A study across 6,000 real patient calls, measuring clinical accuracy, empathy, and what AI agents can actually handle in healthcare today.
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Inside the future of patient engagement
Healthcare leaders from Pfizer, AbbVie, Optum RX, Amazon Pharmacy, and more share where AI is already working in patient support and where the industry still has work to do..
Ensure patients get the most out of their insurance plans and be aware of obstacles to treatment with routine health risk assessments.
Proactively check in with patients to ensure they are taking medication as prescribed. Escalate reported side effects or blockers in taking medication.
Create a personalized touch for patients just starting treatment. Answer questions, set expectations, and improve the experience.
