The Infinitus Blog

In AI evaluation, pass@k measures capability: given k attempts, what is the probability that at least one output is correct? For example, imagine an AI generating prior authorization summaries. If the model produces five variations and at least one meets the desired result, that counts as a success. If this happens in 92 out of...

What is AI not good at?  It’s a good and timely question, but also the wrong question to ask. That’s especially true if you are an AI company in healthcare or if you are a customer of AI products in healthcare. From the perspective of an AI company in healthcare, it is the wrong question...

Just like the most committed New Year’s resolutioner, the US healthcare system goes through a reset every January. Insurance benefits restart, prior authorizations must be reapproved, and coverage details shift overnight.    For patient access teams, it triggers a sudden surge of work that many insiders refer to as “Blizzard Season.” (You may know it better...

As pharma teams look for better ways to educate, engage, and support patients as direct-to-patient (DTP) offerings grow, AI has quickly become part of the conversation. That’s why Infinitus launched an AI suite designed specifically for DTP programs, and why we’re hearing the same questions again and again from life sciences teams. Do patients want...

Adverse event (AE) detection is vital for pharmacovigilance and regulatory compliance. To address this need, Infinitus developed SAGE, a robust NLP system that detects AEs using a human-in-the-loop approach.  While LLMs are exceptional at identifying potential events, their broad contextual awareness often introduces noise, misinterpreting unrelated phrases as safety concerns. To solve this, we leverage...

NOTE: This post is an excerpt of our ebook Leading with trust: A people-first guide to AI integration in healthcare. Click here to access the full publication. In our experience, there are three primary areas that – if not addressed – can get in the way of successful AI adoption in healthcare and life sciences. Fortunately, these areas...

Nine out of 10 Americans say they’ve delayed or avoided a preventive health checkup – and 94% admit logistical issues, embarrassment, or fear played a role in their inaction. Those figures are a problem. When routine appointments are skipped, conditions go undetected, leading to worse outcomes and all the risks that come along with poorer...

Payors are under more pressure than ever to do two things at once: deliver a better member experience and control rising administrative costs. At the same time, the medical cost ratio (MCR) has reached historic highs, and Medicare Advantage reimbursement rates will remain flat for 2027.  Until now the systems supporting member services haven’t meaningfully...

This month, the Infinitus team launched new features to: Read on to learn more about these and other updates, or contact us directly to get started with our agentic communications platform. Spotlight: Real-time BV for Humana Medicare Advantage Get comprehensive benefit verification for Humana Medicare Advantage plans in under 5 minutes. Our fully digital workflow obtains data...