quickly as possible.”
– Azalea Kim, Chief Product Officer and SVP of Operations
>200M
minutes of healthcare communications automated
44%
Trusted by 44% of the Fortune 50
8 out of 10
Used by 8 of the top 10 pharma manufacturers
“Infinitus is not just getting us through the benefit verification process in about ½ the time, but also getting us from BV to specialty pharmacy triage in ⅓ of the time.”
– VP, Patient Support Center, Multinational Pharmaceutical Corporation
>200M
minutes of healthcare communications automated
44%
Trusted by 44% of the Fortune 50
8 out of 10
Used by 8 of the top 10 pharma manufacturers
“There is a better option out there from what has been the industry norm for so many years, and that’s Infinitus.”
– Executive Director of Hub Services, Top Biopharmaceutical Company
>200M
minutes of healthcare communications automated
44%
Trusted by 44% of the Fortune 50
8 out of 10
Used by 8 of the top 10 pharma manufacturers
“Infinitus saves our employees time to focus on more complex tasks. An additional value add is that they can place more calls in a day than a human, allowing us to service our patients faster.”
– Director of Operations, National Specialty Pharmacy
>200M
minutes of healthcare communications automated
44%
Trusted by 44% of the Fortune 50
8 out of 10
Used by 8 of the top 10 pharma manufacturers
“Since deploying Infinitus, our team is able to focus on members with active and immediate needs, where focused attention has the highest impact.”
– Chief Operating Officer, Medicare Advantage Plan
>200M
minutes of healthcare communications automated
44%
Trusted by 44% of the Fortune 50
8 out of 10
Used by 8 of the top 10 pharma manufacturers
TESTIMONIAL SLIDER
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VIDEO CAROUSEL
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Straight from the Infinauts
Our AI agents are amazing, but our people are the heart of the team. Say hello.
Mateo T. – Customer Engineering
Sarah B. – Marketing
Jamal B. – Operations
Manas P. – Engineering
Gavin H. – Engineering
Won C. – Product
Mythri N. – Engineering
Josh F. – Partnerships
Mateo T. – Customer Engineering
Sarah B. – Marketing
Jamal B. – Operations
Manas P. – Engineering
Gavin H. – Engineering
Won C. – Product
Mythri N. – Engineering
Josh F. – Partnerships
FAQS
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Taking care of the team
At Infinitus, we love the work; but we also know how important it is to have time, space, and support for life outside of it. Here are some of the ways we take care of our team.
Health and wellbeing
We offer United Healthcare medical insurance: Bronze, Silver, Gold and Platinum PPO plans. Each plan has a $0 mental health copay for in-network care. California residents have access to Kaiser HMO plans. We also offer Principal plans for both dental and vision.
Time off
In addition to eight company holidays, Infinitus team members are encouraged to take additional time off throughout the year.
Quarterly stipend
Every quarter, team members receive a stipend to support both their productivity and well-being—whether that means upgrading your home office or investing in your physical or mental health.
Parental leave
We believe that it is healthy and important to take time off to bond with a new child and provide paid leave to employees following the birth, adoption, or foster care placement of a new child.
401(k) plans
All eligible full-time employees are able to participate in our 401(k) plan from Human Interest beginning on their 30th day of employment.
Connection
We value in-person connection and make space for it through annual company and team offsites as well as smaller team gatherings. These events are a chance to step away from day-to-day work, strengthen relationships, and have some fun along the way.
Great Place to Work for four years running
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PHOTOS + CODES
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The values that guide us
Our company values, CODES, are not only the principles that link us together in the way we work, but they also keep us aligned on the same path, all working towards connected goals. These standards are what guide us on our collective journey.
Customer obsessed
We seek first to understand customer needs, then collaborate to deliver solutions that benefit everyone.
Optimistic realists
We pursue bold goals with clear eyes—thinking creatively while staying grounded in what’s achievable.
Disagree + commit
We welcome healthy debate, then move forward together with speed and alignment—even without full consensus.
Engage employees
We build trust through connection, supporting one another and creating moments that strengthen our culture.
See, say, do
We don’t just spot problems—we speak up and take ownership to make things better.
JOBS
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The latest from our clinical team
The Healthcare Risk Management for Voice AI Taskforce has published its first white paper, and it tackles a question existing AI governance frameworks…
Read more: A clinical risk framework for voice AI: Our taskforce’s first paper
Voice AI is moving into direct patient contact faster than most organizations have governance for. Virtual agents are triaging symptoms, managing…
Read more: Why healthcare needs a clinical safety framework for voice AI
