Safety-first AI built for healthcare
Infinitus has the most rigorous safety standards in the industry. More than just human-in-the-loop supervision, our platform is built from the ground up with the technology guardrails needed to ensure the quality needed for our most important conversations — clinical and administrative healthcare calls.
Secure, responsible AI. Built in.
Bias mitigation
The highest standards for accuracy across diverse demographics and therapies
Coordination layer (patent pending)
Restricting conversations to an approved set of topics to prevent hallucinations
Security and compliance
Compliance, data management, and training standards needed for scalability
Bias and accuracy
The highest standards in ethical AI for healthcare inside…and out
Bias testing for 99% accuracy
Infinitus’ bias testing methodology compares AI-collected data with human reviewers, monitoring for any variances that might hint at demographic bias. When any category falls below our 99% accuracy threshold, it is flagged and quickly addressed by the machine learning team.
Customer-validated accuracy
Infinitus’ commitment to quality is not just an internal goal; it’s validated by customers who report the data we return is 10% more accurate than manual approaches. This reliability is essential particularly in business-to-business healthcare contexts where precise data is critical.
Harness the power of LLMs without the risk
Coordination layer
Large language models (LLMs) bring powerful understanding and conversational capabilities, but they run the risk of introducing unwanted variability. Our approach limits the actions the AI can take or speak for a more secure conversation.
Separating knowledge from action
Conversations are restricted to an approved set of topics and knowledge putting to rest any concerns the AI might hallucinate.
Compliance-focused language
Our platform can use exact, required language, ensuring consistent adherence to compliance requirements like greeting a payor or asking for benefits.
Knowledge graph
Our knowledge graph informs our AI agent with the most up-to-date intelligence on payor rules and guidelines before a call is even made. That means it’s getting the most current and accurate information reducing errors and preventing unnecessary exchanges.
Leveraging LLMs where they excel
The Infinitus platform leverages LLMs for natural language understanding only within specific contexts and goals. This blend of structured determinism and LLM-based understanding harnesses the strengths of both approaches, creating a system that balances flexibility with accuracy.
Security and data management
At Infinitus, data is handled with the highest standards of care including:
- HIPAA compliant
- SOC 2 Type 2 compliant
- Automated and human-verified redaction of PHI
- No PHI stored in training datasets
- All PHI deleted within a fixed period per customer agreement
Maintaining our standards
The Infinitus Governance, Risk, and Compliance (GRC) council — a cross-functional leadership team from security, machine learning, and engineering — ensures that security is prioritized at every stage of system development.
