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Inside the future of patient engagement
Healthcare leaders from Pfizer, AbbVie, Optum RX, Amazon Pharmacy, and more share where AI is already working in patient support and where the industry still has work to do..

In addition to our patient-facing and provider-facing agents, we have voice AI agents that call payors on behalf of healthcare providers to collect…
Read more: Safety in every word: Automating adverse event detection

Where patients’ needs are going unmet, and how your brand can step in to meet them

NOTE: This post is adapted from Understanding the unmet support needs of patients, our survey of 500 patients with chronic illnesses, intended…
Read more: After the diagnosis: What patients wish pharma knew

We’re excited to announce our collaboration with Outshift by Cisco to accelerate interoperability and trust across AI agents in healthcare. With…

Output extraction is the process of converting messy, unstructured inputs into structured data fields that downstream systems can use. At Infinitus…
Read more: Faster benefits, fewer bottlenecks: Output extraction for healthcare at scale

We were so fortunate to have had a great group of engineering and product interns this summer, who took part in a number of influential projects…
Read more: Scaling agentic AI: Intern-led advances in MCP, IVR, multilingual capabilities and more

Annually on Oct. 1, new ICD-10 codes for diagnoses and inpatient procedures go into effect. Decided upon by the CDC and CMS earlier in the year…
Read more: ICD-10 diagnoses for MS have changed – here’s what that means for patient support

In September, the Infinitus team launched new features to: There’s more, too. Read on for additional details, or contact us directly to learn more…