Patients are asking more questions than ever, and often at times when their care teams can’t respond. In our recent research, 83% of patients said their healthcare questions come after hours.
Gaps like this create anxiety and slow down care. Which is a big part of why we are excited to introduce a major advancement designed to help close them: Infinitus’ next generation of clinical AI agents for patient-facing conversations.
Built with clinical awareness, empathy, and safety at their core, our clinical AI agents provide an intelligent, empathetic, and secure solution for healthcare organizations to augment their care teams through patient education, care management, health risk assessments, and more.
What’s new in this generation of clinical AI agents:
Our latest generation of agents is designed to complement care teams by delivering:
- Highly natural, empathetic interactions that help build trust and connection
- Clinical understanding, including awareness of medical concepts and terminology, enabling agents to evaluate symptom severity and manage medications according to protocols set by a patient’s care team
- Ability to detect medical emergencies and adverse events, and escalate to professionals when needed
- Spanish-language support for patients who’d prefer it, with the same rigorous evaluation standards as English
- Structured summaries and insights from every conversation, saving time and providing detailed information to care teams
Built for safety, quality, and equity
Infinitus’ clinical agents are evaluated through a proprietary five-pillar framework: professionalism, empathy, accuracy, privacy/security, and safety. In addition, continuous HIPAA-secure evaluations ensure that real-world performance meets clinical expectations.
Importantly, fairness testing of this new generation of AI agents showed no performance differences across age groups, genders, or social vulnerability levels, a critical requirement for trustworthy healthcare AI. This analysis also revealed that more than 50% of the patient population served were over the age of 65, and more than 25% live in areas designated in the highest category of social vulnerability, confirming that Infinitus’ clinically aware agents perform well despite the historical underutilization of technology among these demographics.
Extend your care team with clinically aware AI
Infinitus’ next generation of clinical AI agents are helping healthcare organizations extend their reach, improve care experiences, and support patients with greater consistency and empathy.
If you’d like to learn more about how these agents can support your clinical or patient support programs, reach out to us today.
