This month, the Infinitus team launched new features to:

  • Orchestrate the entire patient journey end-to-end
  • Improve instantaneous discovery for PBMs
  • Categorize and recommend next steps from a voicemail
  • Reduce time spent looking up and verifying phone numbers

But that’s not all! Read on to see more updates, or contact us directly to get started with our agentic communications platform.

Spotlight: Infinitus Lens

Last month, we launched Infinitus Studio, the first no-code AI agent builder designed specifically for healthcare. This month we not only launched Lens – the conversation insights engine for every interaction – but also been hard at work making improvements to your favorite agent building platform.

Now available for Studio 

Workflows

Healthcare teams don’t just need AI agents – they need those agents to seamlessly work together. Infinitus orchestrates the handoffs between systems, human teams, and AI agents to eliminate manual work, preserve context, and accelerate patient care.

Learn more here. 

Agent Voicemail

Every missed call, after-hours voicemail, and no-answer event becomes a structured, auditable workflow.

A simple example: with Agentic Voicemail, we can automatically categorize a voicemail and send an email that includes the caller’s intent, key details, urgency, action items, and recommended next step.

Now available for Payor-facing agents

Leveraging BIN/PCN for enhanced discovery

Infinitus can now leverage BIN/PCN/Rx Group Number through our SPIRE payor resolution so PBMs can take advantage of instantaneous discovery. If you are interested in this feature, please consult your customer success team to get started.

Medicare Part B NPI attestation 

On May 11, CMS introduced a new NPI attestation requirement for Medicare Part B, validating that the submitting NPI is attested for the provider being verified. This led to an immediate spike in task failures across affected customers.

We provide full visibility to attestation related errors, and which providers still need to attest with pVerify.

How Infinitus handled it: we patched our handling of a non-standard CMS error code that was masking failures, resolved org-level configuration issues blocking certain Med B scenarios, and built automated per-customer attestation failure reporting for ongoing visibility. We also identified NPIs that passed initially but later began failing as CMS rolled out enforcement gradually.

Now available for FastTrack

Automatic phone number correction

FastTrack can now help cut down on manual time users spend looking up payor phone numbers online and avoid calls to incorrect departments.

If a task is sent with a missing phone number, FastTrack can fill in the gaps. If a phone number is inaccurate, FastTrack will detect and automatically change it to the correct phone number to ensure users get to the right department.

Missed us at AXS26?

Infinitus CEO and Co-founder Ankit Jain hosted a keynote session at Asembia’s AXS26 Summit – you can watch the full replay here.